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MSP360 Backup Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in MSP360 Backup, highlighting its simplicity and powerful management console. (46 mentions)
Users value the reliable cross-platform support of MSP360 Backup, making it ideal for diverse operating systems. (33 mentions)
Users value the fast and effective customer support of MSP360 Backup, enhancing their overall experience and satisfaction. (19 mentions)
Users commend the ease of use and effective support of MSP360 Backup, enhancing their overall experience and management. (19 mentions)
Users find MSP360 Backup to be affordable and appreciate the quick setup and easy configuration process. (17 mentions)
Users experience poor customer support, often requiring extensive ticket submissions for assistance with MSP360 Backup's updates and configurations. (10 mentions)
Users encounter backup issues occasionally, including incomplete backups and errors, requiring support intervention for resolution. (9 mentions)
Users find the poor interface design of MSP360 Backup frustrating, particularly the unintuitive web navigation and login issues. (9 mentions)
Users face a significant lack of backup options with MSP360, hindering effective data recovery and business continuity. (8 mentions)
Users find the learning difficulty in MSP360 Backup challenging due to unfamiliar terminology and navigation issues. (8 mentions)
Users find the terminology and error codes unclear, complicating configuration and issue resolution despite good technical support. (6 mentions)

Top Pros or Advantages of MSP360 Backup

1. Ease of Use
Users value the ease of use in MSP360 Backup, highlighting its simplicity and powerful management console.
See 46 mentions

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BK

Brian K.

Small-Business (50 or fewer emp.)

5.0/5

"Backup simple and reliable"

What do you like about MSP360 Backup?

The management console is easy to use and very powerful. It is great it can remotely apply settings.

SW

Shane W.

Small-Business (50 or fewer emp.)

5.0/5

"Best backup solution available!"

What do you like about MSP360 Backup?

The software is extremely versatile and gives us a branded solution for our customers. We looked at 5 solutions and this one was perfect for us!

2. Backup Solutions
Users value the reliable cross-platform support of MSP360 Backup, making it ideal for diverse operating systems.
See 33 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Fantastic backup solution.... especially for Linux based operating systems!"

What do you like about MSP360 Backup?

MSP360 works great accross all types of operating systems, in particular Linux based systems which is rare in the industry! This is a must have for us

GH

George H.

Small-Business (50 or fewer emp.)

3.5/5

"We use it on a daily basis but not for mission critical"

What do you like about MSP360 Backup?

What we enjoy about MSP360 is that everything is self-serve. Does not require you to wait for sales and speeds up the process in setting up and confi

3. Customer Support
Users value the fast and effective customer support of MSP360 Backup, enhancing their overall experience and satisfaction.
See 19 mentions

See Related User Reviews

EF

Elliot F.

Mid-Market (51-1000 emp.)

5.0/5

"Business solution worth purchasing"

What do you like about MSP360 Backup?

One of its main aspects is its ease of use, its support is quite effective and the customer service is very good, not to mention that it is a very int

GH

George H.

Small-Business (50 or fewer emp.)

3.5/5

"We use it on a daily basis but not for mission critical"

What do you like about MSP360 Backup?

What we enjoy about MSP360 is that everything is self-serve. Does not require you to wait for sales and speeds up the process in setting up and confi

4. Features
Users commend the ease of use and effective support of MSP360 Backup, enhancing their overall experience and management.
See 19 mentions

See Related User Reviews

EF

Elliot F.

Mid-Market (51-1000 emp.)

5.0/5

"Business solution worth purchasing"

What do you like about MSP360 Backup?

One of its main aspects is its ease of use, its support is quite effective and the customer service is very good, not to mention that it is a very int

Sérgio U.
SU

Sérgio U.

Small-Business (50 or fewer emp.)

5.0/5

"Great Solution"

What do you like about MSP360 Backup?

We have been using the solution for several years and have verified its quality and evolution. In a competitive market, they are able to differentiate

5. Affordable
Users find MSP360 Backup to be affordable and appreciate the quick setup and easy configuration process.
See 17 mentions

See Related User Reviews

GH

George H.

Small-Business (50 or fewer emp.)

3.5/5

"We use it on a daily basis but not for mission critical"

What do you like about MSP360 Backup?

What we enjoy about MSP360 is that everything is self-serve. Does not require you to wait for sales and speeds up the process in setting up and confi

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"MSP360 is a sophisticated Enterprise-level backup system provided at reasonable cost"

What do you like about MSP360 Backup?

MSP360 agents are easy to install and configure, and their management console is web-based and easy to use. The system is very economical.

Top Cons or Disadvantages of MSP360 Backup

1. Poor Customer Support
Users experience poor customer support, often requiring extensive ticket submissions for assistance with MSP360 Backup's updates and configurations.
See 10 mentions

See Related User Reviews

María Fernanda L.
ML

María Fernanda L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Product! Powerful and reliable backup platform"

What do you dislike about MSP360 Backup?

The lack of dedicated support in Spanish can sometimes slow down issue resolution for our team and clients. While the English-speaking agents are help

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"MSP360 is a sophisticated Enterprise-level backup system provided at reasonable cost"

What do you dislike about MSP360 Backup?

I would not say I dislike this aspect, but MSP360 is so sophisticated and the technology so cutting edge and continuously developing, that I spend a l

2. Backup Issues
Users encounter backup issues occasionally, including incomplete backups and errors, requiring support intervention for resolution.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very good service"

What do you dislike about MSP360 Backup?

I haven't seen any issues or downsides. There have been a few times backups didn't complete and errors thrown, but normally it was an issue with my co

TJ

Trevor J.

Small-Business (50 or fewer emp.)

5.0/5

"Solid Product At A Reasonable Price"

What do you dislike about MSP360 Backup?

There is not much i can dislike. We do get some errors from time to ttime when reviewing backups. Tech support is usually pretty good at resolving aft

3. Poor Interface Design
Users find the poor interface design of MSP360 Backup frustrating, particularly the unintuitive web navigation and login issues.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"MSP360 Managed Backup - Great on-prem to cloud or cloud-to-cloud backup"

What do you dislike about MSP360 Backup?

There are some aspects of the software that are a bit unintuitive, but once you get familiar with everything it's very easy to use.

Paul B.
PB

Paul B.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent backup with great storage options"

What do you dislike about MSP360 Backup?

Web interface is a little difficult to navigate. Sharepoint costs can be high for small business compared to other backup solutions for 365

4. Lack of Backup
Users face a significant lack of backup options with MSP360, hindering effective data recovery and business continuity.
See 8 mentions

See Related User Reviews

MS

Mike S.

Small-Business (50 or fewer emp.)

4.0/5

"Great product for the price"

What do you dislike about MSP360 Backup?

No built in business continuity, no standard cloud like the larger players in the field

Paul B.
PB

Paul B.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent backup with great storage options"

What do you dislike about MSP360 Backup?

Web interface is a little difficult to navigate. Sharepoint costs can be high for small business compared to other backup solutions for 365

5. Learning Difficulty
Users find the learning difficulty in MSP360 Backup challenging due to unfamiliar terminology and navigation issues.
See 8 mentions

See Related User Reviews

MohamedAhmed E.
ME

MohamedAhmed E.

Small-Business (50 or fewer emp.)

4.5/5

"MSP360 Managed Backup has been an invaluable service for our backup needs."

What do you dislike about MSP360 Backup?

I don't have dislikes so far, if I must add a comment is that the learning curve with usability, and services is more difficult that I expected

BG

Bill G.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable Backup Client for Cloud and Local Storage Destinations"

What do you dislike about MSP360 Backup?

Some of the detailed configuration options use unfamiliar terminology that requires research to determine proper usage. Built-in help and explanations

6. Improvement Needed
Users find the terminology and error codes unclear, complicating configuration and issue resolution despite good technical support.
See 6 mentions

See Related User Reviews

BG

Bill G.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable Backup Client for Cloud and Local Storage Destinations"

What do you dislike about MSP360 Backup?

Some of the detailed configuration options use unfamiliar terminology that requires research to determine proper usage. Built-in help and explanations

Fausto C.
FC

Fausto C.

Small-Business (50 or fewer emp.)

5.0/5

"A solid, user-friendly backup that fits our needs"

What do you dislike about MSP360 Backup?

If I had to nitpick, managing Office 365 backup licenses could be a bit smoother. It's not terrible, but there's room for improvement there.

MSP360 Backup Reviews (525)

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MSP360 Backup Reviews (525)

View 1 Video Reviews
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Décio d.
DD
Senior Consultant in Digital Transformation
Small-Business (50 or fewer emp.)
"Reliable and easy to use, I highly recommend it."
What do you like best about MSP360 Backup?

I have been using MSP360 Backup for over nine years to back up all my files, including notebooks, photos, and movies, and I have never found anything better. I especially like the ease of use and the reliability of the tool. Another feature I appreciate is the version control, which works particularly well. Additionally, I found the initial setup process very simple. All these aspects contribute to an exceptional experience, and I am very satisfied with the service. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Maybe the price could be better. Review collected by and hosted on G2.com.

AL
Freelancer
Small-Business (50 or fewer emp.)
"Versitale backup for almost every user"
What do you like best about MSP360 Backup?

MSP360 is truly versatile. It allows backups to a local USB drive, NAS, or directly to the cloud. The interface is straightforward, making it easy to set up your backup routine and schedule it according to your preferences. Implementing the 3-2-1 backup strategy with my cloud provider is simple. I perform daily backups and don't have to worry about them, as the process runs in the background. There's no need to manually start the program unless I want to, since the automation works very well. If necessary, you can even link backups together using simple rules. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

There is a bit of a learning curve when it comes to using the program. While it isn't too difficult, I would suggest taking some time to familiarize yourself with the various options before you begin backing up. Doing so can help you save both time and disk space in the long run. The GUI looks good, but it can feel a bit overwhelming at first. I also found it somewhat confusing to locate the different settings for the program itself. You need to use the dropdown menu and select 'options,' since the 'settings' found under the tools tab do not actually open the program's main settings. Perhaps having a dedicated tab for options would make things clearer. However, these are minor issues that I can live with and are not a big deal overall. Review collected by and hosted on G2.com.

Chinthaka J.
CJ
Information Technology Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Feature-Rich, Easy Integration with Google"
What do you like best about MSP360 Backup?

Its an easy to implement feature rich software can be integrated with google which can be used frequently Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Nothing negative that can be thought of . Review collected by and hosted on G2.com.

Richard N.
RN
Owner
Small-Business (50 or fewer emp.)
"Great Deduping & Compression, But Lacks Tape Drive Support and Media Spanning Clarity"
What do you like best about MSP360 Backup?

Deduping and Compression, speed of backup and the easy user interface. I was able to figure out exactly how to use the software to do what I wanted. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

It is not clear whether the backup software can span volumes, meaning it is uncertain if it will prompt for additional media when the current one is full. Additionally, there is no support for tape drives. Review collected by and hosted on G2.com.

CB
Director if IT
Small-Business (50 or fewer emp.)
"Great Service, Great Support"
What do you like best about MSP360 Backup?

This is a powerful backup / restore system without the super complex requirements. I am able to backup a file server to an immuatable cloud storage, then restore to a different machine on a different network. This is perfect for disaster recovery.

I have engaged support a couple of times and they are always responsive and provide a clear solution, even if it take a number of tries. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Pricing is a bit unfortunate, going through a reseller. But prices are pretty fair. Review collected by and hosted on G2.com.

ML
CEO
Small-Business (50 or fewer emp.)
"Effortless Setup and Great Cloud Storage Integration"
What do you like best about MSP360 Backup?

Easy to setup and works well with cloud storage solutions. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I have not found any issues with the software. If I were going to be critical, it would be the need to pay for a yearly licence fee. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business (50 or fewer emp.)
"MSP360 Online backup is reliable, robust and full featured"
What do you like best about MSP360 Backup?

There are options for almost any backup need, file or image backup, SQL, VM, server, PC, pricing is great and I find the software to be reliable and easy to manage. Support is responsive and helpful, it's really been a big plus for my business and customer base. The MSP program is excellent and makes it easy to manage multiple customers and installations. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

There is a slight learning curve but that's true of any backup software. Once you're familiar with the platform and options, installing and configuring is simple. Review collected by and hosted on G2.com.

MohamedAhmed E.
ME
Automation Engineer
Small-Business (50 or fewer emp.)
"MSP360 Managed Backup has been an invaluable service for our backup needs."
What do you like best about MSP360 Backup?

The support team, especially Vlad, provided exceptional assistance. Their clear instructions and quick responses made the process seamless. I highly recommend MSP360 for anyone looking for reliable and well-supported backup solutions. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I don't have dislikes so far, if I must add a comment is that the learning curve with usability, and services is more difficult that I expected Review collected by and hosted on G2.com.

Omid R.
OR
Software Engineering Lead
Computer Software
Mid-Market (51-1000 emp.)
"Presently the cleanest backup solution"
What do you like best about MSP360 Backup?

I tried several system image backup solutions and CloudBerry seems to be the most flexible and the cleanest backup software with intuitive UI that unlike many of the other ones are not dumbed down to attract novice users. You feel in control of what you are doing with your files and with your backup plan. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Minor issue but here and there I notice English mistakes in the UI such as using "operation system" instead of "Operating System" or "by security reasons" instead of "for security reasons", that I think come from translations to English.

Update: The grammatical mistakes seem to be fixed by now. Review collected by and hosted on G2.com.

María Fernanda L.
ML
Solutions Architect and Backup Administrator
Mid-Market (51-1000 emp.)
"Great Product! Powerful and reliable backup platform"
What do you like best about MSP360 Backup?

The comprehensive coverage across platforms and the granular control over backup policies and storage options make it an invaluable tool for data protection. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

The lack of dedicated support in Spanish can sometimes slow down issue resolution for our team and clients. While the English-speaking agents are helpful, having native Spanish support would streamline communication and enhance efficiency for Spanish-speaking regions. Review collected by and hosted on G2.com.

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