# Orquest Reviews **Vendor:** Orquest **Category:** [Time & Attendance Software](https://www.g2.com/categories/time-attendance) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About Orquest Orquest is a workforce scheduling solution built specifically for the retail and restaurant industries, leveraging artificial intelligence to optimize in-store operations. Founded in 2019, Orquest was initially created to solve complex scheduling challenges in quick-service environments and has since expanded to serve leading global retail brands. Today, Orquest operates in over 90 countries and is continuously enhanced by an in-house product team dedicated to evolving the platform to meet the dynamic needs of retail operations worldwide. Its clients include major companies such as Dior, H&M, McDonald’s, and Burger King. Orquest uses AI and advanced analytics to automate and optimize employee scheduling by aligning staffing with customer demand, employee preferences, and labor regulations. Its core features include: - AI-driven demand forecasting to predict store traffic and service needs. - Automated shift scheduling balancing operational requirements with employee availability and preferences. - Compliance management ensuring adherence to labor laws and union agreements across multiple regions. - Analytics, insights and KPIs to improve workforce productivity and cost control. - Multi-country scalability adapting to local languages, rules, and business practices. The solution helps retailers and restaurants achieve optimal staffing levels, reducing labor costs while improving employee satisfaction and customer experience. By automating scheduling, Orquest removes administrative burden from managers, enabling data-driven decisions and consistent operations across locations. Its innovation has earned multiple industry recognitions, including the Retail Technology Innovation Award 2024 and the RetailTech Breakthrough Award 2025 for Overall Workforce Management Solution of the Year, reflecting its leadership in transforming retail workforce management globally. ## Orquest Pros & Cons **What users like:** - Users highlight the **ease of use** of Orquest, making operations simple and efficient in the restaurant industry. (2 reviews) - Users find that Orquest provides **significant time savings** , making operations simple and efficient, especially in restaurants. (2 reviews) - Users value the **professional customer support** of Orquest, appreciating timely assistance when needed. (1 reviews) - Users enjoy the **enhanced visibility and ease of use** provided by Orquest, streamlining operations effectively. (1 reviews) - Users find the **enhanced visibility** provided by Orquest invaluable for their Operations team and decision-making. (1 reviews) - Users find Orquest to be **simple and easy to use** , saving time and proving particularly useful in restaurants. (1 reviews) **What users dislike:** - Users find the **limited features** of Orquest restrict their ability to personalize reports and dashboards effectively. (2 reviews) - Users are frustrated by the **missing consolidated dashboard** , hindering their ability to access important information easily. (1 reviews) - Users feel that report generation requires **more personalization based on market needs** for better relevance and effectiveness. (1 reviews) - Users feel that **report customization is limited** , making it difficult to tailor outputs to specific market needs. (1 reviews) - Users feel the lack of a **consolidated dashboard** in Orquest limits their ability to efficiently utilize available features. (1 reviews) - Shift Management (1 reviews) ## Orquest Reviews ### 1. Orquest benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Orquest?** 1. Enhanced visibility for Operations team. 2. Improved area coverage insights. 3. Significant time savings. 4. Full HR compliance. 5. Range of available reports. 5. Ease of use. 6. Professional customer support. **What do you dislike about Orquest?** Number of features. Missing a consolidated dashboard. **What problems is Orquest solving and how is that benefiting you?** 1. The Operations Team now has full visibility into the programs generated by each restaurant, along with a clearer understanding of the training levels of restaurant employees. 2. Thanks to VLH positioning guides based on products sold per hour, we now have a more accurate view of hourly area coverage. 3. Scheduling time has been reduced by 70%–80%, from 8–12 hours previously with ESP to just 2–3 hours using Orquest. 4 Planning is now fully aligned with Romanian HR regulations and restrictions. ### 2. User-Friendly Environment and Excellent Mobile App **Rating:** 4.0/5.0 stars **Reviewed by:** Antonis H. | Learning & Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Orquest?** User-Friendly environment & mobile application **What do you dislike about Orquest?** We didn't find a perfect solution for the shift balance, so some employees ended up with all the night shifts while others got all the morning shifts. This led to a lot of manual adjustments. **What problems is Orquest solving and how is that benefiting you?** Save times but could save more if we solve the problem with the shift balance ### 3. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Orquest?** Its the system that makes the work simple and easy. Save time and specifically very useful in the restaurant. **What do you dislike about Orquest?** I can say that generating reports have to be more personalize base on market needs. **What problems is Orquest solving and how is that benefiting you?** It identifies the coverage of people base on the hourly needs of the restaurants. - [View Orquest pricing details and edition comparison](https://www.g2.com/products/orquest/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+12%3A58%3A49+-0500&secure%5Bsession_id%5D=607ccbf5-72f5-4f05-bb5b-bcb2249eff6b&secure%5Btoken%5D=1e63815b84d91b24b0c6a54fcd2fb56d99414c5a23551d5e84999d07e8200c2b&format=llm_user) ## Orquest Features **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing - Content Library **Management** - Schedule Creation Tools - Schedule Management - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Orquest Alternatives - [Quinyx](https://www.g2.com/products/quinyx/reviews) - 4.3/5.0 (497 reviews) - [When I Work](https://www.g2.com/products/when-i-work/reviews) - 4.4/5.0 (376 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,053 reviews)