What do you like best?
The multitude of features is great. It is more than just a time-entry system. The contacts functionality is intuitive and easy to update. From there, initiating conflicts checks is also easy. On the backend, the ability to see nearly real-time accounting data, like payments received, A/R balances, and distributions, is really helpful, though implementation of it took a little while.
What do you dislike?
The desktop version is a little clunky. As a Mac user, I must fire up MS Remote Desktop before I can get into the app (which I suspect is seamless on PCs). But the iPhone app makes up for that. It is extremely helpful to have the ability to enter time immediately through the iPhone app while onsite with clients. And, at least it can be used with Macs.
What business problems are you solving with the product? What benefits have you realized?
As our firm has doubled in a relatively short period of time, the need for a more comprehensive time-entry system that tied back to our accounting systems and provided visibility to all partners 24/7 was key. It was a bit of rocking rollout, but most partners, including me, now love it. And even those who had some issues had them, I suspect, because there was just so much functionality and a lot to learn.