--- title: Medallia Agent Connect Reviews meta\_title: 'Medallia Agent Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 276 reviews by the users' company size, role or industry to find out how Medallia Agent Connect works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 276 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Medallia Agent Connect Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Agent Connect but has limited features. Are you part of the Medallia Agent Connect team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Agent Connect Community](https://www.g2.com/products/medallia-agent-connect/discuss) Languages Supported German, English, French, Italian, Spanish Solution Type Best-of-Breed Overview by Madeline Buyers Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agent-connect/competitors/alternatives) ## User Insights Average based on 276 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Medallia Agent Connect Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Aminu E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aminu E.") AE Aminu E. Member Experience Associate Health, Wellness and Fitness Mid-Market (51-1000 emp.) 4/29/2023 "exceptional" 5/5 What do you like best about Medallia Agent Connect? It has been the reason why I am able to keep track of my progress at work and as well provides me the option to see how satisfied our clients are with the services I prove. The metrics interface is off the charts. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? no concern at the current time cause it has been amazing Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? It has been able to shows my growth at work by helping compare my current progress with the previous months Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Raiza N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raiza N.") RN Raiza N. Customer Care Manager Mid-Market (51-1000 emp.) 9/15/2022 "Stella Connect Review" 5/5 What do you like best about Medallia Agent Connect? Stella Connect gives us the ability to not only gather customer's feedback but also respond and recover the negative feedback we receive. We also really like the QA feature and coaching. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Since Stella review requests are sent in a separate email from our customer service support response, there are instances when our members see the review request before the response and then give us negative feedback regardless of how much we adjust the delay. We hope there's a possibility to fully integrate the review request in each of our response. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella enables us to get data on customer satisfaction in general and what topics/reasons are driving negative customer experiences for us to address them internally or work cross-functionally within the other departments in our company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Laurie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laurie B.") LB Laurie B. CX Efficiencies Manger Small-Business (50 or fewer emp.) 5/18/2022 "Incredibly useful rating and training tool" 5/5 What do you like best about Medallia Agent Connect? Immediate real-time feedback from customers that allows for quick rectification of issues when they arise. I also like that customers can reward agents who have gone above and beyond or made them very happy with their service. We also love their training tools and have been using them to train our agents and promote improved customer interactions. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Some of the integrations do not yet function perfectly with our phone and chat platform UJet so we've had to create a backdoor solution to the insure we are able to get ratings on those channels and ensure that the correct agent receives the review Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Absolutely worth the time to set up, great real-time feedback and the ability to quickly resolve issues customers raise. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? This allows for immediate customer feedback so that we don't have to wait until the order delivers and the customer writes a review on a review site to know how they found the process. It also is a valuable training tool for our team Review collected by and hosted on G2.com. Show More 7/21/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tamra G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamra G.") TG Tamra G. VP of Merchant Care Mid-Market (51-1000 emp.) 7/21/2022 "Some very good aspects of Stella" 4/5 What do you like best about Medallia Agent Connect? Ease of use - easy for the employees, easy for our merchants to get and take the survey, easy for us to track scores and see and report on feedback and results Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? The product/engineering team does not seem to understand when certain changes they make will have customer impact. We have a salesforce integration and 3 -4 times this year alone we have had our connection broken by something the tech team at Stella changed without any notice or even thought that it could impact integrations for customers. Stella is a core KPI for our team so when we are out of commission for a few days to work with the Stella team to repair the issues, it has team impact Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? insight into how our transactional MX is - positive feedback to employees is fantastic to the team morale and insight into poor interactions helps us continuously improve Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MM Melissa M. Sr. manager operations Small-Business (50 or fewer emp.) 7/26/2022 "Huge fan of Stella" 5/5 What do you like best about Medallia Agent Connect? The survey tool has truly helped us to gain insight into our callers perspective. Our one on one tool helps us to log our CSC performance and is the first record-keeping system that we have had success with. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? The reporting system leaves room to be desired. The performance tab has the making of something that is much more convenient but it doesn't show me everything I need to see yet. The different reports between company performance and individual performance can be confusing. Also I would like to be able to look at all historical data on leaderboard activity to use that as an incentive. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? We did not have any insight into our callers opinions prior to Stella Connect. Also we did not have a performance tracking system that was able to be seen by both the supervior and the CSC. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emily G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily G.") EG Emily G. Associate Community Director, International Initiatives Mid-Market (51-1000 emp.) 7/21/2022 "Stella Connect for Customer Experience" 4/5 What do you like best about Medallia Agent Connect? Stella Connect has been extremely useful in providing further insights into what our team is doing well and narrowing down areas of improvement. I love being able to provide our customers with specific areas to highlight. Additionally personalizing our support by allowing customers to see our agent's faces has been a win! Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I'd love to see the ability to drill down further than email vs web when filtering tickets for review. Sometimes the date ranges don't pull accurately and default to "today". This minor fix would improve the usability. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? We're able to give our agents actionable feedback to work on as they receive low ratings so that they have a chance to improve. Additionally we're able to utilize Service recovery for our teams for a better service experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nicolas M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolas M.") NM Nicolas M. Sr. Manager Call and Quality Analytics Enterprise (\> 1000 emp.) 7/21/2022 "StellaConnect is a great platform for service feedback." 5/5 What do you like best about Medallia Agent Connect? Stella connect is a very simple, straightforward platform for generating and receiving feedback. Their customer service in the form of account managers is great as well. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? The simplicity can sometimes get in the way of the accessibility of data. The platform itself will not do a lot of the deeper dives for you, though you do have access to the raw data to that yourself if you so choose. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella generates a lot of detailed feedback on the actual customer-to-employee interactions. That feedback can be hard to gather without a tool like this, as it often gets buried in general product complaints. Actional, directional, timely feedback is often lacking for front-line employees, and this is a great tool to make up for that gap. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![James S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James S.") JS James S. Demand Generation, Marketing Manager Mid-Market (51-1000 emp.) 8/6/2022 "Stella connect is the ideal tool for the evaluation of my agen" 5/5 What do you like best about Medallia Agent Connect? It allows us to monitor not only the rating and comments from customers, but also the complaints they may have about each agent, so that we can make corrective actions. It also has a rewards program, where employees can choose their gifts according to the amount of points they have accumulated. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I would like to be able to make more customizable surveys and not the standard ones generated by the system. To be able to add a client to the database, I feel it is very cumbersome, too many steps to achieve it, I feel that they could simplify this process that we do so often. The whole process of setting up the system, from migrating customer data to the integration with the applications, took a long time. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? We are using this software to evaluate the performance of customer service agents and in turn reward the most outstanding ones, thus encouraging employees to improve every day and improve their strategies. What I like about this system is that the customers are the ones who rate the agents, according to their experience with them, making them strive for excellence. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LG Lina G. Customer Support Team Lead Small-Business (50 or fewer emp.) 7/24/2022 "The stella program is very easy to use and makes it easier to control the process." 4.5/5 What do you like best about Medallia Agent Connect? It is very convenient to monitor player reviews and in case of a bad review, you can write to the player and try to correct the previously negative review. It is very convenient to create 1:1 and like the "Celebrate" button :) Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? There are some things that could be improved, for example, when creating a 1:1 in the draft version, others can see my notes that I have not had time to send. It would be better if in the draft version, others could not make changes. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Our work is focused on providing services and customer satisfaction is very important to us. Thanks to the Stella Connect program, we can easily control this and see the full statistics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian C.") CC Christian C. Senior Data Analyst Enterprise (\> 1000 emp.) 7/21/2022 "A capable and user friendly tool to evaluate CSAT and coach associates" 4.5/5 What do you like best about Medallia Agent Connect? The integration with our contact platform has never had any issues. The interface is very user-friendly and the live stream of conversations makes monitoring the contact center easy. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? The reporting could be a bit more robust in slicing and visualizing the data for different segments (Teams, hire dates, etc...). To get to some metrics I have to download all the data (a very large file) and then work it myself. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella gives us an excellent real-time feed of how our associates are interacting with our customers. We can see historical trends and get not only a CSAT score but also an NPS score for our brand. Additionally, we use the coaching platform to better train associates Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Medallia Agent Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Agent Connect ](https://www.g2.com/products/medallia-agent-connect/discussions/new) ![Nicsa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicsa A.") NA Nicsa Avila • Last activity about 4 years ago Can I see other leaderboards from other companies? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) [ View all Discussions ](https://www.g2.com/products/medallia-agent-connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) Medallia Agent Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-medallia-agent-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-zendesk-contact-center) ##### ##### Medallia Agent Connect Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Feedback Management Tagging Segmentation Custom Reports and Dashboards [ View More Features ](https://www.g2.com/products/medallia-agent-connect/features) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Top-rated data visualization software for self-service analytics](https://www.g2.com/discussions/top-rated-data-visualization-software-for-self-service-analytics)[Affordable QA software for call centers](https://www.g2.com/discussions/affordable-qa-software-for-call-centers-what-s-worked-for-you)[What payment analytics tools are most trusted by finance leaders based on user reviews?](https://www.g2.com/discussions/what-payment-analytics-tools-are-most-trusted-by-finance-leaders-based-on-user-reviews) [Which tools connect suspicious device fingerprints across global networks for real-time financial fraud prevention software?](https://www.g2.com/discussions/which-tools-connect-suspicious-device-fingerprints-across-global-networks-for-real-time-financial-fraud-prevention-software)[RFP Templates](https://www.g2.com/articles/rfp-template)[Pros and Cons Details](https://www.g2.com/products/medallia-agent-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)