The support I receive from the various teams at PayPro is my favorite part of the system and service. The HRIS team is very responsive and willing to get on a video call to work through my issue or question. The payroll team is the best with very fast reply times when I need it most and the tax team has solved our biggest problem of knowing which taxes we need to be set up for and alerting us to new ones when applicable. We have employees in 29 different states so this is what saves my sanity. We came from the ADP call center level of service and the difference a dedicated team of support personnel has helped our process from HR to benefits to payroll has been a game changer. On top of being reliable and helpful they are also friendly!! Review collected by and hosted on G2.com.

The continued updates lose me occasionally but luckily the support team is always available to get me up to speed. Review collected by and hosted on G2.com.

The customer service. Anytime I need any help our module reps are always ready and willing to help. You never have to wait or have a hard time getting in touch. They are right there available to us in a prompt manner. While training and onboarding they also were beyond helpful and VERY personal. The training experience was great.

The website is also such an ease to use! You can make any custom report you would like with the click of a button. The payroll process is very straight forward and easy to use. Makes processing quick & easy with little room for error. Review collected by and hosted on G2.com.

Ongoing training. We have a new HR employee and she's had a tough time learning the system and finding videos on the system without having to pay for training sessions.

Also the security of entering a code every 7 days for employees is so excessive. We have employees that do not even have cell phones. Very inconvenient Review collected by and hosted on G2.com.

As a small business with very complicated reporting, under 50 employees across ten states, Paypro has been able to create processes and reports that support our unique needs. I have been impressed with the fact that we have dedicated customer service folks, as that has not been my experience with other companies, given our small size. I am listed as the administrator as I can only choose one category, but I am also the primary user of the system Review collected by and hosted on G2.com.

The downside I have found is that there are some errors and changes in reporting that I need made that cannot be completed as they are not a priority for UKG. This is the only place I have found a lack of communication in regular updates. Review collected by and hosted on G2.com.

The ability to change settings for very specific reports is wonderful. There was so much hands on assistance when we began implementation and all of our questions were answered. Even though we only use PayPro Workforce One for payroll processing every other week, it an easy process. Review collected by and hosted on G2.com.

Our PTO accruals still have not been set up correctly, regardless of the multiple attempts at correcting issues. There have been meetings with the VP of Customer Service that have still left our PTO balances out of where they should be which is very frustrating. Review collected by and hosted on G2.com.

For me, the best part of Workforce is that I can process our payroll in less than half the time that it took me with our previous company. The process is seamless. If there is ever an issue, the team at Paypro is always there to help. Review collected by and hosted on G2.com.

The only downfall is that it is sometimes hard to get someone on the phone. The staff will respond quickly though. Review collected by and hosted on G2.com.

The interface, the reporting features and our rep (Susan G.) is fantastic! Susan is available for any items that come up and always provide solutions. Overall the software is very robust. Review collected by and hosted on G2.com.

I dislike the timeout feature which logs me off after 15 minutes of inactivity. Review collected by and hosted on G2.com.

Paypro's customer service is excellent !!! The entire Paypro Team, especially Sue, is always reliable and go above and beyond to assist you. They give very clear instructions, always resolve any issues in a timely manner and delivery of any checks is always on time ! Review collected by and hosted on G2.com.

I liked the aesthetic of Workforce One has taken me a little time getting used to versus the old Paypro product. Review collected by and hosted on G2.com.

My account representative is very responsive and always willing to help. Review collected by and hosted on G2.com.

I feel that pay pro reports aren't that helpful, and I often have to create my own. Also, many times our teammates are getting the erro message "account information invalid" when trying to login, but their username and password is correct. Review collected by and hosted on G2.com.

The ease of payroll processing and accrual tracking. Review collected by and hosted on G2.com.

Some of the reports do not fit my needs. Review collected by and hosted on G2.com.

The most helpful is their knowledge and accuracy. Their professionalism is outstanding! Excellent customer service. Review collected by and hosted on G2.com.

There are no downsides in using their services. Review collected by and hosted on G2.com.