MikMak Features
Operations (3)
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Optimized Business Operations
Optimizes business operations across multiple channels
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Data Synchronization
Creates a single data repository of inventory and customer information
Real-Time Data
Receive data and information in real time
Inventory (5)
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Order Fulfillment
Streamlines order fulfillment and processing
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Catalog Management
Optimizes product copy, images, and information
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Product Intelligence
Monitors and updates product/inventory data, pricing, and availability to stay up-to-date
SEO Management
Optimize and manage the search engine optimization efforts for a website or digital content
Channel Management
Manage various distribution channels, build relations with channel partners, and track their performance
Platform (7)
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Regulation Compliance
Ensures product listing and order fulfillment complies with online retail regulation
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Multichannel Publishing
Publishes products and services to desired channels
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Accounting Reports
Reconciles orders, sales, and settlements across multiple channels
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Marketplace Integration
Integrates with third-party online marketplaces
Sales Reports
Reports specific to sales analysis for trends and strategies
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Accounting Integration
Integrate with a third-party accounting system
Processing (11)
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Internationalization
Allows products or services to be sold internationally
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Purchase Order Management
Create, send, and track purchase orders and their statuses
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Scan and Ship
Scans products or services before shipping to ensure accuracy
Returns Management
Track and facilitate returns of products sold
Shipping Management
Manage and track orders being shipped to customers
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
eCommerce Management
Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Retail Inventory Management
Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process
Website Management
Built-in website builder or integration with third-party site
Product Data Management
Capture, organize and track product-specific data and information in a centralized location
Business Tools (7)
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Bulk Uploading
Allows businesses to upload their location information en masse.
CMS Agnostic
Product can be used on any content management system.
CMS Specific
Product is intended for specific types of content management systems.
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Traffic Analytics
Provides analytics concerning traffic to each location.
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Customer Analytics
Provides data on customers and customer behavior based on location.
Website Analytics
Track and analyze information regarding website visitors
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Customer Tools (7)
Location Listing
Allows customers to see a full list of all locations.
Product and Category Filters
Allows customers to filter locations based on products or other categories.
Mobile Access
Access software remotely via mobile devices
Automatic Geolocation
Product can use geolocation to automatically point customers toward the closest location.
Multi-Location
Manage and support multiple locations
Customizable Categories
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Analytics (12)
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Reports
Data collected and analyzed by the platform delivered in an easily digestible format.
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Dashboard
Reports and other relevant data housed in a single, easy-to-navigate location.
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Web Analytics
Tools to analyze how customers use the site in order to optimize user experience and determine which pages are most successful.
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Campaign Tracking
Tools to track the success of various marketing campaigns in order to optimize marketing efforts.
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Customer Demographics
The ability to collect and analyze customer data in order to determine which demographics make up a customer base.
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Product Insights
Analyze social media sales to determine which products sell better
Social Listening
Monitor social media interactions to identify consumer trends
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Campaigns
Track the performance of marketing campaigns and social media advertising
Data Capture
Collect user data, such as a name and a phone number from your online customers in real-time
Reporting
Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health
Campaign performance
Enable tracking and enhancing the effectiveness of performance marketing campaigns to drive targeted traffic to relevant streams
Product Insights
Analyze sales through live commerce to determine which products sell better
Administration (3)
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Data Storage
The ability to store large quantities of data for analysis within the platform itself.
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A/B Testing
Tools to fascilitate testing various user experience tweaks in order to determine which configuration has the best results.
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Integrations
Integrations with other software tools in order to fascilitate the exchange of data collected by various software.
Content (4)
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Types
Manages multiple types of social content such as text, documents, videos, and images
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Migration
Allows users to migrate content and product data from other systems such as Product information Management (PIM)
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Publishing
Include workflows and rules for content sharing and publishing
UGC
Provide features or integrate with sfotware to manage user-generated content (UGC)
Engagement (12)
Live Streaming
Allows users to live stream content, which can be recorded and replayed on demand
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Omnichannel
Support engagement on multiple channels such as email, phone, and in-store
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Personalization
Provide pesonalization options such as dynamic templates, localized content, amd recommendations
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Conversational Commerce
Provides chatbots and intelligent assistants for conversational commerce
Moderation
Include rules and workflows for moderation of social engagement
Live streaming
Allow users to broadcast live video and audio content for audience
Live chat discussions
Allow users to answer customer's queries in live chat discussions
Social media
Enable users to host a live stream directly on social media and sell products there
One-to-one call scheduling
Create meaningful interactions by allowing user to host one-to-one product demonstration
Omnichannel livestreaming
Support engagement on multiple channels such as email, phone, YouTube, the product's website, and social media
Stream sharing
Allow audience to invite others to the stream by sharing on social media
Product demonstrations
Enable users to host product demos using live video and audio
Social Shopping (4)
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Promotions
Provide coupons or discounts that are available exclusively on social media
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Shoppable Media
Manage shoppable content such as images or videos that buyers can click to access a store
AR/VR
Utilize augmented reality (AR) and virtual reality (VR) technology to engage with social media users
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Social Store
Create social stores and customizable branded landing pages
Integration (7)
Shopping cart
Allow anyone watching a live stream to easily add items to a shopping cart
Social media
Support live commerce platform to easily integrate with company's social media
Video analytics tools
Provide specific insights to measure sales and brand marketing performance during live streaming
Campaign management tool
Support integration with campaign management tool to create, deploy and optimize performance marketing campaigns through live commerce platforms
CRM & Data Platform Integration
Allow integration with clients CRMs & Data Platforms for CRM marketing, Performance marketing automation etc.
Smartphone and DSLR
Allow live stream in high-resolution using a professional DSLR or a smartphone to shoot and record live videos presented by presenters or influencers
API
Allow customization of live selling experience with flexible APIs
Live selling (4)
Social media
Utilize social media live-streaming capabilities and shoppable features to live sell products
Marketplaces
Allow brands to integrate livestreaming experiences within marketplaces
Lead capturing and distribution
Acquire and distribute qualified leads during live video/chat to sales agents in real-time
E-commerce platform
Support hosting live selling broadcast on brand's own e-commerce platform
Generative AI (2)
AI Text-to-3D
Provides the ability to generate 3D renderings from a text prompt.
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AI Text Generation
Allows users to generate text based on a text prompt.
Agentic AI - Revenue Operations & Intelligence (RO&I) (8)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Website Integration
Seamlessly integrates with 3rd party websites
Agentic AI - E-Commerce Analytics (5)
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Additional Functionality (60)
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Multi-Language
Manage and support multiple languages
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Geocoding
Converting human-readable addresses into geographic coordinates
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Lead Capture
Automatically identify and save contact information of potential customers
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Widgets
An extended application or connector that enables users to perform additional services with their current set of tools
Automatic Location Detection
Determining the physical location of a device in real-time
API
Application programming interface that allows for integration with other systems/databases
Duplicate Detection
Compare new data with existing records to detect duplicate entries
SEO Management
Optimize and manage the search engine optimization efforts for a website or digital content
Product Catalog
Present a catalog of inventory that customers can view
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Categorization/Grouping
Organize and group data or items based on various criteria
Directions
Instructions for reaching a destination
Product Search
The ability to discover a specific item the customer is looking to purchase
Route Optimization
Finding the most optimal routes for drivers based on various factors and constraints
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Preview Functionality
Preview materials before finalizing projects
Geotargeting
Geographic location of visitors determines behavior of the software
Ratings/Reviews
Ratings/Reviews
Data Import/Export
Import and export data to and from software applications
Mapping
View, create, and interact with maps and other geographic data
Drag & Drop Editor
Editing tool that allows users to drag and drop images, icons, widgets, or other components
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Email Alerts
Receive and/or send email notifications for urgent updates, requests, or other information
Event Promotions
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Multiple User Accounts
Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
Autocomplete
Autocompletion of a word or phrase that the user is typing
Distance Calculation
Calculate distance between different locations and coordinates
Customizable Fields
Customize data fields to support various needs and use cases
White Label
Ability that lets users rebrand the software to make it look like their own
Geographic Maps
Visualize locations on a map
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Customer Accounts
Record customer information, purchase history, and other notes
Shipping Labels
Generate or print labels that contain shipping information for packages
Electronic Payments
Electronically collect payments for goods or services
Customizable Branding
Add customized logos and colors to align with company branding
API
Application programming interface that allows for integration with other systems/databases
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Email Marketing
Create and send email blasts/campaigns
Mobile Commerce
Real-Time Updates
Receive system updates as soon as any changes are made
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Data Import/Export
Import and export data to and from software applications
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Shopping Cart
Checkout of online store
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Inventory Replenishment
Track stock count levels to manage product reordering
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Multi-Location
Manage and support multiple locations
Multi-Currency
Manage and handle various international currencies
Multi-Channel Marketing
Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
