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OpsLevel Reviews & Product Details

OpsLevel is an internal developer portal (IDP) that empowers engineering teams to self-serve the tools and information they need to quickly build and ship high-quality software. With OpsLevel, developers can self-serve key actions in the software lifecycle, platform teams can ensure best practices and standards are baked into everything from the start, and the entire engineering org gains the visibility they need across their services, repos, and integrations to move faster with confidence.

Seller

OpsLevel

Discussions

OpsLevel Community

Languages Supported

English

Product Description

OpsLevel is a SaaS microservice catalog that enables engineering teams to build more mature, reliable software and resolve incidents faster. With OpsLevel, say goodbye to messy, outdated spreadsheets and permanently resolve questions around service ownership thanks to our extensible, always up-to-date catalog.

Overview by

Megan Dorcey

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OpsLevel Media

For each service they own, teams can quickly see the details of their service's maturity level. Importantly, they can easily see which checks they need to pass in order to reach the next level.

Resolve incidents and answers questions faster: any engineer searching your catalog can inspect the overview page to get important details about a particular service: - where are the logs for this service stored? - what tier is this service? - where can I access on-call information for this...

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/4/2023

"Easy to use dashboard to link everything"

4/5

What do you like best about OpsLevel?

OpsLevel provides real-time insights into the health and performance of services, enabling teams to proactively identify and address issues before they escalate. It links all (most) of the tools we use to provide a single place to overview the health of our systems. Review collected by and hosted on G2.com.

What do you dislike about OpsLevel?

For teams new to the platform, there is a learning curve to understand its features and functionalities, which initially slowed down adoption. Continuous management and updates are required to ensure that OpsLevel remains effective and aligned with evolving operational needs gives it a feeling that the "job is never done" Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/1/2023

"Ease of use"

4/5

What do you like best about OpsLevel?

- User interface is intuitive and easy to navigate

- Features are well-integrated

- Documentation is comprehensive and helpful Review collected by and hosted on G2.com.

What do you dislike about OpsLevel?

Feature set is not as comprehensive as some other monitoring platforms. For example, OpsLevel does not offer some features that are available in other platforms, such as anomaly detection and root cause analysis Review collected by and hosted on G2.com.

What problems is OpsLevel solving and how is that benefiting you?

OpsLevel is a monitoring and observability platform that helps organizations understand the health and performance of their infrastructure. It solves a number of problems, including:

Visibility: OpsLevel provides organizations with a single pane of glass view of their infrastructure, making it easy to see what is happening and where problems are occurring.

Alerting: OpsLevel can be configured to send alerts when problems are detected, so that organizations can be notified quickly and take action to resolve the problem.

Troubleshooting: OpsLevel provides organizations with the tools they need to troubleshoot problems, including logs, metrics, and traces.

Incident management: OpsLevel can be integrated with incident management tools, so that organizations can track and manage incidents more effectively. Review collected by and hosted on G2.com.

Tabs M.

Mid-Market (51-1000 emp.)

7/28/2023

"Its been easy to use and monitor"

4/5

What do you like best about OpsLevel?

I like the different levels you have for each service / repo . It helps you know what youre missing and the standard your setting as a business Review collected by and hosted on G2.com.

What do you dislike about OpsLevel?

I dislike unnecessary alerts, wish we could make it more specific Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/7/2023

"A very good developer portal for our usecase"

4/5

What do you like best about OpsLevel?

Extensibility and many APIs to cover many information sources and types in order to add as many data points for the services as possible.

Starting using it primarily for service ownership, then added service tiers and checks in order to also focus on service quality.

Opslevel team taking feedback into consideration and improving the product. Review collected by and hosted on G2.com.

What do you dislike about OpsLevel?

Some features are still being worked on and don't offer the full support we'd want at this point - e.g. versioning support for documentation or other types of documentation (REST being the only type currently supported). Review collected by and hosted on G2.com.

Verified User in Events Services

Mid-Market (51-1000 emp.)

8/3/2023

"Change management and standardization made easy!"

4.5/5

What do you like best about OpsLevel?

I love the feature to notify other dependencies about breaking changes that are incoming so that they can respond appropriately. Review collected by and hosted on G2.com.

What do you dislike about OpsLevel?

I wish that rules allowed regex statements so that I could check for directories that are present and that check would be case insensitive. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/3/2023

"OpsLevel has helped us a lot with service operations"

4/5

What do you like best about OpsLevel?

The integration with services git repos so we can easily update details like documentation, dashboards, and alerts. Review collected by and hosted on G2.com.

What do you dislike about OpsLevel?

It usually takes a long time to sync changes in the opslevel yml file when it gets updated in the repo. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/4/2023

"Ops Level"

4.5/5

What do you like best about OpsLevel?

ops level is a great tool for us developers, it helps us clearly know who owns what and to see where things stand. It's helped us to clearly track our projects Review collected by and hosted on G2.com.

What do you dislike about OpsLevel?

nothing, i love ops level - it is such a fantastic tool Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

10/11/2022

"OpsLevel has great features and a great team with a good, not great UI"

4/5

What do you like best about OpsLevel?

- They keep track of our teams in one source of truth

- They keep of our services and collates their metadata in one place

- They provide an easy way to run automated checks ion our code Review collected by and hosted on G2.com.

What do you dislike about OpsLevel?

- Only tracks services, not libraries or things like CLIs, mobile apps etc

- UI is a little clunky for such a new product

- ETL exports don't seem to be top priority for them Review collected by and hosted on G2.com.

What problems is OpsLevel solving and how is that benefiting you?

We used to have services that were hurting the health of our systems - they would be failing on a double-digit percentage of requests, hurting the health of our engineers (firing multiple SEV incidents per day) or just annoying to work in (CI passed 1/5 times and engineers would just retry till it passed). OpsLevel has enabled us to drive improvements on the worst offenders. Review collected by and hosted on G2.com.

Response from Megan Dorcey of OpsLevel

edit

Thanks for that honest feedback! I took a screen grab and sent your feedback to our product team :-) - very helpful.

Verified User in Market Research

Mid-Market (51-1000 emp.)

10/13/2022

"A great product for any Engineering leader"

5/5

What do you like best about OpsLevel?

OpsLevel helps me quickly understand our Engineering landscape through the Service Catalog and also helps me easily track the overall "health" of my team's services. I can gain insights quickly at scale and then drive meaningful changes across our entire service landscape without adding painful overhead Review collected by and hosted on G2.com.

What do you dislike about OpsLevel?

No major dislikes; the product is evolving quickly and constantly adding useful new features; communication of those upcoming features/roadmap would be more helpful beyond account check-in calls Review collected by and hosted on G2.com.

Response from Megan Dorcey of OpsLevel

edit

Thanks for the feedback! Note taken on more communication when we launch new things - we'll work on that!

Steven P.

Vice President, Architecture and Cloud Services

Enterprise (> 1000 emp.)

10/13/2022

"Great service catalog and maturity tracker."

5/5

What do you like best about OpsLevel?

Great visibility into realtime state maturity as well as a service catalog. Review collected by and hosted on G2.com.

What do you dislike about OpsLevel?

Not enough guided checks. Very powerful, but my org does not have the time to invest in checks writing checks. Need more integrations. Review collected by and hosted on G2.com.