--- title: Medallia Agent Connect Reviews meta\_title: 'Medallia Agent Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 276 reviews by the users' company size, role or industry to find out how Medallia Agent Connect works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 276 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Medallia Agent Connect Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Agent Connect but has limited features. Are you part of the Medallia Agent Connect team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Agent Connect Community](https://www.g2.com/products/medallia-agent-connect/discuss) Languages Supported German, English, French, Italian, Spanish Solution Type Best-of-Breed Overview by Madeline Buyers Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agent-connect/competitors/alternatives) ## User Insights Average based on 276 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Medallia Agent Connect Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Angel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angel B.") AB Angel B. Director of Customer Support Mid-Market (51-1000 emp.) 7/21/2022 "Incredible tool that helps our team really understand our customers and their needs!" 5/5 What do you like best about Medallia Agent Connect? Our customers respond so well to the Stella review requests. Stella helps our customers connect to our agents, realizing that they're normal people with interests just like them! It really changes the customer/agent relationship into a friendship instead of feeling like we're all just robots. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Can't think of any downsides, love everything about Stella! It's a little spendy, but the value is definitely there. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Connecting with our customers as well as increasing our quality of interaction with them. It helps highlight areas of improvement as well as recognizing our team for great performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. Director, Customer Experience Mid-Market (51-1000 emp.) 7/21/2022 "Meets all of our current needs for CSAT surveys" 4/5 What do you like best about Medallia Agent Connect? Simple, easy to use. Reliable integration with Salesforce. Stella Connect team is very responsive to our support requests. Moderate ability to customize / configue 1 CSAT survey. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Being limited to only 1 CSAT survey template - we would like to run CSAT for many functions and have different templates for each. Does not support custom channels. We run support in SMS, Whatsapp, Apple Business Chat and Googe Business Messages - we are not able to tag these channels seperately. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Better insights into our customer experience. Agent-level performance measurement and management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 7/21/2022 "A pivotal tool for customer satifaction" 4/5 What do you like best about Medallia Agent Connect? It allows for us to reach our customers easily and find out how they feel about the products and experiences with our company. Relatively intuitive on the backend and the newer features (like 1 on 1) are a great bonus. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? There are some elements within Stella that are strictly controlled on their end only, which can limit or prolong any changes or troubleshooting when needed. Although this is uncommon, it has come up in the past and was a bit of a blocker for us for a quick turnaround. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? We are able to know more about our customer base and learn about their feelings/experiences directly through them. It is allowing us to better understand what they want and how we can get it to them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Mid-Market (51-1000 emp.) 7/21/2022 "Amazing tool for both managers and ICs" 5/5 What do you like best about Medallia Agent Connect? Having all of our team's CSAT in one place has been instrumental in being able to facilitate conversations on improvement and growth with ICs. Being able to capture holistic views of team performance, or break it apart by more regional teams with two clicks is also really helpful! Super intuitive platform, no in-depth training required. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? There's limited flexibility when it comes to permissions - every IC can see every other IC's reviews. It's also not possible to make certain CSATs private; there are times when sensitive information or sentiment is shared and I'd prefer to keep that feedback to a smaller circle of reviewers. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella is helping us actively, in real time, respond to customer sentiment - both positive and constructive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jessie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessie H.") JH Jessie H. Customer Experience Manager Small-Business (50 or fewer emp.) 7/28/2022 "Great site to help with customer reviews!" 4.5/5 What do you like best about Medallia Agent Connect? Stella Connect was very to ease and view data. We saw an increase in the percentage of surveys sent to surveys received back to us when we implemented their software. We also liked that we could remove reviews that were unwarranted for our agents. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? When pulling the data and stats it was a bit difficult to compile everything neatly. We had to do a lot of manual work with the data in order to report it to my upper management. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella Connect is allowing us to have better customer feedback on not only our agents but also the products. We received more feedback by using Stella than we did with our helpdesk platform's version. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 10/11/2022 "Decent software. Some bugs but they fix them quickly once called out" 4/5 What do you like best about Medallia Agent Connect? I like that the developer team works quickly to fix any issues called out to them. It is a good software to manage reviews from customers and QA. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I dislike the random bugs that occur on the software. It also takes a long time to have a feature request added. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? It is currently helping us solve the issue with customer reviews and QA reviews on our organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/26/2022 "Overall its a one stop shop. You have your CSAT and QA tool in one platform." 4/5 What do you like best about Medallia Agent Connect? Stella Leaderboard is the most used dashboard by agents. QA integration to Zendesk is also a plus since QAs don't need to go to Zendesk to review the tickets. User friendly! Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? CSAT and QA dispute process. CSAT dispute is not available but can be useful when incentivizing agents. QA dispute and calibration require improvement. CSAT and QA graphs for agents will also be nice to have so they can see their trends. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? DSAT and CSAT export options. Downloading RAW reports helps us identify areas of opportunities and create lessons that will help us improve. The said reports also help us identify resolvable and unresolvable processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller VD Vadimas D. Team Lead Small-Business (50 or fewer emp.) 7/21/2022 "Best space to review team by ratings. Great program for evaluation. 1:1 and kudos motivate colegues" 4.5/5 What do you like best about Medallia Agent Connect? 1:1 and kudos best place where can asign taska for team mbers and check constantly. Great program where can evaluate every single chat email call . Monthly review . Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? When triyng evaluate team member , we using Zemdesk and when copy number for tickets need ewerything do mannualy , with emails works fine , with chats not that so great . Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella team was great comunication woth them so fast and great . Problems solving and fixing fas. We do not have that much issues with Stella . Now we Stella using for monthly evaluation irs great platform. Review collected by and hosted on G2.com. Show More 7/26/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aubrie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aubrie D.") AD Aubrie D. Customer Success Trainer Mid-Market (51-1000 emp.) 7/21/2022 "Great platform for customer/QA review needs" 5/5 What do you like best about Medallia Agent Connect? I like that everything is done in one clean location. No more jumping from one place to the other to view customer satisfaction and QA reviews. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? There is nothing to dislike about this platform, it has transformed CS at our company. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? No problems that I'm aware of we are very happy with the platform and how it functions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anthony W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony W.") AW Anthony W. Acting Manager Mid-Market (51-1000 emp.) 7/21/2022 "Extremely well done product." 5/5 What do you like best about Medallia Agent Connect? Stella connect allows us to best assist our customers and to know where the potholes that we can correct are located. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? So far, we have not discovered any negative aspects that could not be corrected or overcome. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Hearing our customer's feedback while still being able to quality audit our agents and see the results side by side. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Medallia Agent Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Agent Connect ](https://www.g2.com/products/medallia-agent-connect/discussions/new) ![Nicsa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicsa A.") NA Nicsa Avila • Last activity about 4 years ago Can I see other leaderboards from other companies? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) [ View all Discussions ](https://www.g2.com/products/medallia-agent-connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) Medallia Agent Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-medallia-agent-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-zendesk-contact-center) ##### ##### Medallia Agent Connect Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Feedback Management Tagging Segmentation Custom Reports and Dashboards [ View More Features ](https://www.g2.com/products/medallia-agent-connect/features) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Which wide column database is most trusted by data architects based on user reviews?](https://www.g2.com/discussions/which-wide-column-database-is-most-trusted-by-data-architects-based-on-user-reviews)[Best lead intelligence software for tech startups](https://www.g2.com/discussions/best-lead-intelligence-software-for-tech-startups-what-are-your-top-picks)[What 3D rendering app runs best on a MacBook for furniture or product visualization where portability matters more than raw render-farm power?](https://www.g2.com/discussions/what-3d-rendering-app-runs-best-on-a-macbook-for-furniture-or-product-visualization-where-portability-matters-more-than-raw-render-farm-power) [Is BriteCore worth it as an insurance policy administration platform for carriers that need to minimise extended implementation timelines and costly customisation?](https://www.g2.com/discussions/is-britecore-worth-it-as-an-insurance-policy-administration-platform-for-carriers-that-need-to-minimise-extended-implementation-timelines-and-costly-customisation)[Best software for conducting user research in digital agencies](https://www.g2.com/discussions/best-software-for-conducting-user-research-in-digital-agencies)[Pros and Cons Details](https://www.g2.com/products/medallia-agent-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)