# OptumCare Reviews **Vendor:** Optum **Category:** [Healthcare Service Providers](https://www.g2.com/categories/healthcare-service) **Average Rating:** 3.9/5.0 **Total Reviews:** 7 ## About OptumCare OptumCare and care services bring the full power of Optum to advance high-quality, physician-led ambulatory care across three areas: primary care, specialty care and post-acute care. We are also focused on bringing back the joy of medicine for physicians and clinicians, so they can focus on what matters most: caring for their patients. ## OptumCare Reviews ### 1. Care itself good customer support lacking **Rating:** 3.5/5.0 stars **Reviewed by:** Rachela T. | Stagehand, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about OptumCare?** The providers are great. I do like that they have been willing to help me and have been consistent in the quality of their care. They actually take time to look into how I'm doing and help with health management. They care at the in person facilities and it makes me feel really good. **What do you dislike about OptumCare?** Their call in customer care portal is lacking. I don't like that you have to call back a few times to get the "right" customer care person to help you. I also don't enjoy that some customer service providers have attitude right out the gate. That was so rude! I wasn't yelling or being condescending. I was asking for help and got hung up on like I didn't matter. Y'all need to get them some sensitivity training or something. **Recommendations to others considering OptumCare:** Great for if you want an in network doctor to help you. Not great if you require strong customer support. **What problems is OptumCare solving and how is that benefiting you?** I called to change my primary. The first girl assisted on the phone but didn't make a note that it was pending. The second girl was annoyed I even tried to call her and when I asked to speak to someone who could help me better She hung up the phone!!!! I wasn't until the third one that I was able to get the note and confirmation and able to make my appointment at 10am. It just sucks that I was treated like I was stupid for not knowing how this works. I needed help and that second girl was SO RUDE! I was speaking kind as I could and just asking to get some assistance and she treated me like I was wrong to have even had called. ### 2. PATIENT CARE **Rating:** 5.0/5.0 stars **Reviewed by:** carolina a. | Front desk, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about OptumCare?** THE TEAM I WORKED WITH IS HELPFUL AND ALWAYS FIND SOLUTIONS **What do you dislike about OptumCare?** I WAS WORKING FROM HOME SO OUR IN OFFCIE WAS NOT AN OPTION. IT WAS THE ONLY DOWN FALL. BESIDES THAT , ALL WAS GREAT ! **Recommendations to others considering OptumCare:** FOR HEALTHCARE SERVICES, THIS COMPANY IS THE BEST **What problems is OptumCare solving and how is that benefiting you?** I WORKED FOR OTPUM CARE AND I HAD NO ISSUE WITHT THE COMPANY . GREAT SERVICES AND TOOLS ARE PROVIDED FOR ALL PATIENTS. ### 3. Optum not the best **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **Describe the project or task OptumCare helped with:** Nothing. Any issue, project or task is so difficult with Optumcare because they outsource all of their workers overseas. This makes communicating very difficult. Only specific plans use on shore representatives, and that is if that company pays extra for that. **What do you like best about OptumCare?** NOTHING. There is nothing at all that I have come to find that I like with any optum product. Again support is very limited and anyone at any location has no clue as to what is going on and cannot advise anything to you when you are in need of help. **What do you dislike about OptumCare?** Everything. I dislike the lack of communication amongst products. I wouldn't say I like the lack of communication for providers to seek help or even attempt to troubleshoot. You are forced to obtain their products. One section of the company never knows how to send you to the appropriate team for specifics, as everyone that you can get through can never help you. Again, this is all contributed to the language barrier for this company employing all overseas workers. Some of the appropriate departments you need to speak with do not have a way to communicate with them directly. All of this contributes to not having a good relationship with OptumCare. If you want to be contracted with United Healthcare then you are forced to get several Optum products and you have to sign up for each one. **Recommendations to others considering OptumCare:** If you can avoid it then do but it is very difficult to avoid, especially if you want to be in network with United. **What problems is OptumCare solving and how is that benefiting you?** Currently, I am not solving any issues with them. I do not have any direct benefits that I can provide as a review for OptumCare because I find that, other companies operate better than them. However, if you want to be involved with United Healthcare, then you are forced to get several different products with OptumCare. ### 4. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna B. | Administrative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2021 **Describe the project or task OptumCare helped with:** Checking on benefits for UHC and UMR **What do you like best about OptumCare?** Ease of use, quality of information provided, the overall look of the tool is easy to interpret and navigate **What do you dislike about OptumCare?** It could be written in more laymans terms so that I can reference it to the patient and have them understand better. Sometimes it can be confusing all of the uses that optum care has, like credentialing etc, I have used the tool before they integrated it into one tool and sometimes it confuses the doctor **Recommendations to others considering OptumCare:** it is not something that there is an a lternative to so if you must verify benefits with uhc and umr and credential you have to use it **What problems is OptumCare solving and how is that benefiting you?** verify benefits, and managing the credentialing for multiples companies ### 5. Pleasant experience, great product! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **Describe the project or task OptumCare helped with:** OptumCare is a part of the benefits package for my company. Extremely easy to use and works well with the app. **What do you like best about OptumCare?** The simplicity of the service. Easy to navigate **What do you dislike about OptumCare?** The app is sometimes glitchy. It takes time to load. **What problems is OptumCare solving and how is that benefiting you?** Optumcare is easy to use platform for a variety of benefits regarding healthcare. Particularly the HSA ### 6. VERY GOOD TOOL FOR MEDICAL EXPENSES **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **Describe the project or task OptumCare helped with:** OPTUMCCARE HELPS ME WITH MY MEDICAL EXPENSES **What do you like best about OptumCare?** TAX FREE, AUTOMATIC DEPOSIT INTO CARD. VERY CONVIENENT **What do you dislike about OptumCare?** SOMETIME PAYMENTS TAKE TIME TO POST TO ACCOUNT **Recommendations to others considering OptumCare:** WORTH HAVING IN FOR MEDICAL SITUATIONS. **What problems is OptumCare solving and how is that benefiting you?** MEDICAL EXPENSES ### 7. My experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2018 **Describe the project or task OptumCare helped with:** Easy to use, easy to learn. Beneficial in hiring for Government **What do you like best about OptumCare?** User friendly, easy to navigate through and efficient **What do you dislike about OptumCare?** Layout, needs to be refreshed colors are boring ## OptumCare Discussions - [What is a care coordination platform?](https://www.g2.com/discussions/what-is-a-care-coordination-platform) - [What are Optum products?](https://www.g2.com/discussions/what-are-optum-products) - [What EHR does Optum use?](https://www.g2.com/discussions/what-ehr-does-optum-use) - [What is Optum known for?](https://www.g2.com/discussions/what-is-optum-known-for) - [View OptumCare pricing details and edition comparison](https://www.g2.com/products/optumcare/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+16%3A27%3A15+-0500&secure%5Bsession_id%5D=6dde974d-ee3b-4948-bfab-11201136d1cf&secure%5Btoken%5D=8b448ab235d785a0f699a264133bf83205108b03e0c9c1510e1090e77c1f5a7f&format=llm_user) ## OptumCare Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top OptumCare Alternatives - [Change Healthcare Physician Group Management Services](https://www.g2.com/products/change-healthcare-physician-group-management-services/reviews) - 3.4/5.0 (23 reviews) - [CVS Health](https://www.g2.com/products/cvs-health/reviews) - 4.0/5.0 (4 reviews) - [PricewaterhouseCoopers (PwC)](https://www.g2.com/products/pricewaterhousecoopers-pwc/reviews) - 4.2/5.0 (38 reviews)