---
title: OptumCare Reviews
meta_title: 'OptumCare Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OptumCare works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 7
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Health Services
  url: https://www.g2.com/categories/health-services
---


# OptumCare Reviews
**Vendor:** Optum  
**Category:** [Healthcare Service Providers](https://www.g2.com/categories/healthcare-service)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 7
## About OptumCare
OptumCare and care services bring the full power of Optum to advance high-quality, physician-led ambulatory care across three areas: primary care, specialty care and post-acute care. We are also focused on bringing back the joy of medicine for physicians and clinicians, so they can focus on what matters most: caring for their patients.




## OptumCare Reviews
  ### 1. Optum not the best

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2022

**Describe the project or task OptumCare helped with:**

Nothing. Any issue, project or task is so difficult with Optumcare because they outsource all of their workers overseas. This makes communicating very difficult. Only specific plans use on shore representatives, and that is if that company pays extra for that.

**What do you like best about OptumCare?**

NOTHING. There is nothing at all that I have come to find that I like with any optum product. Again support is very limited and anyone at any location has no clue as to what is going on and cannot advise anything to you when you are in need of help.

**What do you dislike about OptumCare?**

Everything. I dislike the lack of communication amongst products. I wouldn't say I like the lack of communication for providers to seek help or even attempt to troubleshoot. You are forced to obtain their products. One section of the company never knows how to send you to the appropriate team for specifics, as everyone that you can get through can never help you. Again, this is all contributed to the language barrier for this company employing all overseas workers. Some of the appropriate departments you need to speak with do not have a way to communicate with them directly. All of this contributes to not having a good relationship with OptumCare. If you want to be contracted with United Healthcare then you are forced to get several Optum products and you have to sign up for each one.

**Recommendations to others considering OptumCare:**

If you can avoid it then do but it is very difficult to avoid, especially if you want to be in network with United.

**What problems is OptumCare solving and how is that benefiting you?**

Currently, I am not solving any issues with them. I do not have any direct benefits that I can provide as a review for OptumCare because I find that, other companies operate better than them. However, if you want to be involved with United Healthcare, then you are forced to get several different products with OptumCare.


## OptumCare Discussions
  - [What is a care coordination platform?](https://www.g2.com/discussions/what-is-a-care-coordination-platform)
  - [What are Optum products?](https://www.g2.com/discussions/what-are-optum-products)
  - [What EHR does Optum use?](https://www.g2.com/discussions/what-ehr-does-optum-use)
  - [What is Optum known for?](https://www.g2.com/discussions/what-is-optum-known-for)

- [View OptumCare pricing details and edition comparison](https://www.g2.com/products/optumcare/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-14+02%3A11%3A12+-0500&secure%5Bsession_id%5D=9876080e-087a-4c52-8c37-91d1bd547f48&secure%5Btoken%5D=29e6acdaaff9924cc6b9608e47eea2b373805f0b3b6cf035056b3e8653e1a8aa&format=llm_user)

## OptumCare Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Support**
- Go Live Support
- Documentation
- Training 
- Metrics
- Admin Services

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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