PayDC Chiropractic Software Reviews & Product Details

I've been using PayDC since January 2018. I switched from a software I had previously used since 2005. PayDC is all inclusive, doesn't nickel and dime the doctors and has anything one could possibly want in an EHR system. I also like the fact that PayDC was created by a billing/coding expert in the chiro industry and he is also our state association advisor for billing/coding. Review collected by and hosted on G2.com.

Not accessible from my phone but not a huge deal Review collected by and hosted on G2.com.

Our office has been using PayDC for 10+ years and we have been extremely pleased! There’s nothing better than knowing your documentation program is backed by a team of coding and compliance specialists. The program is robust, customizable, and easy to use. The documentation and billing elements of the software integrate seamlessly! The support team at PayDC is friendly and extremely helpful with our questions. I highly recommend PayDC for all your documentation, scheduling and billing needs! Review collected by and hosted on G2.com.

More control with text appointment reminders Review collected by and hosted on G2.com.

Having patient account data, care plans, appointments, insurance and patient payments and billing all in one is definitely very handy. Review collected by and hosted on G2.com.

The software can be pretty buggy and lags not infrequently. There are a number of functions that cause the program to freeze every single time I use them. Some days it just runs incredibly slow for no apparent reason. The design is also not particularly intuitive; despite being a stereotypically tech saavy millennial it has taken me several months to discover some features, and can then take me up to an hour to rediscover them when I want to use them again (day sheets that report new patient numbers is one such feature). Review collected by and hosted on G2.com.

I like that it will have the last patient visit roll over and I can make subjective changes but keep the same objective findings without having to change too much. Review collected by and hosted on G2.com.

Navigating the software could be easier. Making changes to past notes or addendum has gotten easier. Review collected by and hosted on G2.com.

Text reminders for appointments are a nice benefit to our patients. Review collected by and hosted on G2.com.

The overall UI is not efficient. Many functions are not connected throughout the software. The scheduler is not user-friendly nor does it meet our needs. Most documentation is done by our providers manually, as opposed to the drop-down functions that are limiting and tedious. Review collected by and hosted on G2.com.

NOTHING about this software is good. I know over a dozen of them and this one is near the bottom. Review collected by and hosted on G2.com.

Everything. I would recommend to never buy this software. Go get Eclipse or Chirotouch. Customer service is the worst I have ever seen. We had a start date to convert from another software. Everybody was ready except for PayDC. We gave them a claim form filled out with our information to get our claims paid and they could not seem to get it together and put the info in their system properly. A simple fix that should have taken no more than 48 hours, took over a month! Hence our collections went down to a point where a line of credit had to be taken out to support us until they got their stuff together. Example- it took 2 weeks to get a test claim sent out!!!! And the customer support are all condescending. Listen to the bad reviews all over the internet. I have no idea how they get any good ones. You get what you pay for! Head that advice. Review collected by and hosted on G2.com.

Ease of use when adding client information and billing/insurance information Review collected by and hosted on G2.com.

Needs some updating. Would sometimes run into issues with updates causing problems within software. Review collected by and hosted on G2.com.

Calendar menu of scheduling. It is very professional and the formats are neat and organized. Review collected by and hosted on G2.com.

Lack of specificity on numerous grounds. It takes much longer to input data on new patient. Review collected by and hosted on G2.com.

I love that PayDC is web based so I can do my notes on any computer or at home. I also like that there is not a huge up front cost for the software and we are charged monthly. This helped us keep our start up costs of opening our office low which really helped get the doors open faster. I really like that PayDC has a patient portal so they can sign in and tell us their subjective complaints, that speeds up their visit and the extra discussion we would have to have. We also like that built into the price of the software is the cost for the clearing house that makes it extremely easy to bill insurance. Review collected by and hosted on G2.com.

Our office has been really disappointed in the tech support and customer service of PayDC. We have had numerous questions and technical difficulties that we never get through to a person and when we call, we just get an answering machine. Instead of them calling us back, they write us an email a few days later saying "Our case" has been opened. We never seem to get a real person when we call which is frustrating. We also dislike that the software has a lot of bugs- e.i it doesn't work correctly probably a couple times a month which can really hurt our practice and our normal flow. Review collected by and hosted on G2.com.

How in depth the software goes. That it is cloud based and I can work on my notes or schedule from anywhere. Review collected by and hosted on G2.com.

How buggy the system is, customer service is slow to return calls if they do at all, no patient text reminder. Review collected by and hosted on G2.com.