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Phrase Reviews & Product Details

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Phrase Reviews (1,367)

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Phrase Reviews (1,367)

View 1 Video Reviews
4.5
1,367 reviews

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Susanna R.
SR
Susanna R.
Linguist
Education Management
Enterprise (> 1000 emp.)
"Some minor changes on the platform"
4/5
What do you like best about Phrase?

In the Q&A section more functions had disappeared, so the overview is now simpler and I could save time. The DeepL engine is being removed from the platform (I do not know if this is good or bad yet.) NextMT appeared on the platform but I do not use it (I use Google engine), so I have no experience with it. Other than that, there weren't many new things in the system for me. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

The DeepL engine is being removed from the platform. We have lots of MT segments and the system is often unable to pull in the desired terms from the termbase list, so they must be manually click and insert into the target language field. (At the first time we thought that the engineers did not attach the termbase excel at all.) In the Q&A section more functions had disappeared which could be a good thing, but I do not have enough experience with that yet. Review collected by and hosted on G2.com.

T T.
TT
T T.
Freelance translator
Small-Business (50 or fewer emp.)
"Excellent CAT that helps me greatly reduce total translation time, efforts, and stress"
5/5
What do you like best about Phrase?

It maintains a user-friendly interface with smooth operations, which is much faster than other CAT tools I know. In addition, importing an Excel file as a TB is incredibly easy. Great for every single translator! Review collected by and hosted on G2.com.

What do you dislike about Phrase?

QA running time is longer than that of other CAT tools, in particular, memoQ. When the TB was huge, the QA check took more than 30 minutes. Review collected by and hosted on G2.com.

Response from Brittany Nelson of Phrase

Thank you for your review, Toshiaki! We also appreciate your feedback on the QA functionality for Japanese - English, it's definitely not perfect yet. But really glad to hear that Memsource is reducing your stress and helping you as a translator! Thank you for working with us :)

Virginia Elvira G.
VG
Virginia Elvira G.
Consultante externe
Enterprise (> 1000 emp.)
"My experience with Phrase TMS"
4.5/5
What do you like best about Phrase?

Best MT I have ever used. As always, human supervision is needed, especially when working when sensitive content (as is my case). There is one feature that Phrase offers that, in my experience, is not very common: creating a term base for letting translators which word NOT to use. This saves time and effort, as translators have fewer, more accurate choices. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

Unfortunately, in some of my recent projects, an error message appeared when I tried to confirm segments and save my progress. Not all the progress I had made was lost, but confirmed segments are used to track progress. Therefore, the rest of the team was unable to tell how much work I had actually completed. Most of the time, logging out then logging in again solved the issue, but this process can be confusing and time-consuming. Review collected by and hosted on G2.com.

Response from Beth Anderson of Phrase

Thank you for your review about our MT and term base features, we're especially glad the 'forbidden terms' functionality is saving you time! We're sorry to hear about the segment confirmation errors disrupting your progress tracking. That's frustrating, and we'd love to investigate further. Please reach out to our support team so we can get to the bottom of it. We appreciate your feedback!

Kenneth v.
KV
Kenneth v.
Översättare och webbredaktör
Small-Business (50 or fewer emp.)
"Great and easy-to-work-with TMS"
5/5
What do you like best about Phrase?

Phrase TMS is an excellent tool for me as a translator, receiving jobs from clients. In the job overview, I can see which jobs are new, started on, or completed. The editing view, where I add my translations, is also very nice. When I have a phrase that is very similar to an old one, Phrase gives me the translation of the older, similar phrase and shows me exactly where the two phrases differ. It's also easy to work with Term Banks and add terms when needed.

I also like that I can work online or on desktop, I prefer the latter for bigger jobs. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

If there is something to complain about, then it's the fact that Phrase doesn't necessarily recognize conjugated forms of terms. If I am supposed to use a term, and I actually use it, but in a conjugated form to fit Swedish grammar, Phrase will complain that I haven't used the term. Review collected by and hosted on G2.com.

Response from Brittany Nelson of Phrase

Thank you for your review, Kenneth! Really helpful to hear your feedback and also what's working well for you - glad the term bases have been an asset!

Kedar B.
KB
Kedar B.
Training and Technical Officer
Small-Business (50 or fewer emp.)
"AI-Assisted Translations That Boost Speed and Consistency"
5/5
What do you like best about Phrase?

It helps with translations using AI assistance and makes translation production faster. It also handles repetitive words and sentences, so the translator can more easily maintain consistency across translations. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

It would be even more helpful if it could use AI to detect inconsistencies among words and phrases in cases beyond exact (100%) or ICE matches. It could also flag potential inconsistencies and prompt me to review them. Review collected by and hosted on G2.com.

Jimena M.
JM
Jimena M.
Project Manager
Small-Business (50 or fewer emp.)
"Excellent translation environment"
5/5
What do you like best about Phrase?

The platform is very intuitive to use and it's easy to work with either as a translator or as a project manager. When setting up projects, the step by step format is very helpful, as you cannot forget about anything when creating the jobs and assigning them. The content hub has a lot of insightful and helpful information in case you have doubts. Phrase has been optimizing the use of AI, but it's not forcing it on you if you don't feel like using it, so that's also great. Their customer support service remains being as quick and helpful as always. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

Not really, I find it very useful. The platform has been adding new features lately, mostly regarding to the use of MT and AGT, which I still have to review thoroughly. Review collected by and hosted on G2.com.

Response from Beth Anderson of Phrase

Thanks for leaving a review! We're glad you like how much information is available within the Phrase help center and that you find our support team to be amazing. We understand not being able to find things easily is frustrating although hopefully as you get more used to the platform this will improve - please always reach out to our team if you're stuck - we are always happy to help.

CS
Charles S.
Marketing Executive
Small-Business (50 or fewer emp.)
"Best Translation Software: Intuitive, Consistent, and Easy for the Whole Team"
4.5/5
What do you like best about Phrase?

Simply put, this is the best translation software I’ve ever used. It’s the ideal solution I’ve been looking for since I started working, and it helps guarantee consistency across all of our projects. The interface is extremely easy to use and very intuitive, even for people without much experience. Our international translators also pick it up quickly and use it with ease. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

I tried several tools before finding Phrase because I needed to translate multiple articles, and none of the others really met my needs. Most of them also had interfaces that felt overly complicated. Review collected by and hosted on G2.com.

Response from Beth Anderson of Phrase

Thank you for your review! We're thrilled Phrase is helping your team stay consistent across 60+ languages and that your international translators find it easy to pick up. Glad it ended up being the right fit after trying other tools.

SN
Semhar N.
Freelance Translator
Small-Business (50 or fewer emp.)
"Fast, High-Quality AI Translations with Customizable Suggestions"
4.5/5
What do you like best about Phrase?

The machine translation is quite good and delivers fast results. The translation suggestions are also a great option, and I can customize the preferences to fit my needs. The AI-assisted translations work very well and include all the features I’m looking for. Overall, it has become an ideal partner for my work. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

Sometimes I can’t fix sentences using simple keyboard shortcuts, and the translations often feel very fragmented. Some of the results look strange, and at times I also have trouble getting the page to load properly. Review collected by and hosted on G2.com.

Response from Beth Anderson of Phrase

Thank you for this review! Glad the AI-assisted translations and customizable suggestions are working well for you and keeping a steady stream of jobs flowing. I understand your frustrations with fragmented translations and I'll feed this back to the team.

Ivan C.
IC
Ivan C.
Mid-Market (51-1000 emp.)
"Efficient Translation, Needs Better Search"
3.5/5
What do you like best about Phrase?

I like that Phrase provides a quick interface to add and create text for translation. They are quite effective at doing these translations and don't take much time, which is very nice. The interface is also okay to use. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

Something that doesn't work very well is the search function. I often want to look for translations that have already been used or see what can be reused in Phrase, but it's not very effective. I need to have prior knowledge, and I'd really like to be able to do a better search within Phrase. Review collected by and hosted on G2.com.

Response from Beth Anderson of Phrase

Thank you for your review, it's brilliant to hear you find Phrase quick and effective for your translations. Your feedback on the search functionality is heard and passed onto the relevant team, as we strive to provide the best customer experience possible to our users.

Verified User in Defense & Space
UD
Verified User in Defense & Space
Small-Business (50 or fewer emp.)
"Improving Translation Efficiency, But Issues with Original Text Loss"
3.5/5
What do you like best about Phrase?

It's useful for large-scale translations. You don't need to edit the document separately after translating into the target language. I really like that the document's original formatting is preserved when exporting after translation. It's also great that you can check if the target text fits well into shapes, etc., in the preview when translating tables or diagrams. It's convenient to adjust the text appropriately while checking the status through the preview. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

There was an issue where some text was lost in documents containing diagrams. Therefore, I had to check every time to ensure that no translation content was missing. Also, the tags visible in the editor were often distracting, so it would be nice to have a feature to hide them. The menu options like TMS, Strings, Orchestrator, etc., were a bit confusing. Review collected by and hosted on G2.com.

Response from Beth Anderson of Phrase

Thank you for leaving a review. We're glad you find Phrase useful for translating large volumes, and that you find the preview feature great for tables or diagrams. Please reach out to our support team for any further needs as they're always on hand to help, although hopefully you won't experience anything further.

Questions about Phrase? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Sancley M.
SM
Sancley Mendes Vieira
•
Last activity almost 5 years ago

How do I edit a project save?

Farida P.
FP
Farida Pasha Aliyeva
•
Last activity 6 days ago

Phrase: Intuitive UI and QA features, but can you ignore a repeated spelling error faster?

Pricing Options

Pricing provided by Phrase.

LSP plan: Business

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LSP plan: Enterprise

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Direct plan: Enterprise

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