NinjaOne is the best RMM I've used in my career it's easy to deploy and you can automate so much that you can focus on improving customer service rather than wasting time on admin tasks. The RMM is very reliable, Cloud Backups are game changing, we like the offerings so much we are always looking for ways to get more of our services under the NinjaOne umbrella as it just works.

It's also integrated with our SentinelOne security platform seamlessly and gives us information that's consolidated onto one nice summary on the device page. Review collected by and hosted on G2.com.

While NinjaOne RMM excels in many areas, its built-in ticketing system is one area where there’s still room for improvement. The dashboards feel somewhat limited and the report templates are fairly basic, but overall it still works for our needs. Review collected by and hosted on G2.com.

NinjaOne offers a clean, intuitive interface that makes remote monitoring and management straightforward. The platform is fast, responsive, and doesn’t feel bloated, which is a refreshing change compared to some legacy RMM tools. I particularly appreciate the seamless integration of patch management, scripting, and endpoint visibility—all in one place. Review collected by and hosted on G2.com.

Currently we are not experiencing any difficulties with NinjaOne Review collected by and hosted on G2.com.

All in one platform.

taking over pc's in a jiffy, helping & supporting clients like kaboom

running scripts or tasks in the background

ticketing integrated, for those needed invoicing as well

great ui to work in and easy accessible from the web

patchmanagement ai helps with deploying updates and gives warning about possible issues with updates.

al of this in great package with sensable pricing

deploying and onboarding clients is very easy, as well as the intgrated mdm options Review collected by and hosted on G2.com.

so far we only have 2 minor things : improvements on auto-refresh for ticketing.

the integrated client should have a desktop icon for support-request Review collected by and hosted on G2.com.

The overview of the computers with all parameters such as updates, device changes like LAN connection or load. I also find the patch management function and the clear display of the states of the entire structure good. It is a very good complete package that makes many things easier and is so unique on the market. We have already looked for alternatives but have come to the conclusion that we are best served with Ninja both in terms of scope and features. Review collected by and hosted on G2.com.

So far, no point found, and if something was unclear or not understood, we were always helped quite quickly. Review collected by and hosted on G2.com.

We have been working with NinjaOne RMM for some time now and are still very satisfied. The introduction was straightforward, and in daily use, the platform has proven to be reliable and easy to use. Especially in the stressful IT everyday life, it is helpful that many tasks can be completed centrally and without much effort.

We find particularly positive:

- the clear dashboard and easy management of all endpoints,

- the reliable remote maintenance with stable connections,

- the automation through scripts and patch management, which saves us a lot of time,

- the fast and competent support, which has always helped us well with questions so far,

- the continuous development of the platform. The new CrowdStrike integration is a good example for us of how NinjaOne responds to current requirements and sensibly integrates security solutions into the existing environment.

For us, NinjaOne has become an integral part of our IT operations and is hardly imaginable without in our daily work. We particularly like that new functions and integrations are regularly added, which offer real added value and not just sound good on paper. Overall, we can recommend NinjaOne with a clear conscience. Review collected by and hosted on G2.com.

From our perspective, there is potential for improvement in transparency within the partner area. Especially regarding pricing issues, a clear price list for partners would be helpful to calculate offers more quickly and easily.

Additionally, it is occasionally somewhat difficult to directly reach the appropriate contact person for a specific concern. A clearer assignment or faster forwarding would further improve the support process. Review collected by and hosted on G2.com.

As a solo MSP, I like having RMM, PSA, patch management, and backup all in one platform instead of juggling separate tools. The interface is clean and easy to navigate, which matters when I'm jumping between clients all day.

Support has been solid every time I've needed them, and onboarding felt like a system that's been refined over time rather than something thrown together.

The AI features are genuinely useful too, especially for getting a quick read on how trustworthy an OS update or patch is before rolling it out.

It also integrates well with Huntress for MDR/EDR, so my endpoint management and security tools feel connected rather than separate.

For a one person shop supporting healthcare and legal clients with compliance needs, all of that adds up to a lot less friction. Review collected by and hosted on G2.com.

Honestly, not a lot comes to mind, the platform has been solid. If I had to pick something, it would be the minimum monthly spend.

As a smaller MSP still growing my client base, that's something I have to plan around.

That said, the per endpoint pricing itself is a great value for everything included, so it balances out. Review collected by and hosted on G2.com.

NinjaOne has fundamentally transformed how we manage our IT infrastructure. The single best thing is its truly unified platform. Before NinjaOne, we were juggling multiple tools for patching, remote access, and monitoring. Now, it's all under one clean, intuitive dashboard. The automation capabilities are a massive time-saver; we've automated routine maintenance and patch deployment across all our devices, which has freed up our IT team to focus on strategic projects instead of constant firefighting. The remote access is fast and reliable, allowing us to support our users instantly, no matter where they are. On top of the excellent platform, their customer support is top-notch; they are responsive, knowledgeable, and genuinely helpful whenever we have a question. As our organization grows, NinjaOne's scalability gives us complete confidence that our IT management can keep pace. Review collected by and hosted on G2.com.

Honestly, it's difficult to find significant faults with the platform itself. From an integration perspective, while the existing integrations are good, we are eagerly looking forward to a future Jira extension, as this would be a huge boost to our workflow. Additionally, a deeper integration with SentinelOne would be incredibly valuable. Specifically, the ability to more seamlessly patch vulnerabilities flagged by SentinelOne and have the vulnerability list automatically update post-patching would make the combination of these two tools even more powerful. Review collected by and hosted on G2.com.

The fact that it integrates so many functions into one interface. The abilities that I have to connect and run everything through NinjaOne make my life exponentially easier. I can look in one spot to see how all of my client machines are doing and then control them from there. It's also nice that it is branded to my company so it feels personal. The team at NinjaOne are fast to respond and they take feedback well. I see a lot of other disparate tools out there, but this is my one stop shop and I find it punches way harder than its cost. Review collected by and hosted on G2.com.

It is secure so I find it's very occasional prompts for MFA annoying, however I completely understand the necessity. Review collected by and hosted on G2.com.

NinjaOne does an excellent job at pulling everything "IT" under one roof. Their UX design allows for easy management of devices and to find what you need quickly. Their ticketing system is great for companies looking to upgrade their ticketing solutions, and grow overall. The onboarding process was very smooth as well, they have excellent customer service, and they were happy to work with our non-profit pricing as well. Review collected by and hosted on G2.com.

NinjaOne is a hard product to dislike. I often find myself wondering what else you could even add to NinjaOne, but they consistently do an excellent job identifying areas to improve and rolling out meaningful enhancements. That said, I’d add that their ticketing is still growing and feels like it’s continuing to mature. Review collected by and hosted on G2.com.

What we like most about NinjaOne is how easy it makes managing endpoints and supporting users. Having everything in one place gives our team better visibility into devices, allows us to quickly troubleshoot issues, deploy updates, install agents and tools on devices, run scripts, run command lines and keep systems running smoothly.

The automation and scripting capabilities have been a big win for us. Being able to push solutions, perform maintenance tasks, and handle repetitive work without needing to touch every device saves our team a lot of time.

We also appreciate how user-friendly the platform is. Our technicians can easily find what they need, and it makes day-to-day support much more efficient. NinjaOne has helped us be more proactive instead of just reacting when something breaks.

NinjaOne helps us solve the challenge of managing multiple endpoints efficiently. It gives our team visibility into devices, simplifies patch management, allows us to automate tasks through scripting, and makes remote support much faster. Instead of spending time manually handling routine maintenance, we can proactively manage our environment and quickly respond to issues when they come up. Review collected by and hosted on G2.com.

Honestly, we don't have any major dislikes with NinjaOne. It has been reliable, easy to use, and does exactly what we need it to do. There are always small improvements that could make any platform even better, but nothing that has impacted our experience. Overall, we’ve been very happy with NinjaOne and the value it brings to our team. Review collected by and hosted on G2.com.