--- title: NinjaOne Reviews meta\_title: 'NinjaOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 5025 reviews by the users' company size, role or industry to find out how NinjaOne works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 5025 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Endpoint Protection url: https://www.g2.com/categories/endpoint-protection --- ### NinjaOne Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. [(1373 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509289&qs=pros-and-cons#reviews) Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. [(909 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511887&qs=pros-and-cons#reviews) Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. [(867 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1508825&qs=pros-and-cons#reviews) Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. [(852 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509192&qs=pros-and-cons#reviews) Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. [(733 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509831&qs=pros-and-cons#reviews) Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. [(792 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510058&qs=pros-and-cons#reviews) Users find the **search function lacking** , and the interface can confuse end users with unclear icons. [(424 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510849&qs=pros-and-cons#reviews) Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. [(396 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511976&qs=pros-and-cons#reviews) Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. [(362 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509345&qs=pros-and-cons#reviews) Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. [(306 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509475&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NinjaOne ##### 1. Ease of Use Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. [ See 1373 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509289&qs=pros-and-cons#reviews) See Related User Reviews HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you like about NinjaOne? NinjaOne has quickly become a standout choice in the RMM (Remote Monitoring and Management) space, particularly for organizations seeking a solution t PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t ##### 2. Automation Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. [ See 909 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511887&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you like about NinjaOne? Continuous updates have added new features, the AI analysis of patches has made patch management easier. PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t ##### 3. Remote Access Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. [ See 867 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1508825&qs=pros-and-cons#reviews) See Related User Reviews PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t EB Elliot B. Enterprise (\> 1000 emp.) 5.0/5 "Modern and User Friendly Asset Management" What do you like about NinjaOne? When compared to othe roptions, Ninja has been a much easier and understanable system to use. The core requirments just work, reliably, and constantly ##### 4. Features Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. [ See 852 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509192&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you like about NinjaOne? Continuous updates have added new features, the AI analysis of patches has made patch management easier. EB Elliot B. Enterprise (\> 1000 emp.) 5.0/5 "Modern and User Friendly Asset Management" What do you like about NinjaOne? When compared to othe roptions, Ninja has been a much easier and understanable system to use. The core requirments just work, reliably, and constantly ##### 5. Customer Support Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. [ See 733 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509831&qs=pros-and-cons#reviews) See Related User Reviews HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you like about NinjaOne? NinjaOne has quickly become a standout choice in the RMM (Remote Monitoring and Management) space, particularly for organizations seeking a solution t ME Marlon E. Mid-Market (51-1000 emp.) 5.0/5 "Easy-to-Use All-in-One Endpoint Management with Always-Available Support" What do you like about NinjaOne? Ease of use, simple all in one solution to manage our end points, support is always available ### 5 Cons or Disadvantages of NinjaOne ##### 1. Missing Features Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. [ See 792 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510058&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 2. Improvement Needed Users find the **search function lacking** , and the interface can confuse end users with unclear icons. [ See 424 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510849&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 3. Limited Features Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. [ See 396 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511976&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you dislike about NinjaOne? Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain inte ##### 4. Needs Improvement Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. [ See 362 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509345&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 5. Feature Issues Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. [ See 306 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509475&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you dislike about NinjaOne? Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain inte ![Leendert d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leendert d.") LD Leendert d. Generel Manager Small-Business (50 or fewer emp.) 7/28/2026 "Centralized Device Management with Smooth Microsoft Integration" 5/5 What do you like best about NinjaOne? Device management is centralised and makes it easy to separate locations, with specific policies that can be implemented based on each location. I also love the script integration for automating device deployment, as well as how smoothly it integrates with Microsoft. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? I don’t really have any downsides to using NinjaOne. The only thing I would mention is the Bitdefender integration—specifically, clearing notifications so the device shows as green. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne has helped us centralise endpoint management, monitoring, patching, and remote support in a single platform. Before implementing NinjaOne, our technicians had to jump between multiple tools to manage client environments, which increased response times and added unnecessary operational overhead. Since moving to NinjaOne, we have clearer visibility across all managed devices, faster detection of issues, and better automation for routine maintenance. Capabilities like proactive monitoring, patch management, remote access, and scripting have significantly reduced manual effort and freed our team to focus on higher-value work. The biggest benefit has been improved technician efficiency and stronger service delivery for our clients. We can respond to issues more quickly, maintain higher device compliance, and resolve problems proactively before they affect end users. Overall, this has improved client satisfaction and made our service operation more scalable as our MSP continues to grow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Julia F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia F.") JF Julia F. Director of Operations Small-Business (50 or fewer emp.) 7/28/2026 "Intuitive, Dependable RMM with Powerful Automation and Device Visibility" 5/5 What do you like best about NinjaOne? What I like most about NinjaOne is how intuitive and dependable the platform is. It combines remote monitoring and management, patch management, endpoint management, MDM, and automation in one interface, which makes it straightforward for our technicians to work efficiently. The automation features, along with the clear visibility it provides into our managed devices, have helped us cut down on manual effort while improving response times and overall service quality. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? I honestly haven’t experienced any shortcomings or dislikes with NinjaOne in our day-to-day use. It has been a highly relied-upon and frequently used resource for us here at Provident Technology. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne has helped us consolidate several IT management tasks into a single platform, including remote monitoring and management, patch management, endpoint management, automation, and mobile device management. As a result, we no longer have to jump between different tools as often, which has streamlined our workflows and improved technician efficiency. The biggest benefit has been being able to proactively identify and resolve issues before they affect our clients. Overall, NinjaOne has helped us deliver faster response times, more consistent service, and a better experience for our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Thomas D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas D.") TD Thomas D. Cyber Security Analyst Mid-Market (51-1000 emp.) 7/28/2026 "NinjaOne: Intuitive UI, Solid Integrations, and Flawless Performance at Scale" 5/5 What do you like best about NinjaOne? NinjaOne has a lot of strong capabilities that work well for almost any client. The UI is very easy to understand, and while it does include an ELI5 view, in my opinion that actually strengthens the platform by helping it stay simple and approachable. The overall integrations available out of the box are also very solid, and the main limitations really come down to your own imagination. Anything that isn’t supported out of the box can usually be defined with the right API keys and some setup. Platform performance has been flawless for us; even with over 8,000 entries and a lot of custom field data, it still loads with ease. Pricing per product and per agent feels fair, with suitable plans in place for scalability (just talk to the team). Whenever we’ve needed support from the Ninja team, they’ve been happy to help, even when we’ve designed ourselves into more complex issues. As for onboarding, it isn’t a service we’ve taken on, but we know it’s available if we need it to assist with our client deployments. The AI setup in the platform is still upcoming, and it’s getting stronger over time. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? A couple of the features are a bit lacking, but providing feedback to our Ninja AM helps us better shape the product for the future. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Ninja’s main uses for us start with control and patching. It helps ensure our managed estates stay compliant with CE+, and that our techs have access to the devices they need through Ninja Remote. We’re also adding additional functionality around WYSIWYG (what you see is what you get) custom fields, including enriched HTML, which we’re using for reporting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CS Chris S. IT Consultant Mid-Market (51-1000 emp.) 7/28/2026 "Exceptional Solution with Great Service" 5/5 What do you like best about NinjaOne? I find NinjaOne to be a very good product. The excellent solution it provides and the great customer service are standout features for me. I like how we use NinjaOne for device inventory and management, and it effectively solves our asset management issues and connections to customer networks. I appreciate the way NinjaOne shows the health of all devices, allowing me to see when things are down and what is really wrong, which makes my day simpler. Everything works well, and I love how NinjaOne is constantly looking to improve things. The initial setup was easy with the professional services from Ninja, and overall, I would rate my experience with NinjaOne as a 10 out of 10 for recommending to a friend or colleague. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? I wish there were better integrations with Connectwise. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? I use NinjaOne for device inventory and management, solving asset management issues and connecting to customer networks. It shows device health, helping me see when things are down and what is really wrong, which makes my day simpler. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alejandro C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro C.") AC Alejandro C. Vicepresidente Small-Business (50 or fewer emp.) 1/28/2026 "All-in-one platform, easy to use and very efficient for managing the technology park" 5/5 What do you like best about NinjaOne? NinjaOne stands out particularly for its ease of use, combined with a very broad functional scope, making it a highly efficient platform for comprehensive management of the technology infrastructure. The solution brings together key capabilities such as remote management, monitoring, patching, backups, and ticketing in a single panel. This significantly reduces tool dispersion and simplifies daily operations. This "all-in-one" approach allows for centralized system management, with a direct impact on time savings and improved productivity of the technical team. Additionally, NinjaOne offers strong integrations with third-party solutions, such as SentinelOne or CrowdStrike, which facilitates its fit within more advanced security architectures and existing environments, without the need to replace critical components. Finally, the customization layer and the ability to enrich both the panel and operations are especially important, as they allow the platform to be adapted to daily needs. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? As a point of improvement, multi-tenant management and the permissions model could evolve towards a more granular and flexible approach. In certain scenarios, maintaining adequate segmentation between tenants or clients can be complex, especially when different levels of access or operational responsibilities are required. Likewise, although the integration with EDR solutions like SentinelOne is correct, it would be desirable to have greater direct operation capability from the central NinjaOne panel, avoiding the need to switch between consoles for certain advanced actions on the EDR. This would further reinforce the unified platform philosophy and improve operational efficiency in managed security environments. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne allows me to manage the entire technological infrastructure in a centralized and simple way, integrating key functions such as monitoring, remote access, patching, backups, and ticketing into a single platform, which significantly reduces operational load and the time spent on repetitive tasks. In my use case, this translates into greater visibility and control of the systems, a faster response to incidents, and the ability to scale the management of multiple environments without proportionally increasing the team's effort, while also maintaining integration with advanced security solutions like SentinelOne or CrowdStrike without compromising a mature security approach. Review collected by and hosted on G2.com. Show More 7/28/2026 Current UserValidated ReviewerSource: OrganicAI Translated ![Víctor R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Víctor R.") VR Víctor R. Responsable Departamento IT Mid-Market (51-1000 emp.) 2/18/2025 "It is a fundamental tool in the management and automation of our IT infrastructure." 5/5 What do you like best about NinjaOne? The most useful aspect is its ability for automation and real-time monitoring, which allows us to manage devices remotely, implement security patches, and execute scripts with ease. Additionally, its integration with other tools and its intuitive interface make management much more efficient. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Although it is a powerful platform, some advanced features may require additional configurations or may not be as customized for certain specific environments. Additionally, the cost can be a factor to consider for smaller companies. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? What problems are there in NinjaOne? Although NinjaOne is a robust platform, some aspects can be improved, such as the lack of more advanced options in patch management or the customization of certain reports. Also, sometimes the documentation is not detailed enough for more complex configurations. Despite these limitations, NinjaOne remains a valuable tool, as its ease of use and focus on automation compensate for these shortcomings. Additionally, their support team is responsive, allowing for quick problem resolution and IT management optimization without major disruptions. Review collected by and hosted on G2.com. Show More 7/28/2026 Current UserValidated ReviewerSource: OrganicAI Translated ![Sean G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean G.") SG Sean G. CTO Small-Business (50 or fewer emp.) 7/27/2026 "A True Single Pane of Glass for Endpoint Management" 5/5 What do you like best about NinjaOne? It’s a single pane of glass for all of my endpoints (including mobile, back up, etc.). Being able to use one management tool across all devices and information—like ticketing, devices, backups, documentation, and overall management—takes a huge strain and frustration off my back. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Some features that other RMMs have are missing here. For example, I’d like to be able to chat with a user at their computer as a technician without having to remote into the machine, and I’d also like the option to set endpoints to back up more than once per day. I also wish I could integrate Blackpoint SOC directly into NinjaOne, and remediate my SentinelOne alerts directly from NinjaOne. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? It simplifies the UX/UI and helps me solve customer issues more easily and faster. The automations I’m able to build in or add to my backend are also a huge help for resolving issues quickly. It keeps my customers happier and my technicians free to handle other problems, because of the speed at which NinjaOne allows us to address issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SE Shane E. CTIO Small-Business (50 or fewer emp.) 7/27/2026 "Reliable, Easy-to-Manage Platform with a Fast API and Responsive Support" 5/5 What do you like best about NinjaOne? It is reliable and consistently gets better. I've been a partner for nearly a decade, and have seen several iterations of the product. The team at Ninja is continually investing and evolving the platform. It's easy to navigate, easy to manage, and continues to add features that are useful on a daily basis. The API is also incredibly useful and fast, ensuring automations are able to be run in a timely manner and very successfully. The support team is fast to respond if an issue does arise (though I don't remember the last time I even needed them with how stable the platform is). I can't imagine running an MSP without Ninja on every device. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? I honestly can't think of anything that bothers me with the platform. Our pricing is solid, and the releases are coming out hot and fast. I couldn't be happier with the solution. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? It manages all of our clients endpoints in one simplified platform. We use to to push OS updates, remotely support clients, run scripts, and every other task that you would expect out of an RMM. It just does it, which makes my life so much easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MB Marcus B. Systems Administrator Small-Business (50 or fewer emp.) 7/27/2026 "Easy to Use, Fast Innovation, and Excellent Support with Strong Integrations" 5/5 What do you like best about NinjaOne? Easy to use, excellent support structure, fast pace of innovation and product improvements. Close integrations with security and backup software, Apple Business Manager, InTune and more. Performance issues are very rare. Dashboard is responsive and quick compared to other products I've used. Bonus points for dark mode. If a site doesn't have it, I force it with an extension. 50 seat minimum is painful for some, but I understand why it is there. Other than that, pricing is flexible depending on purchase quantity. AI features are currently lacking but I'm sure they are furiously working on it to be competitive. Throwing AI at everything without proper security measures is a terrible idea anyway. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? 50 seat minimum has turned away some small companies I've recommended to try NinjaOne. I would like to see an integrated AI agent like Atera where it can help with using the platform and with troubleshooting machines. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Full machine management. Patching, Security, Backups, Remote Support. Using it for MDM management with ABM. Automated scripts Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kevin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin B.") KB Kevin B. Owner Small-Business (50 or fewer emp.) 7/27/2026 "NinjaOne + HaloPSA Integration Makes Ticketing Fast, Accurate, and Easy" 5/5 What do you like best about NinjaOne? Ninja one has helped our organization run tickets efficiently. Currently we have connected our HaloPSA instance to NinjaOne which creates tickets for us and alerts. The integration allows for a single button click in our PSA to open the Ninja window for the corresponding device and tie it to a ticket. The speed and accuracy is great for moving between tickets and billing quickly while you are on the machine that needs attention. The NinjaOne team was there everystep of the way to help us move from one support program to the only one we will need for a long time. The pricing model is great and very fairly marked for all the extras it provides us as an MSP. The interface is simple and not hard to train new employees. The AI is a feature that you must check out. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Very few dislikes. Many times something we dislike was just due to not understanding the flow to Ninja. At one point we were still using Apple Device Manager because we did not understand NinjaOne. It was a real problem for us. Once we took the time to reach out to support and walked through setting us MDM it is a great addition. There are very few things we do not have the ability to do that we had with our old model. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Ninja is creating tickets right in our PSA instead of us running through two different programs and having to fight with two different support ticketing systems. Ninja also does a great reporting job for us at the end of the month helping us bill properly for our services. Review collected by and hosted on G2.com. 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