--- title: Medallia Agent Connect Reviews meta\_title: 'Medallia Agent Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 276 reviews by the users' company size, role or industry to find out how Medallia Agent Connect works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 276 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Medallia Agent Connect Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Agent Connect but has limited features. Are you part of the Medallia Agent Connect team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Agent Connect Community](https://www.g2.com/products/medallia-agent-connect/discuss) Languages Supported German, English, French, Italian, Spanish Solution Type Best-of-Breed Overview by Madeline Buyers Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agent-connect/competitors/alternatives) ## User Insights Average based on 276 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Medallia Agent Connect Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Miles D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miles D.") MD Miles D. Director of Customer Operations Mid-Market (51-1000 emp.) 7/21/2022 "Stella is a solid, yet simple tool." 4.5/5 What do you like best about Medallia Agent Connect? You can very quickly spin up a solid CSAT and 1:1 tool for your CX organization with very little lift and hardly any complexity. Stella is a great out of the box solution for smaller companies who need something now and can't invest tech resources. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Since their acquisition by Medallia, their CX responses have been much slower and less helpful than previously. They were very hands-on when we first started using the tool and now the only time I hear from anyone on their side is when it's time to renew our annual contract. Feels very disingenuous. I would also say that it seems that new features don't really come out much anymore. The product was rolling out helpful functionality for a while and it seems to have slowed quite a bit. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? It is giving us deeper insights into how our customers feel about our products and their interactions with our people. We also use it to calibrate together on the CX experience via their QA tool. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hassan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hassan K.") HK Hassan K. Member Experience Associate Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/3/2022 "Great Coaching and Feedback Software!" 5/5 What do you like best about Medallia Agent Connect? Stella is easy to use! I like the colorful interface and useful graphs. I can easily access all the features via the tabs above. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I like a quick and easy-to-use interface/GUI. Stella provides just that! Nothing to dislike here! Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella is essential for our team. We use it to see our customers' feedback, surveys, and individual performance metrics such as QA performance. Weekly and monthly coaching sessions are also published using Stella. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nathaniel F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathaniel F.") NF Nathaniel F. Senior Analyst Mid-Market (51-1000 emp.) 7/25/2022 "Great product, great people." 5/5 What do you like best about Medallia Agent Connect? Stella is very easy to configure in the CRM tools we use (Zendesk and Salesforce,) and they have a large catalog of great documentation to help ensure integrations and updates go smoothly. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I have a hard time finding anything not to like about Stella, but as a data analyst it would be great if they would partner with more third parties to provide some pre-packaged data connectors for BI tools and Spreadsheets. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella Connect makes getting customer feedback a breeze with simple setup, but on top of that they keep adding features for our support team, like QA, 1 on 1s, and Performance dashboards. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gabriel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel C.") GC Gabriel C. Customer Service Manager Mid-Market (51-1000 emp.) 7/29/2022 "Customer Centric Barometer" 4.5/5 What do you like best about Medallia Agent Connect? It allows us to assess what customers are saying about the biggest customer service issues they are encountering and what trends we can identify to either update or change our process or policies. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? There is of course customer subjectivity when it come NPS and FCR, but would like a way to filter out feedback tha tis either unrelated to our products or our fault. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? The main problem Stella allows us to resolve is bridging the gap between what customers arw saying about their customer experience and what pain points are they experiencing that we can formulate a way to improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lior P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lior P.") LP Lior P. Co-Founder & CEO Mid-Market (51-1000 emp.) 10/3/2022 "After you sign the anual contract with them, they'll forget about you" 0.5/5 What do you like best about Medallia Agent Connect? Nothing. Everything there should be done manually,even that they promised that it will be improved Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? No automations, everything should be done manually. Horrible support. Not honest support, that just trying to get more payments from you Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Basically, they are trying to help you to get more feedback from your users, while you can get these even with easy Hubspot & typeform integration Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Natasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natasha G.") NG Natasha G. Customer Experience Manager Mid-Market (51-1000 emp.) 4/6/2021 "Awesome CSTAT Platform!" 5/5 What do you like best about Medallia Agent Connect? I love the ability to be able to view and filter the survey results per agent. Stella offers a great platform that is extremely user-friendly! I enjoy the performance overview tracker. The upside to this is that It allows great visibility of our areas to improve and areas of excellence! This is very helpful from a quality standpoint. I also enjoy the option to view the per agent stats and performance. The stream is also very beneficial to our leadership team as it provides us a quick overview of the reviews that are coming into the platform. On a reporting end, this information truly does assist us with pinpointing the areas of opportunity for each agent. The trends section under the reporting tab provides useful information on what tags are currently being used by our agents. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? It would be helpful if we could break down more areas of opportunity per agent. For example, if performance is rated low - what suggestions or feedback is available for this area? Same with clarity, what was the client unclear on during the interaction. Currently, when you click on these areas of improvement, there is no available feedback for each section. From a quality standpoint, this would be extremely helpful for our QA team. Also, I would like to suggest a quality platform for teams to use within Stella. This platform can assist us in many ways in gauging not only the client experience from a QA standpoint but also assist us in providing better coaching and feedback to our agents. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Currently, the feedback being provided is helping us to get a better understanding of the client's experience. This information will help us to accommodate the client's needs in a more timely manner. The areas of excellence sections are allowing us to pinpoint the agent's strong points. This greatly accommodates our current quality process and allows us to provide better feedback to our agents. We're also noticing from the number of reviews that are coming in that our clients and pros are more likely to be open to completing surveys which truly do benefit our agents and the company. Review collected by and hosted on G2.com. Show More 4/6/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicole S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole S.") NS Nicole S. Partner Dev Admin Mid-Market (51-1000 emp.) 7/21/2022 "The Stella team works with us but ultimately there are things the platform doesn't offer" 4/5 What do you like best about Medallia Agent Connect? Our organization uses Stella a bit different than others. The Stella team works with us to be able to meet the needs of our organization as best as they can. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Some of the basic user experience on the site is a bit rough. A particular feature is the inability to sort the groups and brands in any sort of order when entering a new team member into the system. The system is also not a customizable as we'd like when it comes to permissions. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella connects with our clients zendesk accounts and help to automatically send reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emma L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma L.") EL Emma L. Customer Success Training & QA Lead Mid-Market (51-1000 emp.) 7/25/2022 "Feedback and performance management all in one, clean place." 5/5 What do you like best about Medallia Agent Connect? User-friendliness! Seamless to review agents randomly or with set parameters through an assignment or the stream. CSAT and QA reviews in one place are a dream. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? We would love agents to have more granular visibility of their quality assurance scores! i.e., displaying 92.67% vs. 93%. Having visibility to the number of comments left on a QA review, similar to annotations, would also be lovely! Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? The efficiency Stella Connect brings with QA Assignments! Being able to set parameters, chose a default scorecard, and select teams all make for a smooth week for the reviewer! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Veterinary](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Veterinary") AV Verified User in Veterinary Mid-Market (51-1000 emp.) 6/15/2022 "Great tools for contact center but needs more enhancements" 3.5/5 What do you like best about Medallia Agent Connect? It is an all in one platform that allows different teams to focus on their areas of expertise and get valuable insights. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? More specifically with QA, and overall data export, I wish there were more enhancements to QA reviews, QA EXPORT and the ability to see how many minutes of phone reviews each reviewer is working on every month. Additional features such as, private notes only for reviewers, would be nice to have. Lastly, the capacity and freedom to structure manage team in a similar way the team is actually structured. The better we can design how the team and the data extract the easier it is to analyze all the information collected within our instances. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Have a clear goal and purpose as this tool will help you accomplish that. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Getting access to the VoC and how that is affecting their experience with our company. Additionally, by understanding their issues, we can take a deep dive on where those root cause are, and take action. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rachel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel L.") RL Rachel L. Advisor Mid-Market (51-1000 emp.) 9/28/2022 "Stella is nice in that it is live feedback" 3.5/5 What do you like best about Medallia Agent Connect? I like how quickly happy customers can send me feedback for a job well done. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? It would be nice to have a darker theme instead of the very bright white all the time. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? I'm not sure there are any problems with Stella. I'm sure if there are problems, they are working on them, but I do not experience any issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Medallia Agent Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Agent Connect ](https://www.g2.com/products/medallia-agent-connect/discussions/new) ![Nicsa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicsa A.") NA Nicsa Avila • Last activity about 4 years ago Can I see other leaderboards from other companies? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) [ View all Discussions ](https://www.g2.com/products/medallia-agent-connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) Medallia Agent Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-medallia-agent-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-zendesk-contact-center) ##### ##### Medallia Agent Connect Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Feedback Management Tagging Segmentation Custom Reports and Dashboards [ View More Features ](https://www.g2.com/products/medallia-agent-connect/features) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Which wide column database is most trusted by data architects based on user reviews?](https://www.g2.com/discussions/which-wide-column-database-is-most-trusted-by-data-architects-based-on-user-reviews)[Best lead intelligence software for tech startups](https://www.g2.com/discussions/best-lead-intelligence-software-for-tech-startups-what-are-your-top-picks)[What 3D rendering app runs best on a MacBook for furniture or product visualization where portability matters more than raw render-farm power?](https://www.g2.com/discussions/what-3d-rendering-app-runs-best-on-a-macbook-for-furniture-or-product-visualization-where-portability-matters-more-than-raw-render-farm-power) [Is BriteCore worth it as an insurance policy administration platform for carriers that need to minimise extended implementation timelines and costly customisation?](https://www.g2.com/discussions/is-britecore-worth-it-as-an-insurance-policy-administration-platform-for-carriers-that-need-to-minimise-extended-implementation-timelines-and-costly-customisation)[Best software for conducting user research in digital agencies](https://www.g2.com/discussions/best-software-for-conducting-user-research-in-digital-agencies)[Pros and Cons Details](https://www.g2.com/products/medallia-agent-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)