The online videos and the in person onboarding made all the difference for me and my team. I do recommend Pierce Review collected by and hosted on G2.com.

Difficult to differentiate the different crms in the sales process but glad I chose pipedrive Review collected by and hosted on G2.com.

What I like best about Pipedrive is its intuitive UI/UX and fast, reliable performance. The visual drag-and-drop pipeline makes deal tracking effortless, while its seamless integrations especially two-way email and calendar sync keep all communication automatically organized in one place. Additionally, the built-in AI features, like the AI Sales Assistant, provide helpful deal insights and workflow recommendations. Together, these tools eliminate administrative clutter and deliver an outstanding ROI by freeing up our time to focus on closing sales. Onboarding is also very easy. Review collected by and hosted on G2.com.

While Pipedrive is great overall, I find the pricing scale becomes steep when unlocking advanced features like custom reporting or phone support on higher tiers. Additionally, I feel the mobile app lacks some of the deep customization and detailed analytics available on desktop, slightly limiting my on-the-go workflows. Review collected by and hosted on G2.com.

What I like most about Pipedrive is its simple and user-friendly interface. The visual sales pipeline makes it easy to track leads, manage follow-ups, and see the current status of every deal. It helps keep sales activities organized and reduces the chances of missing important follow-ups. Review collected by and hosted on G2.com.

What I dislike about Pipedrive is that some advanced features and customization options are limited to higher plans. The reporting could also be more flexible, especially when you need detailed sales analysis. Managing a large number of activities and leads can sometimes require additional customization. Review collected by and hosted on G2.com.

I had a great experience with Pipedrive in the past, particularly with pipeline management, sales workflow organisation, and marketing campaigns. This positive experience led me to choose Pipedrive again, and I am very pleased with the improvements introduced in the updated version.

I appreciate the structure it brings to my CRM, as well as its tools for planning activities and managing sales actions. The platform is intuitive and user-friendly, and the tutorial videos available for its different features make it easier to learn and use effectively. I am also interested in exploring its integration and synchronisation capabilities with other applications. Review collected by and hosted on G2.com.

I had some problems with email synchronization during the initial setup, but then everything was okay. Review collected by and hosted on G2.com.

its simple and user-friendly interface. It makes it easy to manage leads, track deals, follow up with customers, and keep all customer information organized in one place. The sales pipeline is also very clear, which helps in monitoring the progress of each deal. Review collected by and hosted on G2.com.

One thing I dislike about Pipedrive is that some advanced features can be a little difficult to understand at first. The pricing can also feel expensive for smaller teams, especially when additional features or integrations are needed. Review collected by and hosted on G2.com.

The pipelines give a great visual representation of where your leads & deals are at. It helps to bring a great deal of focus to the potential clients and the automations - whilst i'm new to them - look great in the first instance.

The AI help is really useful to get your head around setting up. You can often feel on your own and, while the guys at Pipedrive are incredibly helpful, you sometimes don't want to keep hassling people when you know something is trivial.

Pricing is competetive for a company starting our with its first CRM.

We're developing a new website but already I'm excited for the integrations using Typeforms. Review collected by and hosted on G2.com.

The email accounts. We have a generic account for leads which i manage, but I need to communicate with custoemrs via my own email frequently.

It wuld be useful have the option to add a second email account in this scenario, without upgrading the plan, so automations run from there, but my correspondence is from my account. Review collected by and hosted on G2.com.

I like the visual sales pipeline. The drag-and-drop Kanban-style board makes it easier to track and manage deals through customizable stages (Contact made, Demo scheduled, etc.). I’ve also seen the AI positioned as a copilot for sales reps, helping automate some busywork and summarize key information. Review collected by and hosted on G2.com.

I’ve run into version-control chaos when multiple people collaborate through email attachments, Slack messages, and cloud drives. Without strict check-in/check-out controls or a single unified live-editing workflow, it’s easy to end up with conflicting copies, accidentally overwrite changes, or send the wrong contract/specs to a client. Also, Pipedrive doesn’t have native territory routing like larger CRMs, and the AI Sales Assistant recommendations weren’t useful. I’m also not very confident about the AI side overall (data handling, controls, clarity on AI vs rules-based, and ability to override/turn off). Review collected by and hosted on G2.com.

I like that we can adapt Pipedrive to the way we actually work. We can customize the pipeline and fields around our own sales process, and the visual pipeline makes deals easier to track and manage. The workflow features help us stay on top of follow-ups and make sure leads or deals don’t get forgotten. User roles and access management are important as more people start using the CRM because it keeps ownership clear and makes sure people only have access to the information they need. Review collected by and hosted on G2.com.

So far, I haven’t found anything I really dislike. I’m still relatively new to Pipedrive, but my experience has been very positive. I’m sure I’ll come across things over time that I think could be improved, but at this stage I’m mainly impressed with how flexible and practical it is to set up around our sales process. Review collected by and hosted on G2.com.

I really like the visual pipeline because it makes it very easy to track deals and monitor performance of staff and the associated retailers. The workflow automation saved substantial time by diverting manual work to the software, so sales representatives had more free time to explore the market rather than spending time on manual updates and reviews. The AI Sales Assistant is frequently useful too, since the performance portfolio easily identifies a bottleneck or a backdrop so we can prioritize attention to the precise issues and mitigate them. Review collected by and hosted on G2.com.

Territory and quota management for a large team can be a bit complicated. When quotas change, assignments, targets, and performance reports require manual updates. Integrations can have a synchronization lag when connected to an ERP and need extra configuration. Data import/export mapping can be tricky sometimes, and if integrations aren’t configured properly it can cause inconsistent formats, missed fields, or mismatched data. Review collected by and hosted on G2.com.

Pipedrive has been an exceptional tool for organizing our sales pipeline, but the standout experience has truly been the customer support. Adriana Carmo went above and beyond to help me with everything. She was incredibly professional, knowledgeable, and patient throughout the entire process, making setup and troubleshooting completely seamless. Great platform made even better by world-class support Review collected by and hosted on G2.com.

At $700/month, the platform and support experience have been frustrating. Reporting is unintuitive because deals only display their current stage rather than their full stage history. Document management is repetitive, forcing you to re-select editable fields every time. Support routinely deflects questions to generic help articles via chat rather than actively resolving problems. The sole exception has been Adriana Carmo, whose outstanding support is the only reason this rating isn't lower—her standard of service should be company-wide Review collected by and hosted on G2.com.