MightyCall Reviews & Product Details

One of the biggest advantages is that it’s app-based, which allows me to take calls and manage everything from anywhere. That flexibility has been a huge benefit for my day-to-day operations. Review collected by and hosted on G2.com.

There are a few downsides—occasionally, settings seem to change without me making updates, which can be frustrating. Review collected by and hosted on G2.com.

I like that MightyCall has a good interface and the call quality is good. It provides a free platform to send texts to customers, which is really helpful. It has given me a good experience for making calls, and I can make inbound and outbound calls easily. It's pretty good for my day-to-day business needs. Review collected by and hosted on G2.com.

I would like to see how many minutes I spend on calls, both outbound and inbound. It would be great to have an email or ticketing system added, which could make it a very good CRM. Also, sometimes the app disconnects automatically when I switch tabs. The mobile app is a bit buggy; it shows texts from two clients in one contact. Also We got told in the start that texts are unlimited but in the month end they always ask us to buy more texts as the limit is exhausted so i did not like that part and i have to pay extra money every month. Review collected by and hosted on G2.com.

I like the ease of access and the visibility of agent status; it's super easy to change their statuses and monitor active statuses as a supervisor. I like how I can whisper or barge in on a call as a supervisor. It's really easy to find calls in reporting and pulling reports as CSV files. Review collected by and hosted on G2.com.

There are some bugs in the reporting—when looking at different areas relating to calls for a specific agent, the numbers don’t really match up. Also, agents report getting dropped calls on occasion. Review collected by and hosted on G2.com.

Helpful team to set up and get initial call routing and automated attendant set up.

Haven't integrated it with other software as of yet.

Initial connection and setup easy, porting number off TMobile to Mightycall easy and quicker than the quoted timeframe from Mightycall (took one day to port). The challenge is getting to know all the features and functionality. The training videos have been very helpful for tactical setups and adjustments. There was a learning curve on my end about texting and how to allow text from the 3 employees that would be private by individual. The default is a "group text sort of situation" where all text go through one phone number and are seen be everyone. Again, this could be atrocious training issue on my end. The process to get Texting service was not fully understood upon sighing up for a hosted phone service. Learning curve. The phone app needs to be open to function, and that is a challenge for myself. Changing human behavior to open cell phone app, log into the computer site, is new to this organization that is very virtual and on the move. Review collected by and hosted on G2.com.

Texting challenges, - individual texting from one number and keeping conversations private isn't available.

Having to have apps open to ring on cell phone. Review collected by and hosted on G2.com.

What stands out most about MightyCall for our company is how well they accommodate even very small businesses with limited requirements, ensuring we still receive the services we need. Although their platform offers far more features than we are likely to use, it never feels overwhelming, and we are never made to feel out of place for not needing everything they provide. Previously, we had difficulty implementing certain features with another provider that was supposedly better suited for small companies, which ultimately led us to switch. Since moving to MightyCall, the experience has been much smoother. Their platform is easier to use, and their support team has been exceptionally friendly and well-equipped to help us set up our systems, even when our needs didn't fit their typical scenarios. Throughout our time with them, they have consistently been responsive, approachable, and extremely knowledgeable. Review collected by and hosted on G2.com.

As a very small company, it's challenging to be required to support more lines than we actually need. It would be much more convenient if we could pay a lower price for fewer lines. While the overall cost isn't beyond our means, that particular aspect does make things a bit difficult. Review collected by and hosted on G2.com.

Switched over from Google Voice to Might call mainly for the call flow capabilities but found the additional features extremely useful. Call Recording and Team Management both come in extremely handy. Well worth the price vs google voice. Review collected by and hosted on G2.com.

International Calls could be cheaper. I was also without a phone number for about 3 hours when we initially got set up due to some error on their end. It was not a major issue because we had not ported our main number but it could have a horrible experience if we had. Review collected by and hosted on G2.com.

We’ve been using MightyCall for a while now and it’s been a game-changer for our business. The setup was quick, the interface is very intuitive, and our team didn’t need much training to get started. Call quality is clear, and features like call recording and call forwarding make daily operations so much easier. Review collected by and hosted on G2.com.

The only drawback is that call recordings don’t always open properly on mobile. It works fine on desktop, but on the phone it can be a bit inconvenient. Review collected by and hosted on G2.com.

I really like MightyCall's user interface; it's quick and easy to set up. It took me just about ten minutes to get started, and I was able to make calls almost immediately. Setting up users was also really fast, under fifteen minutes. The supervisor monitoring feature, which allows me to see who's on calls and break down all analytics by hours, is super beneficial. The initial setup was literally the simplest I've ever had. After switching phone services multiple times over the years, setting up MightyCall was a breeze. The porting of numbers took just a day, and my toll-free number was set up in a week, which was incredibly straightforward. Review collected by and hosted on G2.com.

at this point I haven't run into any issues. Maybe letting me record inbound calls without requiring a greeting. Review collected by and hosted on G2.com.

I like the easy of use, bulk calling and texting features that they provide without any hassles. Super responsive customer support. Review collected by and hosted on G2.com.

I've been using this new platform for the last couple of weeks. Didn't see much negative thing I could mention right now. Only, one that could have been better for many users - if there was an automatic area code selection features in the local presence dialing. Review collected by and hosted on G2.com.

I really appreciate how MightyCall journals every entry, allowing us to view the logs of people who call, which adds a significant level of transparency and accountability. It's incredibly user-friendly and simplifies the support process. Having the ability to use multiple phone numbers to reach our customers is very convenient. I love the feature that lets us easily choose which phone number to send a text message from, enhancing communication flexibility. These features collectively make MightyCall an invaluable tool for our business. Review collected by and hosted on G2.com.

I have encountered issues with the MightyCall app on Android platforms where calls do not ring properly when patients try to reach us. This results in calls not being answered in a timely manner, and it's a problem we are actively trying to resolve. Review collected by and hosted on G2.com.