What do you like best?
Customer support is phenomenal. I also admire how quickly this service makes progress.
What do you dislike?
No Matomo Analytics integration. I'm talking about events. I use Google Analytics too and this one is supported, but Matomo gives me different data, so I use both. Event integration with Matomo is almost the same as integration with GA, so I hope it will be implemented one day.
Recommendations to others considering the product
If you are considering any call back service you should definitely have a closer look at Novocall. I'm not the one who uses Novocall as a consultant, but I have been told by my colleagues many times that this was a smart choice.
What business problems are you solving with the product? What benefits have you realized?
I have not been thinking about a call back service until one day I realized that this is my preferable way of contact with companies that offer this kind of widget. And the reason is not money saving (as a client) but time saving. I really hate waiting on the phone for a consultant so much. I do! So when I installed Novocall on our website I instantly realized that there are more people like me.