I like how simple and easy it is to use Nutshell. The learning curve is not steep, so it's easy for new employees to learn. Review collected by and hosted on G2.com.

Sometimes it's a little too basic. It works for our needs, because our sales cycles aren't terribly involved, but sometimes the functions with email templates and automate responses are limited. One thing that stood out to me was that it only lets you do so many "goals" in each sales cycle stage in the lead. For example, our goal for multiple stages might be to get an email response, or for the customer to acknowledge something. It only lets us have that option once per stage in the lead. Review collected by and hosted on G2.com.

Nutshell makes it incredibly easy to turn a messy sales process into something clean, trackable, and repeatable. I use it to manage our Caribshopper B2B sales outreach, where we handle hundreds of wholesale leads across multiple states. The customization options are powerful — I built a complete pipeline with clear stages, tasks, and automation triggers in just a few hours. My team can log in, see exactly what to do next, and move leads forward confidently. Review collected by and hosted on G2.com.

The integrations aren’t as straight forward as I thought they would be. I do love the dialers they have for instance but it’s difficult to customize them the way I would like. This is however understandable. Review collected by and hosted on G2.com.

Just learning it, but support has been amazing. Review collected by and hosted on G2.com.

I don't like that scheduling set up in the Pro rquires an upgraded account to customize. Review collected by and hosted on G2.com.

I appreciate Nutshell for its simplicity and functionality, which fits my needs perfectly as a CRM for my startup. The setup process was smooth and enjoyable, fulfilling my expectations under the eighty-twenty rule in terms of balance between development maturity and cost. I love how Nutshell provides great reminders and a singular source of truth, helping me organize and keep track of business operations without being overwhelmed. The revenue forecasting feature is also a fantastic tool, helping me plan and project future revenues effectively. I find it to be a good value considering the price compared to larger providers. The functionality to help communicate with people more efficiently and to plan out my business is highly beneficial. I also like how it meets essential needs without requiring additional CRM software, making my CRM process straightforward and integrated. Review collected by and hosted on G2.com.

There are some silly issues with the differentiation between tasks and people, which needs improvement. Additionally, there could be more automations built in, to reduce the need to redo some work, which could enhance efficiency. These are not major automations but small improvements would be beneficial, especially when entering a new project. Review collected by and hosted on G2.com.

I find Nutshell to be quite user-friendly, making it straightforward to manage various aspects of my sales work. I particularly appreciate how easily I picked it up during my initial training, which speaks to its intuitive design. The platform simplifies tracking my sales pipeline, which is crucial for managing my clients and prospects. The visual representation of the sales pipeline, whether as a chart or a list, is very beneficial as it clearly outlines each stage. It assists me in keeping track of where I am with different prospects, and I can swiftly follow up by accessing the last interaction I've had with them. This feature empowers me to maintain a seamless follow-up process with customers, ensuring continuity and efficiency. Overall, my experience with Nutshell has been positive and straightforward, making it a valuable tool in my daily sales tasks. Review collected by and hosted on G2.com.

I wish Nutshell offered more automation capabilities. The current level of automation seems limited, which means there are repetitive tasks that still need to be manually handled. Additionally, there is a desire for more seamless integration, especially with tools like Podium and other lead capture sources. Right now, the marketing team has to manually convert and assign leads, which could be automated for better efficiency. Improved backend API integrations using AI would greatly enhance the convenience and efficiency of our workflow. Review collected by and hosted on G2.com.

I like that Nutshell is simple and relatively easy to navigate. I also value pipeline automations, which are quite useful for my work. Review collected by and hosted on G2.com.

It doesn't integrate with anything, and there are some comms limitations (i.e. can't cc people on emails, can't personalize on large scale emails) Review collected by and hosted on G2.com.

We've been using Nutshell for over 4 years for our business and it's been instrumental for keeping our client list up to date and managing our leads. They have a roadmap that consistently improves their system and features Review collected by and hosted on G2.com.

Some of the roadmap/AI features are not very helpful for our industry. We would like if Nutshell had a scheduling feature for projects/travel. Review collected by and hosted on G2.com.

It has been a great help in keeping our marketing campaigns organized when we were doing mailing. Review collected by and hosted on G2.com.

There are a couple of processes that we had to develop work arounds for because they weren't easily accessible otherwise. Review collected by and hosted on G2.com.

Great Staff and Support. Ease of use was simple. Great way to help see things flow. Review collected by and hosted on G2.com.

Lead automation is there but mostly its lacking depending on what you need. Logging activities is still manual. Can be easy to forget.w Review collected by and hosted on G2.com.

There is not much I can say I liked due to the complications with the system Review collected by and hosted on G2.com.

The inability for automations in regards to outside platforms was nonexistent. Pipelines would not be automated to website form submissions and therefore every client who came into the platform had to manually have an email drip sequence added to their contact. There was major inconsistencies between what was on the lead page versus the persons page. You had to jump between the two to make sure emails were sent and read. It was very clunky and inconsistent and messy. The email templates were superbasic and did not have a true professional look. Review collected by and hosted on G2.com.