# Halosight Reviews **Vendor:** Halosight **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 ## About Halosight Halosight is a technology company whose mission is to empower every Salesforce user to make better decisions using insights from support case histories. Our strategy is to build a scalable AI platform that powers role-specific augmented intelligence. ## Halosight Reviews ### 1. Halosight provided insight and is a great collaborator **Rating:** 5.0/5.0 stars **Reviewed by:** Katie C. | Senior Manager, Advanced Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Halosight?** Halosight provided a great deal of insight to our team and was very easy to work with. The speed of their NLP work greatly exceeded what we could do in house and they were a pleasure to work with. **What do you dislike about Halosight?** While we found some of the tools a bit tricky at first, Halosight was extremely helpful and quick to respond any time we had questions. **What problems is Halosight solving and how is that benefiting you?** Halosight helped us extract topics and features from millions of data records. This enabled us to compare groups, discover new characteristics of our population, and enhance the overall experience at our institution. ### 2. Brings Value to Your Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Halosight?** Halosight changed the way we see and use data. Not only did they deliver the product we were promised, they went above and beyond to help us invent new features for our Users, using our newly processed "Halosight" data at the center. They helped us eliminate almost 80 fields our users were interacting with to self-categorize the data. Now our users enter everything into one field, and Halosight slices and dices it for us using our dictionary of terms. They aren't just a partner who will offer you a product and implement it in a cookie-cutter way, they figure out what's best for your Org and your users - providing tailored and customized products and services. I'm very proud to have them as a partner and the investment in Halosight has been worth it. **What do you dislike about Halosight?** There isn't much to dislike. It is helpful to have experienced Admins on Staff to support the product and having someone who is experienced with data engineering/Einstein Analytics is also helpful, but if we did not have those, I believe that Halosight provides the support needed to maintain and enhance the product without it. **Recommendations to others considering Halosight:** Use their project management software during implementation. Heavily define your dictionary of terms - seek input from other departments/people within the organization. If you support the Salesforce mobile app, call that our during the initial phases of implementation. Let them tell you what they can do for you - they dreamed up ideas we didn't think were possible. **What problems is Halosight solving and how is that benefiting you?** No longer are we spending hours combing through text fields to understand sentiment and see what our Users are talking about - Halosight now processes that text for us and returns it to us in a digestible format, so we spend more time acting on that data, rather than reading it. ### 3. Halosight solution and team for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Halosight?** The solution has the right future vision and helps better understand your business, with a fantastic team driving it. **What do you dislike about Halosight?** Limited availability to share insightful information (available only through Salesforce) **What problems is Halosight solving and how is that benefiting you?** Built reports are good and what is even better is the insight derived from looking at all textual communication in aggregate. ## Halosight Discussions - [What is Halosight used for?](https://www.g2.com/discussions/what-is-halosight-used-for) - [View Halosight pricing details and edition comparison](https://www.g2.com/products/halosight/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A38%3A46+-0500&secure%5Bsession_id%5D=bcc3e432-c4c9-49c4-b4d7-680dbe1539e6&secure%5Btoken%5D=bf015f008812083c9770ed1484dc0fa5bf79630cd6185e74d7abca4ee9828e40&format=llm_user) ## Halosight Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization ## Top Halosight Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,177 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,995 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews)