very good at keeping all team members on the same page and also working with the team members that do not do good with constant updates. Review collected by and hosted on G2.com.

Right now Nutshell is designed for chasing a customer for one sale, signing them up for a subscription, and only recurring payments. But what about all of the other businesses that have different products they not by week or month they sale but just when the customer needs that one product! Review collected by and hosted on G2.com.

I appreciate the ease of use of Nutshell. It's semi-intuitive even for someone like me, making it straightforward to organize and expedite messages to our customer base. The broadcast marketing feature is particularly useful, allowing easy use and the ability to scout large amounts of information and check engagement beyond my expectations. Setting up the software was also very easy, which was a nice surprise as we're just starting out with it. Review collected by and hosted on G2.com.

Nothing at the moment. Review collected by and hosted on G2.com.

I like that Nutshell helps keep our leads generated and maintains clear documentation of all our interactions. It has a click-to-call feature that logs all of our calls, allowing us to know what's happening in every call and track who's saying what. It also helps with sending emails to everyone and streamlines the whole process. I've learned it fairly quickly, and even though we're always learning, it continues to grow in its massive capabilities. Review collected by and hosted on G2.com.

Sometimes the call quality is not the greatest always. Sometimes does drop calls. I was having issues with it putting the transcripts of the calls into it. It was not using the AI transcripts for that, and I contacted support and they got that fixed right away today after contacting them. Review collected by and hosted on G2.com.

Having one place for all of our contact information for companies and a place to log activities for other coworkers to see. The broadcast and newsletter features have been very useful for us. Review collected by and hosted on G2.com.

Time consuming to log. I am looking into a different phone system which would link better. Review collected by and hosted on G2.com.

Super easy to search and manage contacts then segment and email that audience. I love that our sales team can leave notes and I can connect Claude to help me sort through those notes, look for patterns, and see where they may be stuck. Review collected by and hosted on G2.com.

There's been a big push towards AI, even though some basic features, like the ability to re-sort drip sequences, aren't available. Review collected by and hosted on G2.com.

I agree with this, as well as the upcoming development roadmap is encouraging Review collected by and hosted on G2.com.

I think my previous response has been improved upon. Review collected by and hosted on G2.com.

In the role of an Industry Analyst, my primary focus is the strategic evaluation of Tines' market positioning and its capacity to solve enterprise-level orchestration challenges. Rather than performing daily administrative tasks, I utilize the platform to benchmark its "Everything is an Agent" architecture against legacy SOAR competitors and assess its long-term ROI. My objective is to validate how effectively Tines reduces technical debt and accelerates time-to-value by replacing rigid, plugin-dependent systems with a flexible, vendor-agnostic automation framework. Review collected by and hosted on G2.com.

While Nutshell excels in usability, its primary drawbacks lie in reporting limitations and a lack of deep customization for specialized workflows. The platform can feel restrictive for power users who require granular data visualization or highly tailored dashboard layouts. Additionally, as your team grows, the cost of accessing advanced AI and automation features on higher-tier plans can become a significant investment compared to more entry-level CRM options Review collected by and hosted on G2.com.

From the beginning (five years ago) I have found Nutshell to be easy to use and surprisingly intuitive. This from a previous user of a rather large and grandiose Silicon Valley software product with the same initialism as San Francisco. Nutshell manges the feat of doing what you expect it to do, most of the time. What's more, NS designers are constantly expanding the functionality of NS, adding powerful utilities (e.g. AI-generated email campaigns) without overly complicating things or hitting you up for money each time they add a new feature. Onboarding from zero takes about three weeks, then you and your small company are Off To The Races, doing marketing and customer relationship things you thought only Big Companies with IT departments could do! Review collected by and hosted on G2.com.

A few years ago the email security updates (DNS servers, more acronyms, IT dept stuff) required website changes I could not fathom, no matter how hard I tried. I could have called for support, opened a Tech Support ticket, but I elected to just stop doing email campaigns. Now, in my new company, with a new AI-generated website, email broadcasts are once again a breeze. Review collected by and hosted on G2.com.

We've used a couple of better known CRM's--including Salesforce--and while each has their benefits we found oftentimes we didn't need all of the power [and added expense] that came those tools. It's a straightforward CRM that meets the needs of our SMB effectively and offers flexibility as we grow and evolve. It mirrors and compliments the WebFX marketing tools as well. Review collected by and hosted on G2.com.

So far, so good: some concerns about functionality with existing systems and email security, but the support has been responsive and excellent. Review collected by and hosted on G2.com.

I find Nutshell very simple and easy to use, which means not too much investment in training is needed. The pipeline view is my favorite feature because it makes my day-to-day work easier, especially in marketing and data management. It helps me track the leads I generate through my marketing efforts, and it aids in prioritizing them better while giving clearer insight into the sales process. Setting up Nutshell was easy and straightforward, and importing data from Excel was a breeze. Review collected by and hosted on G2.com.

I guess the customization options are a little tighter. Also, the mobile experience can be a little better. If I could customize the pipeline more flexibly by adding condition stages or setting rules for moving deals like automatic rules for follow-ups and reminders, it would be great. On the mobile side, I feel it could be faster and more intuitive. Review collected by and hosted on G2.com.