--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3138 scale: '5' date_modified: '2026-09-02' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,138 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of Pipedrive, finding it intuitive and customizable for their evolving business needs. (527 reviews) - Users praise the **intuitive interface** of Pipedrive, making it easy for anyone to customize and use effectively. (255 reviews) - Users appreciate the **simple and user-friendly interface** of Pipedrive, making navigation and task management effortless. (222 reviews) - Users appreciate the **ease of customization** in Pipedrive, enabling them to tailor the CRM to their specific needs. (218 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing their sales process and automating essential tasks. (194 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (190 reviews) - Easy Setup (189 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (180 reviews) - User Interface (180 reviews) - Customer Support (169 reviews) **What users dislike:** - Users express concerns about **missing features** in Pipedrive, including limited automation options and customization difficulties. (215 reviews) - Users express frustration over **limited features** in Pipedrive, such as automation setup and customization options. (133 reviews) - Users find the **learning curve steep** with Pipedrive, requiring significant time and training for effective use. (108 reviews) - Users find Pipedrive **expensive** , especially the add-ons, making it challenging for solo practices and small businesses. (97 reviews) - Users experience **integration issues** with Pipedrive, notably missing meeting details in Google Calendar events. (97 reviews) - Limited Customization (93 reviews) - Email Management (64 reviews) - Not Intuitive (62 reviews) - Email Issues (51 reviews) - Contact Management (45 reviews) ## Pipedrive Reviews ### 1. Efficient Sales Management with Email Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Evan S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 08, 2026 **What do you like best about Pipedrive?** I like that Pipedrive allows emails to be tied to persons, which shows history and can email many people at the same time with a sales-driven email. Additionally, the initial setup was a pretty easy import. **What do you dislike about Pipedrive?** I find the email view too tight and broken up, which makes it difficult to quickly scan emails. Also, I can only add my email address without extra cost, which is restrictive because I'd have to pay extra to manage other team addresses. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps with alignment and keeping historical records. I like that I can tie emails to people, showing communication history and allowing me to send sales-driven emails to multiple contacts simultaneously. **Official Response from Jorge R.:** > Hi Evan, Thanks for your feedback! We’re glad to hear Pipedrive is helping you keep communication organized and aligned, and that tying emails to contacts is adding value. It’s great that the setup and data import were smooth as well. We also appreciate your feedback on the email view and mailbox limitations, this is valuable input as we continue to improve usability and flexibility. Best regards, Pipedrive Team ### 2. Lead Status Monitoring is Excellent and The Tool Provides Complete Customer Interaction History **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda C. | Account Executive, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 12, 2026 **What do you like best about Pipedrive?** The platform helps me manage leads and follow up with customers easily and provides great insights into customer interactions which helps create personalized messaging to engage customers effectively. **What do you dislike about Pipedrive?** I have no complaints about this platform because it does a solid job of managing our sales pipeline and customer communication. **What problems is Pipedrive solving and how is that benefiting you?** It simplifies and automates all aspects of customer relations making follow up so much easier which improves lead qualification and shortens the time between initial interest and sales engagement. **Official Response from Jorge R.:** > Hi Amanda, Thank you for your great feedback! We’re really glad to hear that Pipedrive is helping you manage leads and follow up with customers more easily. It’s great to know that the insights into customer interactions are helping you create more personalized messaging and engage prospects more effectively. We’re also happy to hear that automation is simplifying your customer relations and improving both lead qualification and sales speed. Best regards, Pipedrive Team ### 3. Intuitive platform with a clear pipeline to prioritize sales **Rating:** 5.0/5.0 stars **Reviewed by:** Reach T. | Marketing Manager, Computer Software, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** July 06, 2026 **What do you like best about Pipedrive?** It is a very intuitive and easy-to-adopt platform. Its pipeline view allows you to clearly visualize at what stage each opportunity is, which facilitates tracking and prioritizing sales. **What do you dislike about Pipedrive?** I really like the platform, but I think some more advanced features require add-ons or higher plans. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps solve the main problems of organization and tracking in the sales process. ### 4. Efficient CRM with Seamless Setup and Smart Features **Rating:** 5.0/5.0 stars **Reviewed by:** Pete D. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 16, 2026 **What do you like best about Pipedrive?** I use Pipedrive every day as my main CRM to organize my tasks, outreach activity, and everything I do daily. It helps me stay incredibly organized and efficient by ranking my top important tasks. I love how it keeps a timeline of emails, notes, and lets me attach files to contacts and deals. I'm particularly fond of the smart CC feature because I can run different emails and businesses within Pipedrive. By putting emails in BCC, I ensure everything stays organized and attached to my contacts and deals. Specifically, it helps me keep all communications well organized by contact, allowing me to stay on top of everything at all times. The setup was easy, and once it was done, it works flawlessly. **What do you dislike about Pipedrive?** I guess if there's anything I could mention, it's better integration into, like, iMessage. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to stay organized and efficient, prioritizing tasks and tracking emails and notes. It helps me attach files to contacts and deals, keeping everything well-organized. **Official Response from Jorge R.:** > Hi Pete, Thank you for your review! We’re glad Pipedrive helps you stay organized and efficient with tasks, emails, and contacts, and that setup was quick and smooth. We also appreciate your feedback on iMessage integration and will pass it along to our team. Thanks for sharing! Best regards, Pipedrive Team ### 5. Time Saving and Astonishing Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Evan d. | Commercial B2B2C, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** January 27, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Pipedrive?** I love how Pipedrive allows me to effectively sort my leads based on their importance and status, which saves me a lot of time. I also appreciate being able to track the progress of our deals without getting lost in all our files, which makes it easier to prioritize leads and sort out those who are not or no longer interested. The simplicity of Pipedrive is another aspect I appreciated, especially compared to our previous tool, Airtable. Additionally, the initial setup was very good and very intuitive thanks to video tutorials. **What do you dislike about Pipedrive?** Automations are difficult to implement **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to efficiently sort my leads, which saves me a lot of time. It helps me prioritize my leads, track the progress of deals, and not get lost in my files. **Official Response from Jorge R.:** > Hi Evan, Thank you for your review! We’re glad Pipedrive helps you easily sort and prioritize leads, track deals, and save time. It’s great to hear the setup and tutorials made getting started simple. We also appreciate your feedback about automations and will share it with our team. Best regards, Pipedrive Team ### 6. Optimistic About Pipedrive's CRM and Project Management Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 18, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is arguably one of the best platforms to use in the industry according to Google. That makes me comfortable, knowing it'll be a great system for managing my sales process and client relations. Also I had a great chat with Vita who made things easier for me to understand **What do you dislike about Pipedrive?** Nothing yet. Looking forward to trying it out properly **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive makes it easier for me by centralizing my entire sales process and client relationship management in one place. **Official Response from Jorge R.:** > Hi, Thank you for your wonderful feedback! We're glad to hear that Pipedrive is giving you confidence as you get started and that your conversation with the team helped make things easier to understand. It's great to know that having your sales process and client relationships centralized in one place is already making things simpler. We hope you enjoy exploring Pipedrive and discovering everything it can do for your business! Thank you for choosing Pipedrive! Best regards, Pipedrive Team ### 7. Clear, Connected CRM That Streamlines Our Team’s Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about Pipedrive?** How easy it is to streamline the different parts (contacts, activities, deals) and have all the information connected so that it can be quickly accessed. We are a team and it's very convenient and easy to follow everyone's processes and the different stages everyone's at, to the extent that it's necessary, because of how clear everything is. **What do you dislike about Pipedrive?** With so many features, getting started can be overwhelming and there may be additional parts that we haven't even tapped into. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is helping us keep individual and group activities streamlined, as well as keep tabs on a wide range of clients, while also easily referring to administrative matters. It simplifies what would otherwise require two or three different platforms to find. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad Pipedrive helps your team stay organized and keeps everything, contacts, activities, and deals, connected and easy to follow. Great to hear it’s helping you manage clients and tasks in one place instead of using multiple tools, that’s exactly what we aim for. We understand it can feel overwhelming at first with so many features, and we’re working to make getting started simpler. Best regards, Pipedrive Team ### 8. Robust Tool with Great Pipeline Tracking and Lead Scoring Module That Streamline The Sales Funnel **Rating:** 5.0/5.0 stars **Reviewed by:** Lilian G. | Business Development Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 10, 2026 **What do you like best about Pipedrive?** It’s the most robust CRM platform out there with very reliable features like opportunity management, lead tracking and pipeline visualization which helps to schedule follow-ups and track deals effectively. **What do you dislike about Pipedrive?** There isn’t much to dislike about this platform it is working great and the support is very helpful and always available to answer questions. **What problems is Pipedrive solving and how is that benefiting you?** The platform helps store contact information and track the progress of deals which has enabled us to scale our sales and customer success processes. **Official Response from Jorge R.:** > Hi Lilian, Thank you for your great feedback! We’re really glad to hear that you find Pipedrive robust and reliable, and that features like opportunity management, lead tracking, and pipeline visualization are helping you stay on top of follow-ups and deals. It’s also wonderful to hear that our support team has been helpful and responsive when needed. Best regards, Pipedrive Team ### 9. Easy for Sales Teams—Boosts Consistent Data Entry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 20, 2026 **What do you like best about Pipedrive?** It’s very easy for my sales team to use, and it’s made them much more likely to enter their data consistently. **What do you dislike about Pipedrive?** Connecting with Outlook as easy as with Salesforce. We don’t want to manage our emails inside Pipedrive; we’d rather log only the emails and calendar events that relate to the deals we actually care about. **What problems is Pipedrive solving and how is that benefiting you?** We couldn’t easily tell which deals were stagnant or unrealistic. Now it’s much easier to filter for the deals we’re most interested in moving forward and to follow up on them. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive has been easy for your sales team to adopt and that it’s helping improve consistency in data entry and deal management. It’s great to know the platform is making it easier to identify stagnant deals and focus on the opportunities that matter most. We also appreciate your feedback regarding the Outlook integration and email management preferences. Insights like these are valuable as we continue improving integrations and workflow flexibility for different team needs. Best regards, Pipedrive Team ### 10. Clear Deal Pipeline Visibility and Easy Opportunity Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about Pipedrive?** Very clear picture of where every deal is in the pipeline. Easy to move deals along pipeline and track conversations/updates **What do you dislike about Pipedrive?** When adding pictures to an opportunity from my phone, I would like an option to add a note to each individual picture more easily **What problems is Pipedrive solving and how is that benefiting you?** Helping us keep clear records of each opportunity while providing automation and integrations with other software **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that Pipedrive is helping you maintain a clear view of your pipeline, track conversations, and keep accurate records of your opportunities. It's great to know that our automation and integrations are supporting your workflow and helping your team work more efficiently. We also appreciate your suggestion about adding notes to individual pictures from mobile. Feedback like yours helps us identify ways to improve the user experience. Thank you for choosing Pipedrive! Best regards, Pipedrive Team ### 11. Easy to Use, Seamless Integration, and Intuitive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Marcos B. | Business Development Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 09, 2026 **What do you like best about Pipedrive?** Ease of Use, Ease of integration, User Friendly, Intuitive and forward thinking features. **What do you dislike about Pipedrive?** Nothing shouts out that I dislike particularly, but I notice when scheduling future activities it makes my calendar look cluttered. I can probably adjust the settings to get around this, but would prefer if my calendar wasn't populated and instead my activities could be only listed on the calendar within the app - or an easy button feature when arranging activities to avoid the entry going to my google calendar **What problems is Pipedrive solving and how is that benefiting you?** Providing a one stop shop CRM, handling all of my daily tasks in one app **Official Response from Jorge R.:** > Hi Marcos, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use, intuitive, and well integrated, and that it works as a one-stop CRM for managing your daily tasks. We also appreciate your feedback about calendar clutter when scheduling activities. That’s a helpful suggestion, and we’ll be sure to share it with our team as we continue improving calendar and activity settings. Best regards, Pipedrive Team ### 12. Simple Task Management, Needs Full Data Access **Rating:** 3.5/5.0 stars **Reviewed by:** Linh L. | Senior Paraplanner, Financial Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 05, 2026 **What do you like best about Pipedrive?** I like how simple Pipedrive is to use. It's great that I can track tasks and create workflows to fit my needs. I also appreciate being able to move tabs along when a task is finished and assign tasks to other users. **What do you dislike about Pipedrive?** Some features require Pro to download the data we have entered. If we want information on how long it takes to complete a task on average for all cases, you need the Pro model to be able to gather this data. It is not helpful when you can add data but not extract. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for creating tasks and solving workflow issues. It's simple to use and lets me track tasks and create workflows that suit my needs. I can easily move tabs once a task is done and assign tasks to others. **Official Response from Jorge R.:** > Hi Linh, Thank you for your review! We’re glad Pipedrive is easy to use and helps you track tasks, build workflows, and collaborate with your team. We also appreciate your feedback about data access and reporting being limited to higher plans and will share it with our team. Best regards, Pipedrive Team ### 13. Easy, Flexible, and Affordable CRM with an Awesome Pipedrive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2026 **What do you like best about Pipedrive?** Pipedrive is easy to use, flexible and customizable, and affordable for a small business. The Pipedrive team is also awesome! **What do you dislike about Pipedrive?** Haven't come across anything I dislike yet. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is allowing us to automate aspects of our business and make customizations to our process. **Official Response from Jorge R.:** > Hi, Thank you for your wonderful feedback! We're thrilled to hear that you find Pipedrive easy to use, flexible, customizable, and affordable for your small business. It's also great to know that our team has made a positive impression. We're glad Pipedrive is helping you automate parts of your business and tailor your processes to the way you work. Thank you for choosing Pipedrive, and we look forward to supporting you as you grow! Best regards, Pipedrive Team ### 14. Pipedrive Streamlines Sales with Stellar Email Syncing **Rating:** 5.0/5.0 stars **Reviewed by:** Christina F. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about Pipedrive?** I like Pipedrive for its email syncing, which makes the sales process more organized. **What do you dislike about Pipedrive?** n/a **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to solve communication and organization issues, and I find email syncing makes my sales process more organized. **Official Response from Jorge R.:** > Hi Christina, Thank you for sharing your feedback! We're glad to hear that Pipedrive's email syncing is helping you keep your communication organized and making your sales process more efficient. It's great to know the platform is helping you stay on top of your sales activities. Thank you for choosing Pipedrive! Best regards, Pipedrive Team ### 15. Fantastic Automations That Take Follow-Ups Off My Plate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about Pipedrive?** Automations are fantastic. I don't have to worry about follow up activities for orders. **What do you dislike about Pipedrive?** I would like a slightly better email interface. I use folders and would use Pipetrive exclusively except for that. **What problems is Pipedrive solving and how is that benefiting you?** Takes the guesswork out of opportunity management and allows my team to know all aspects of communication and value of each deal. **Official Response from Jorge R.:** > Hi, Thank you for your great feedback! We're delighted to hear that Pipedrive's automations are helping you streamline your follow-up activities and making opportunity management easier for your team. It's also great to know that having visibility into deal communications and value is supporting your sales process. We appreciate your suggestion about improving the email interface, and we'll be sure to share it with our product team as we continue enhancing the platform. Thank you for choosing Pipedrive! Best regards, Pipedrive Team ### 16. Empowers Team Collaboration and Client Management Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Maisie S. | Marketing & Social Media Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 27, 2025 **What do you like best about Pipedrive?** This tool is extremely helpful for enabling the entire team to see who is handling clients. It also ensures that everyone has access to the necessary information if they need to answer the phone for a query. We are also looking forward to making use of the webforms and chat box once our new website goes live. **What do you dislike about Pipedrive?** The only drawback I’ve noticed so far is that there are limited ways to have online submission forms, such as Facebook leads, automatically filter in without incurring additional costs. **What problems is Pipedrive solving and how is that benefiting you?** This system enables anyone in the business to provide the necessary information when someone calls, without needing to track down the specific person handling the matter and call the customer back. Additionally, it helps us to follow up with leads that we might have otherwise lost. **Official Response from Jorge R.:** > Hi Maisie, Thank you for your feedback! We’re glad Pipedrive is helping your team stay organized and follow up on leads efficiently. It’s exciting that you’ll be using webforms and the chat box with your new website. We appreciate your note about online forms and additional costs. If you need help setting up forms or integrations, our team is always here! Best regards, Pipedrive Team ### 17. Intuitive CRM with Effortless Sales Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Business Development Manager **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2026 **What do you like best about Pipedrive?** I find Pipedrive user-friendly, which makes it much easier for me compared to my experience with Zoho One. I like how Pipedrive keeps track of quotes and orders and allows me to follow leads promptly. The pipelines and flow in Pipedrive make it easy to keep track and help with visibility. The initial setup of Pipedrive was really easy. **What do you dislike about Pipedrive?** I'd like more control over settings, like removing things I don't want and adding things I do. For example, making emails an activity every time without having to tick the box is one of a few little niggles. Also, I'd like the ability to remove fields I don't need. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps track of quotes and orders, allows me to follow leads promptly, and makes it easy to keep track with enhanced visibility. **Official Response from Jorge R.:** > Hi Matt, Thank you for your review! We’re glad to hear that you find Pipedrive user-friendly and easier to work with compared to your previous experience. It’s great to know the pipelines and visibility help you track quotes, orders, and follow up with leads efficiently, and that the setup process was smooth. We also appreciate your feedback about wanting more control over settings and fields. Customization is important, and we’ll be sure to share your suggestions with our team. Best regards, Pipedrive Team ### 18. Intuitive Visual Pipeline with Powerful Automation and Customizable Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** What stands out immediately is how intuitive and visual the platform is. The pipeline layout makes it incredibly easy to track deals at every stage, move opportunities forward with simple drag-and-drop actions, and quickly identify bottlenecks. For sales-focused teams, this clarity is a huge advantage. The automation features are another strong point. Setting up automated follow-ups, activity reminders, and workflow triggers helps reduce manual work and keeps the team consistent. The reporting dashboards are clean and customizable, giving clear insight into performance without feeling overwhelming. **What do you dislike about Pipedrive?** On the downside, some advanced features—like more in-depth reporting or certain customizations—require higher-tier plans. For companies looking for a heavily marketing-driven or all-in-one enterprise solution, it may require additional integrations. **What problems is Pipedrive solving and how is that benefiting you?** it works well within the business, you can track opportunity's a lot easier **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you find the pipeline visual, intuitive, and easy to use. It’s great that drag-and-drop, automations, and dashboards are helping your team stay organized and track performance clearly. We appreciate your feedback about advanced features and plan tiers, as well as the need for extra integrations in some cases. Best regards, Pipedrive Team ### 19. Effective CRM with Room for Email Tool Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Vikram B. | Digital Marketing Executive, Computer Software, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 30, 2026 **What do you like best about Pipedrive?** I like the pipeline layout, built-in activity reminders, customizable deal stages, and smooth handling of campaign leads in Pipedrive. The email tool and CRM workflows are particularly valuable to me. The CRM setup was simple and straightforward. **What do you dislike about Pipedrive?** The email tool in Pipedrive isn't very advanced. It's not allowed to have complex sequencing, which limits flexibility. Additionally, the template options and analytics are not satisfying. Setting up the email tool was somewhat difficult too. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for CRM and email outreach, solving issues with lead follow-ups, automated reminders, contact history, and improving accuracy. **Official Response from Jorge R.:** > Hi Vikram, Thanks for your feedback! We’re glad to hear you’re finding value in the pipeline layout, activity reminders, customizable stages, and CRM workflows. It’s great that Pipedrive is helping improve lead follow-ups, organization, and outreach accuracy. We also appreciate your feedback on the email tool, sequencing flexibility, templates, analytics, and setup experience. These are valuable insights and have been shared with our team as we continue improving email functionality and reporting capabilities. Best regards, Pipedrive Team ### 20. Easy Contact Imports, but Still Early Days **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica R. | Sales & Product Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 24, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Pipedrive?** Ease of importing contacts. Great customer service. **What do you dislike about Pipedrive?** Nothing has been an issue. We are liking the software thus far. **What problems is Pipedrive solving and how is that benefiting you?** Keeping our contacts in one place and making it simple to know where we are at in the process of working with leads. **Official Response from Jorge R.:** > Hi Jessica, Thanks for your feedback! We’re glad to hear you’re finding Pipedrive easy to use, especially for importing contacts, and that our customer service has been helpful. It’s great that the platform is helping you keep all your contacts in one place and clearly track your progress with leads. Best regards, Pipedrive Team ### 21. Effortless Customer Follow-Ups Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 09, 2026 **What do you like best about Pipedrive?** I use it to automate follow-ups with my customers, and it really makes my life easier. **What do you dislike about Pipedrive?** The structure isn't as intuitive as some others I have used. The "home" page is not laid out as simply as I would like. **What problems is Pipedrive solving and how is that benefiting you?** We are in the process of integrating with other software we use and that should really simplify the process of quoting and placing orders. Follow up automation and tracking is also helpful. **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback! We’re glad to hear that Pipedrive is making your follow-ups easier through automation and helping you stay on top of customer communication. We also appreciate your honest comments about the structure and home page layout. We understand that intuitiveness is important, and feedback like yours is valuable as we continue improving the user experience. Best regards, Pipedrive Team ### 22. All-in-One Toolset to Run an Effective Sales Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 08, 2026 **What do you like best about Pipedrive?** It has all of the tools a company needs to run an effective sales team. **What do you dislike about Pipedrive?** Some of the features are 'paid for ', like enforced 2FA, which should be free for all in the interest of data security. **What problems is Pipedrive solving and how is that benefiting you?** It gives us real insight into our sales activities, allowing us to understand how our team is performing. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're pleased to hear that Pipedrive is providing your team with the tools needed to run an effective sales operation and that the platform is helping you gain valuable insights into your sales activities and team performance. We also appreciate your feedback regarding security features such as 2FA. We understand how important data security is, and comments like yours are valuable as we continue to evaluate and improve our offerings. Best regards, Pipedrive Team ### 23. User-Friendly and Easy to Customize for Your Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 10, 2026 **What do you like best about Pipedrive?** Very user-friendly, and it’s easy to customize to fit your own process. **What do you dislike about Pipedrive?** Reporting could be easier to set up. I also wish the mass email feature were kept separate from leads, because it would make things clearer and easier to manage. **What problems is Pipedrive solving and how is that benefiting you?** Being able to stay on top of deals making sure nothing gets missed **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you find Pipedrive user-friendly and easy to customize to fit your sales process. It's great to know that the platform is helping you stay on top of your deals and ensuring that nothing falls through the cracks. We also appreciate your feedback regarding reporting setup and the organization of mass email features. Insights like yours are valuable as we continue working to improve the experience and make workflows even easier to manage. Best regards, Pipedrive Team ### 24. Easy to Use and Extremely Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy C. | Vice President of Preconstruction, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2026 **What do you like best about Pipedrive?** Easy to use platform while extremely effective **What do you dislike about Pipedrive?** I have no dislikes at the time of this reveiw **What problems is Pipedrive solving and how is that benefiting you?** All of our estimating / sales metrics are captured on a single platform rather than multiple spreadsheets **Official Response from Jorge R.:** > Hi Jeremy, Thank you for sharing your feedback! We’re really glad to hear that you find Pipedrive both easy to use and highly effective. It’s great to know the platform is helping you consolidate your estimating and sales metrics into a single system, replacing multiple spreadsheets. Streamlining that kind of workflow is exactly what we aim for, making it easier to stay organized and focused on growing your business. Best regards, Pipedrive Team ### 25. Easy-to-Use CRM with Flexible Reporting and Custom Fields **Rating:** 4.0/5.0 stars **Reviewed by:** Nanor M. | Qualified Passport Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Pipedrive?** Easy to use CRM. The reports, possibility to modify fields. **What do you dislike about Pipedrive?** Difficult to get help (speaking to someone) unless you have a certain membership level **What problems is Pipedrive solving and how is that benefiting you?** Sales cycle, ROI, Pipeline, Deal stages, client follow ups, Bulk notifications **Official Response from Jorge R.:** > Hi Nanor, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use and that features like reporting and customizable fields are supporting your workflow. It’s great to know the platform is helping you manage your sales cycle, pipeline, deal stages, follow-ups, and notifications effectively. We also appreciate your feedback regarding access to support. Insights like this are important as we continue to improve the overall customer experience. Best regards, Pipedrive Team ### 26. Clear UI and Simple Integration with Pipedrive **Rating:** 4.5/5.0 stars **Reviewed by:** Frank W. | M, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Pipedrive?** I like Pipedrive for its clear user interface, making it easier for me to navigate through the platform. I also appreciate the ability to create bespoke elements of their custom fields, which adds a layer of customization that's very useful. Additionally, the initial setup was really simple, particularly when it came to getting everything pulled across data-wise, thanks to the simple CSV upload option. **What do you dislike about Pipedrive?** The additional seat charge is quite high **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track my data and pipeline simply and automatically, integrating it with other systems for data import. **Official Response from Jorge R.:** > Hi Frank, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to navigate and that features like custom fields and CSV import made setup simple for you. It’s great that the platform is helping you track your pipeline and integrate data from other systems. We also appreciate your feedback on seat pricing, this is valuable input as we continue to evaluate our offering. Best regards, Pipedrive Team ### 27. Highly Customizable and Very User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle F. | owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 04, 2026 **What do you like best about Pipedrive?** It is very user friendly and highly customizable to fit my business **What do you dislike about Pipedrive?** Nothing yet. Everything seems to run smoothly and provides a good snapshot of where my business is at any given point **What problems is Pipedrive solving and how is that benefiting you?** The biggest problem Pipedrive solves for me is showing me which customers are in each stage and what I need to do to keep everything moving smoothly through the pipeline. **Official Response from Jorge R.:** > Hi Kyle, Thanks for your feedback! We’re glad to hear you find Pipedrive user-friendly and customizable to your business needs. It’s great that it’s giving you a clear snapshot of your pipeline and helping you keep everything moving smoothly. Best regards, Pipedrive Team ### 28. Flexible Field Customization with a Smooth Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 13, 2026 **What do you like best about Pipedrive?** I like the ability to customize the different fields. **What do you dislike about Pipedrive?** I have not found anything yet that I dislike about the software **What problems is Pipedrive solving and how is that benefiting you?** I am able to organize my pipeline and help to close more deals with investors. **Official Response from Jorge R.:** > Hi, Thank you for your great feedback! We're glad to hear that Pipedrive's customizable fields are helping you organize your pipeline and manage your deals more effectively. It's fantastic to know the platform is supporting you in closing more deals with investors. We're also happy to hear you haven't found anything you dislike so far. Thank you for choosing Pipedrive, and we wish you continued success! Best regards, Pipedrive Team ### 29. Easy to Use, Great Slack Integration, and Helpful Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 07, 2026 **What do you like best about Pipedrive?** Nice and easy to use, integrates with slack and I can track my performance **What do you dislike about Pipedrive?** Can't say I have any major dislikes, Would be nice for dashboard to look a littler nicer and cleaner **What problems is Pipedrive solving and how is that benefiting you?** As a software companies it gives us the ability to record, track and manage our pipelines from inception through to close **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you're finding Pipedrive easy to use and that the Slack integration and performance tracking features are helping your team. It's great to know that Pipedrive is supporting your sales process from the first interaction through to closing deals, giving your team clear visibility across the pipeline. We also appreciate your suggestion about the dashboard design. Feedback like yours helps us continue improving the user experience. Best regards, Pipedrive Team ### 30. Pipedrive Keeps Me Organized with Outlook Integration and Email Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 02, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is integrated with Outlook and I am able to track my emails to clients as well as check things off my to-do list. It helps keep me organized. **What do you dislike about Pipedrive?** The amount of information i have to enter when i log an activity. i have a quota for the amount of activities i need to log and sometimes i just want to focus on getting them in fast. **What problems is Pipedrive solving and how is that benefiting you?** my manager and boss knowing all of my tasks for the week. this platform has kept them up to date on what ive been doing and what ive sold each day/week. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive helps you stay organized, track emails through Outlook, and keep your tasks visible for your team. We also appreciate your note on activity logging, we understand the need for speed and simplicity, and this is helpful feedback as we work to improve the experience. Best regards, Pipedrive Team ### 31. Intuitive Layout and Seamless Email Sync Boost Sales Management **Rating:** 5.0/5.0 stars **Reviewed by:** Cody S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 20, 2026 **What do you like best about Pipedrive?** I love the layout and connection of emails to sync with Pipedrive. It helps me a lot in keeping a paper trail of everything going on and understanding what stage the deal is in. The initial setup was extremely easy for me. **What do you dislike about Pipedrive?** I don't have many issues, but maybe a way to add items that are sold for a client would be helpful. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep clients in mind for follow-ups, track sales, and maintain a paper trail of deals. I love the layout and email synchronization, which keeps me organized. **Official Response from Jorge R.:** > Hi Cody, Thanks for your feedback! We’re glad to hear you’re enjoying the layout and email sync, and that it’s helping you stay organized and keep a clear record of your deals. It’s great that the setup was smooth as well. We also appreciate your suggestion about adding sold items to clients, this is valuable feedback as we continue to improve. Best regards, Pipedrive Team ### 32. Organized and Fast CRM with Seamless Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Andres O. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I use Pipedrive to organize my sales opportunities and deals. I find it awesome for organization, and it's so much better and faster than other CRMs I've tried in the past. The speed of the interface and how easy it is to do what I need makes it incredibly valuable to me. Even with a heavy daily workload managing several opportunities and projects, Pipedrive's fast and friendly interface makes my job a lot easier. Also, the initial setup was super easy, and I was able to catch up with everything in no time. **What do you dislike about Pipedrive?** Nothing, Pipedrive is great! **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize my sales opportunities efficiently. It's fast, organized, and user-friendly, which makes managing my workload much easier, especially when it's heavy. **Official Response from Jorge R.:** > Hi Andres, Thank you for the great review! We’re so glad to hear that Pipedrive helps you stay organized and manage your sales opportunities efficiently. It’s great to know the speed, ease of use, and simple setup make your daily workload easier, especially when things get busy. Best regards, Pipedrive Team ### 33. Greater Dynamism in Customer Relationships **Rating:** 4.0/5.0 stars **Reviewed by:** Ana Carolina C. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** January 16, 2026 **What do you like best about Pipedrive?** I use Pipedrive to manage all activities with my clients, from prospecting to post-sales. What I like most about Pipedrive is that it never lets me complete a client activity without immediately scheduling another one, ensuring that my client is never without close follow-up. Additionally, we switched from Ummense to Pipedrive because it is a more dynamic system for customer relationship and activity control. The ease of setting up Pipedrive was absolutely smooth. **What do you dislike about Pipedrive?** I believe that the integrations should be expanded to other apps. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage all activities with my clients, ensuring I never finish a task without scheduling another, which ensures close follow-up. We switched to Pipedrive because it is more dynamic in customer relationship and activity control. **Official Response from Jorge R.:** > Hi Ana, Thank you for your detailed review! We’re glad to hear that Pipedrive helps you stay on top of client activities and ensures consistent follow-up from prospecting through post-sales. It’s great to know the setup was smooth and that the platform feels more dynamic for managing customer relationships. We also appreciate your feedback on integrations and will share it with our team as we continue to expand our ecosystem. Best regards, Pipedrive Team ### 34. Pipedrive Streamlines Meeting Logs, Follow-Ups, and Multi-Pipeline Deal Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2026 **What do you like best about Pipedrive?** Compared to other CRMs, I personally find Pipedrive great for reducing the time it takes to log meetings, providing automatic prompts to create follow-up tasks, organising deals across multiple pipelines, offering easy-to-use dashboard configuration, and including a wide range of third-party plug-ins. **What do you dislike about Pipedrive?** Not much....my only gripe has been: We like to compare the stages, value, actions of deal performance from previous to current month and apply a RAG rating. You can't do this in Pipedrive. It requires us to subscribe to other 3rd party tech like zapier in order to pull data and report in depth. **What problems is Pipedrive solving and how is that benefiting you?** Keeping us on top of deals and ensuring sales calls are logged, opportunities chased and nothing is lost **Official Response from Jorge R.:** > Hi, Thank you for your review! We're glad to hear that Pipedrive helps you log meetings faster, stay on top of follow-ups, and manage deals across pipelines more easily. We also appreciate your feedback about comparing deal performance across months with RAG ratings. We'll be sure to share this suggestion with our product team as we continue improving our reporting features. Best regards, Pipedrive Team ### 35. Boosts Organization with Easy Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Caleb N. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 21, 2026 **What do you like best about Pipedrive?** I use Pipedrive as a CRM to help me keep things organized and automate all the little tasks that are needed. I like how it syncs with my Outlook, so I can send things from my Outlook and it shows up in Pipedrive, or someone can email me, and I can see it in Pipedrive. **What do you dislike about Pipedrive?** There are lots of helpful features that I didn't know about until recently. If there was a way to make it just a little more intuitive or have an easily accessible page that describes what each thing does. Automations were a little challenging to find as they were not on the main page. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep things organized and automate all the little tasks needed. I like how it syncs with my Outlook, making it easy to manage communication. **Official Response from Jorge R.:** > Hi Caleb, Thank you for your review! We’re glad to hear that Pipedrive helps you stay organized, automate everyday tasks, and keep all your Outlook emails in one place. It’s great to know the email sync is making communication easier to manage. We also appreciate your feedback about discoverability and automations. Making features easier to find and understand is important to us, and we’ll be sure to share your suggestions with the team. Best regards, Pipedrive Team ### 36. User-Friendly CRM with Quick Setup **Rating:** 3.5/5.0 stars **Reviewed by:** McKenzie M. | Maintenance Sales Representative, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 22, 2026 **What do you like best about Pipedrive?** I find Pipedrive very user-friendly, making it easy to manage CRM tasks. I really like the way the pipeline looks, as it has multiple fields showing exactly what stage an opportunity is in without having to run a report. Also, the initial setup of Pipedrive was super fast and easy, which I appreciated. **What do you dislike about Pipedrive?** I wish it was easier to add my own fields and name them what I want. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps my leads organized by letting me assign follow-up activities. Its pipeline shows opportunity stages without needing reports, enhancing clarity. **Official Response from Jorge R.:** > Hi McKenzie, Thanks for your feedback! We’re glad to hear you find Pipedrive user-friendly and that the visual pipeline is helping you stay on top of your opportunities. It’s great that the setup was quick and easy as well. We also appreciate your feedback on custom fields, this is helpful as we continue to improve flexibility and usability. Best regards, Pipedrive Team ### 37. More organization and greater control of contacts from the start **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** June 18, 2026 **What do you like best about Pipedrive?** It's organized, it allows me to have greater control over my contacts and when to interact with them. I'm still at the beginning. **What do you dislike about Pipedrive?** I use VoIPstudio and it's not supported, so that affects my daily work. I need to make calls manually. **What problems is Pipedrive solving and how is that benefiting you?** Like I said, remind me that I need to call a specific customer to do the follow-up. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that Pipedrive is helping you stay organized and keep track of your contacts and follow-ups as you get started. We understand the challenge with VoIPstudio not being supported and having to make calls manually. We appreciate you sharing this, as it helps us understand where integrations could be improved. Best regards, Pipedrive Team ### 38. Efficient, Clean UI That’s Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Neil A. | CSR, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 23, 2026 **What do you like best about Pipedrive?** Efficient and with a clean UI, it’s easy to understand and use. **What do you dislike about Pipedrive?** The dashboard view and landing page could be more engaging and visually attractive. Right now they feel a bit plain, and a more polished look would make the overall experience better. **What problems is Pipedrive solving and how is that benefiting you?** It helps me track deals, leads, and contact data, including person-wise details. It also makes it easy to filter deals based on their value. **Official Response from Jorge R.:** > Hi Neil, Thanks for your feedback! We’re glad you find Pipedrive efficient, easy to use, and appreciate the clean interface. It’s great to hear Pipedrive is helping you track deals, leads, and contacts effectively. We also value your suggestions about improving the dashboard and overall visual experience, this is great feedback for us. Best regards, Pipedrive Team ### 39. Effortlessly Organized Contact Management **Rating:** 4.0/5.0 stars **Reviewed by:** Jason R. | President & Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2026 **What do you like best about Pipedrive?** I like how easy it is to navigate, which makes using Pipedrive straightforward. I also find the search feature and integrations valuable, as they enhance the efficiency of managing contacts. The initial setup was very easy, which was a plus. **What do you dislike about Pipedrive?** I dislike the lack of customization. There’s certain fields that I would like to remove and they say I can’t which seems a bit strange. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps all of our contacts organized in one place. **Official Response from Jorge R.:** > Hi Jason, Thank you for your review! We're glad to hear that you find Pipedrive easy to navigate and that features like search and integrations help you manage contacts more efficiently. It's also great to know that the initial setup was smooth. We appreciate your feedback about customization and field management. We'll be sure to share your comments with our team as we continue working to improve the platform. Best regards, Pipedrive Team ### 40. Simplicity & Easy Integration Made CRM a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Pauls L. | Head of IT, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 13, 2026 **What do you like best about Pipedrive?** I appreciate Pipedrive's simplicity and design, making it easy to use. The ease of configuration for different sales flows means we don't need developers, as most of the setup can be done by salespeople themselves. It's also really great that it has a good mobile application. When integrated with our systems, it works perfectly. **What do you dislike about Pipedrive?** Not a lot. Maybe some integration was a little hard to finalize with the Microsoft systems, but nothing so bad. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for managing typical sales actions like follow-ups and results. It's simple to configure sales flows without developers, and the mobile app is great. Switching from spreadsheets reduced mess-ups and improved reporting clarity. **Official Response from Jorge R.:** > Hi Pauls, Thank you for your review! We're glad to hear that you enjoy Pipedrive’s simplicity and that setting up sales flows is easy without needing developers. It's also great to know the mobile app and integrations support your workflow. We appreciate your feedback about Microsoft integrations and will share it with our team. Best regards, Pipedrive Team ### 41. Easy-to-Navigate CRM, but Needs More Customization and Cost vs Sell Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Connor D. | Senior Account Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 05, 2026 **What do you like best about Pipedrive?** Flexible to use, easy to navigate and all around a good CRM. **What do you dislike about Pipedrive?** Wish it was more customisable and allowed cost vs sell price. **What problems is Pipedrive solving and how is that benefiting you?** Able to customise to our sales team **Official Response from Jorge R.:** > Hi Connor, Thank you for sharing your feedback! We’re glad to hear you find Pipedrive flexible, easy to navigate, and a good overall CRM for your team. We also appreciate your comments on customization and cost vs sell price functionality. While Pipedrive already offers a range of customization options, we understand there’s always room to better support more specific sales workflows like yours, and feedback like this helps guide future improvements. Best regards, Pipedrive Team ### 42. Boosts CRM Clarity, Needs Better Trend Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Nelson P. | ecom specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 27, 2026 **What do you like best about Pipedrive?** I really like how Pipedrive clearly shows momentum. At a glance, I can see whether relationships are moving forward or where they're stalling. I'm no longer reacting to emails or trying to remember who needs my attention, as I'm able to make deliberate decisions about where to spend my time. The initial setup of Pipedrive was surprisingly straightforward, which made getting started much easier. **What do you dislike about Pipedrive?** One thing is how reporting for wholesale accounts. The view is excellent for seeing momentum but it feels cumbersome and limited for tracking order frequency and trends. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves clarity and follow-through problems for wholesale relationships, offering a single visual source of truth. It showcases momentum at a glance, allowing me to make deliberate decisions on focus areas rather than reacting to emails or relying on memory. **Official Response from Jorge R.:** > Hi Nelson, Thank you for your review! We’re glad Pipedrive gives you clear visibility into momentum and helps you focus on the right relationships. It’s great to hear the setup was quick and easy. We also appreciate your feedback on wholesale reporting and will share it with our team. Best regards, Pipedrive Team ### 43. Cost-Effective CRM with Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa J. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** I like the organization that Pipedrive provides since it helps us understand what's going on with a file when a customer calls. I find emailing clients using templates very helpful instead of writing the same thing repeatedly. The ability to pin important notes at the top and email with ease is a plus. I appreciate being able to call directly from Pipedrive and enjoy the numerous integrations available, such as HubSpot for backup, Apollo.io for identifying website visitors, and DocuSign for easy customer linking. The marketplace having a ton of integrations is a huge benefit as well. Pipedrive being cost-effective compared to our previous tool was another reason we switched, and setting it up was easy. **What do you dislike about Pipedrive?** No dislikes at all! **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize customer leads, simplifying communication with email templates, pinning notes, and team updates. It integrates with tools like HubSpot and DocuSign, enhancing efficiency in managing files and client interactions. **Official Response from Jorge R.:** > Hi Lisa, Thank you for the detailed review! We’re thrilled to hear that Pipedrive’s organization, email templates, note-pinning, and calling features are helping streamline your workflow. It’s great to know the integrations with HubSpot, Apollo.io, DocuSign, and others are adding extra efficiency, and that the setup was smooth and cost-effective compared to your previous tool. We appreciate you sharing your experience! Best regards, Pipedrive Team ### 44. Pipedrive: Elevates Workflow with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** I love how Pipedrive has improved my workflow in a big way compared to our previous CRM. The ability to separate leads and deals is great, and being able to see when emails are opened and which links are clicked by my contacts is a game changer. I also really like the 'next action' tool, which prompts me to set the next step for each lead or deal, helping me stay on top of my pipeline. The initial setup was quite easy and intuitive, and they have a great onboarding process. **What do you dislike about Pipedrive?** I like sequences to send emails to my leads. But there's no way to pause that to make sure that the emails don't get sent over the holiday season. Also you can set the emails to be sent after x number of days, but it's always the same time. It would be great if you could vary time (example: send 2nd emails in 3 days + 37 minutes). **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has significantly improved my workflow by separating leads and deals, tracking email opens and clicks, and helping me stay on top of my pipeline with the next action tool. **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We’re glad to hear that Pipedrive has improved your workflow, helping you separate leads and deals, track email engagement, and stay on top of your pipeline with the next action tool. It’s great that the setup and onboarding were easy and intuitive. We also appreciate your suggestions about pausing sequences for holidays and adding more flexibility in email timing, this is valuable input for our team. Best regards, Pipedrive Team ### 45. Smoother, More Streamlined Processes Than D365 **Rating:** 4.0/5.0 stars **Reviewed by:** mit b. | Alliance Manager , Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 19, 2026 **What do you like best about Pipedrive?** As an avid D365 user, I’ve found that Pipedrive’s processes are much smoother and more streamlined. **What do you dislike about Pipedrive?** So far, I can’t think of anything I dislike. **What problems is Pipedrive solving and how is that benefiting you?** Lead management workflow that helps ensure better pipeline visibility and smoother overall management. **Official Response from Jorge R.:** > Hi Mit, Thanks for your feedback! We’re glad to hear you’re finding Pipedrive smoother and more streamlined, especially coming from a D365 background. It’s great to know the platform is helping improve lead management, pipeline visibility, and overall workflow management. Best regards, Pipedrive Team ### 46. Versatility and Cost-Effectiveness with Some Integration Limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Andre W. | Associate, Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I like that Pipedrive is relatively versatile, even though it wasn't built with venture capital investment in mind. It is generalist enough to accommodate various business models. It is relatively easy to set up and also offers great value for money, even with the price in dollars, it is competitive compared to other CRMs on the market. The software allows me to configure multiple layers to extract the maximum possible value for my reality. **What do you dislike about Pipedrive?** I think Pipedrive could have a native integration with LinkedIn and eventually with WhatsApp, which are two platforms where I have a lot of contact with business partners. Unfortunately, it still relies heavily on email communication, which has been used less and less. Additionally, the pricing in Brazilian real could be better, as the currency we use makes the price per user less competitive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me concentrate all information and communications in one place, allowing instant and correct access for all users in my company regarding business opportunities. **Official Response from Jorge R.:** > Hi Andre, Thank you for the detailed and thoughtful review! We’re glad to hear that Pipedrive’s versatility, ease of setup, and value for money are helping you adapt the platform to your business model and extract maximum value. We also appreciate your feedback regarding native integrations with LinkedIn and WhatsApp, as well as local currency pricing, these insights are very valuable and will be shared with our team. Thanks for choosing Pipedrive and for taking the time to share your experience. Best regards, Pipedrive Team ### 47. User-Friendly CRM with Room for Cost Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I love Pipedrive. It's simple to use and makes tracking my notes for each project easy. I like how you can create deals and move them according to the stage of each project. From start to finish, I can add notes depending on the stage, all the way through to production and install. I also appreciate how easy and simple it is to navigate and how quickly I picked it up from the first day of use. It's great for seeing workflow for everyone utilizing it. **What do you dislike about Pipedrive?** I felt the monthly cost is a bit high and seemed like a stretch for our management to approve. Maybe because we are trying it out. Only improvement would lower the monthly cost so more team members have access. Only sales are granted access. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for CRM and project management. It's simple to use, helping me keep track of notes for each project and manage deals as they move through stages. It enhances my workflow visibility and is easy to navigate. **Official Response from Jorge R.:** > Hi Matt, Thank you for the great feedback! We’re glad Pipedrive’s simplicity, deal stages, and note-tracking help you manage projects and see your team’s workflow clearly. We also appreciate your feedback on pricing and access and will share it with our team. Best regards, Pipedrive Team ### 48. Sales Associate **Rating:** 4.5/5.0 stars **Reviewed by:** Dana F. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I like how Pipedrive allows you to suggest a follow-up date and reminds you every day of who you need to follow up with based on the date you set in the activity. This feature is really useful when prospects either ghost you or show interest, as it keeps you organized with all the details for following up. Additionally, I find it convenient that Pipedrive syncs with Moraware. The initial setup of Pipedrive was totally fine for me. **What do you dislike about Pipedrive?** A couple of the prospects were duplicated, as far as I already made a follow-up date to call the customer in 2026, but those particular prospects showed up as 'overdue' like I missed their follow-up call. I did not. Seems like anything in 2026 comes back and says 'overdue.' **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to stay on top of prospects with follow-up reminders, helping me know when to reach out if they ghost or show interest. **Official Response from Jorge R.:** > Hi Dana, Thank you for the detailed review! We’re glad to hear that follow-up reminders and daily activity notifications are helping you stay organized and on top of your prospects, and that the Moraware sync and initial setup worked smoothly for you. We appreciate you pointing out the issue with future-dated activities showing as overdue. If this situation persists, kindly contact our support so that they can investigate it. Best regards, Pipedrive Team ### 49. Streamlined Sales with Pipedrive's Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Nova Mabelle C. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I like Pipedrive's intuitive, user-friendly interface as it makes navigating so simple and efficient, which allows me to manage my sales pipeline effectively and avoid missing follow-ups or opportunities. What's particularly valuable for me are the AI-generated insights that help me analyze leads right from my dashboard, giving me a clear analysis of my leads and helping me identify trends to create targeted strategies to increase sales. Integrating Pipedrive with Outlook syncs emails and calendar events directly with my pipeline, keeping all activities centralized and making my workflow more efficient. The initial setup was very easy, taking me only a few hours to learn almost everything. Overall, these features make Pipedrive a valuable tool for streamlining my workflow and driving results. **What do you dislike about Pipedrive?** I haven't experienced any major issues. One suggestion would be to expand notifications to include weekly and monthly progress, not just daily updates. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my pipeline better, focusing on promising leads and following up timely. The intuitive interface and AI insights streamline my workflow, helping analyze leads and create sales strategies. Integrating with Outlook centralizes activities, enhancing efficiency. **Official Response from Jorge R.:** > Hi Nova, Thank you for the detailed feedback! We’re thrilled to hear that Pipedrive’s intuitive interface, AI insights, and Outlook integration are helping you manage your pipeline, analyze leads, and streamline your workflow. It’s great that the initial setup was quick and easy for you. We also appreciate your suggestion about expanding notifications to weekly and monthly updates, this is valuable input for our team. Best regards, Pipedrive Team ### 50. Easy to Understand and Use, Even for First-Time Users **Rating:** 4.0/5.0 stars **Reviewed by:** Daniela A. | Designer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 14, 2026 **What do you like best about Pipedrive?** Its pretty easy to understand and use, even for someone who has never used a similar software. **What do you dislike about Pipedrive?** There is limits in the automation/ you have to set up integrations and automations separately. **What problems is Pipedrive solving and how is that benefiting you?** Its help keeping track of customers who are interested in software, and tracking which email campaigns are working and which are not. **Official Response from Jorge R.:** > Hi Daniela, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use, even without prior experience, and that it’s helping you track customers and measure the success of your email campaigns. We also appreciate your feedback on automations and integrations, this is valuable input as we continue to improve flexibility and ease of setup. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Is Pipedrive free?](https://www.g2.com/discussions/is-pipedrive-free) - 3 comments, 1 upvote - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-02+01%3A22%3A47+-0500&secure%5Bsession_id%5D=d65c93f6-7abc-443e-8a78-342c29dfb9b6&secure%5Btoken%5D=8fcabad469d71c9462f339d43a8a388abafe71227149927d5e4fed3d388cb7b7&format=llm_user) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Generative AI** - Generative AI **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,429 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,200 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,126 reviews)