What do users say about Manychat?

Makes it easier to respond to followers and share information, saves time Review collected by and hosted on G2.com.

Heads-up for anyone considering ManyChat to manage organic DMs: read the "active contact" definition before you commit. I assumed an "active contact" meant someone I reached through an automation I built. In practice, a contact counts as "active" any time a message is sent or received through the platform — including organic conversations that land in the connected inbox, not just ones an automation started. That distinction isn't clear from the plan names, and the definition lives in fine print most people never read. It adds up quickly: the Essential plan ($14/mo) includes 250 active contacts, then charges $0.10 for every additional contact that month, so one post that drives a wave of DMs can push you over before you notice. I'm still in the trial period and I've decided to cancel. The tool itself works most of the time, but in my opinion the billing model isn't transparent enough about what you're actually paying for. Know exactly what "active contact" means before you connect your accounts. Review collected by and hosted on G2.com.

Manychat is a useful platform when it works. It makes it easy to manage WhatsApp conversations, automate customer-support flows, and build straightforward user journeys without needing advanced technical skills. The interface is generally user-friendly, and it can be a valuable tool for businesses that rely on WhatsApp to communicate with their customers. Review collected by and hosted on G2.com.

My biggest concern is the lack of reliable support when something goes wrong. I have been a paying Pro user for over a year, but after my usual monthly payment was successfully deducted, my account was unexpectedly downgraded to Free and I lost access to features my business relies on for live WhatsApp customer support.

It has now been almost three days, and the issue is still not resolved. During this time, my business operations have been affected and I have faced the risk of losing a client. I was told the matter had been escalated, but I have not received a clear resolution or timeframe.

It also appears that if an urgent issue happens over a weekend, there is very little effective support available. For a platform businesses rely on to manage customer support, that is extremely concerning.

I was also suddenly prompted to upgrade at a much higher price, despite not receiving clear advance notice and despite payment already being taken.

A billing or access issue should not leave a paying customer’s business at a standstill for almost three days. Review collected by and hosted on G2.com.

I love how Manychat allows me to automate DMs to my Instagram followers, making my Instagram reels and carousels perform better in terms of views and comments. It's really easy to use, especially the duplicating feature, which lets me create automations in less than five minutes, saving me hours each week. I also appreciate how fast it lets me deliver landing pages or sales pages to people interested in my products, maintaining consistency across all my posts. The initial setup was very easy thanks to the templates they offer, and once I got used to it, duplicating past campaigns became a breeze. Review collected by and hosted on G2.com.

I'm not sure. I honestly don't see any issues with Manychatchat at all. Review collected by and hosted on G2.com.

I like how you can integrate Manychat with your social media account. Especially if you have some influence, you can automate certain processes like when a user comments asking for more information or details on your post. Managing these interactions becomes easier as I can create automations and trigger them depending on the workflow we use, which is very user-friendly for first-time users, beginners, and intermediate users. It really helps create workflows that follow specific instructions based on business needs. For example, if a user comments 'interested,' Manychat would trigger and send a DM to that user, maybe asking them to fill out a form to schedule a consultation with our business. Manychat also captures keywords and automatically sends users to the appropriate department depending on their requests, this was integrated with Claude API, which is valuable because we receive many requests on platforms like Instagram. If the request comes from a non-client, we automatically send a consultation link for them to have the initial free consultation with us. Review collected by and hosted on G2.com.

I think that sometimes, let's say, a user has a private profile and this specific user demonstrate an interest in our service and commented interested in our post. So in this case, Manychat's not able to automate that process as send a DM to the user because the profile is private. For some reason, this automatically makes a process inefficient. At first, I had a little bit difficulty understanding everything. Maybe we could have some Manychat could host some more webinars for intermediate advanced users. Review collected by and hosted on G2.com.

I really like how easy it is to build and manage automation with Manychat without heavy technical effort. It allows us to scale conversations quickly, maintain consistent messaging, and respond faster while keeping interactions personalized. The initial setup was straightforward and easy to follow, and basic configurations and flows can be set up quickly with minimal technical effort. Review collected by and hosted on G2.com.

Some advanced use cases require more technical configuration than expected, and managing complex flows can become harder to maintain as they scale. Additionally, better analytics and clearer visibility into conversation performance would further improve optimization and decision-making. Review collected by and hosted on G2.com.

ManyChat is especially helpful for driving website traffic to users within social media platforms when it is not always easiest to provide users a link. Review collected by and hosted on G2.com.

A lot of times ManyChat disconnects profiles and so when an automation is thought to be setup then it disconnects and then we lose leads and web traffic because the automation did not fire correctly. Review collected by and hosted on G2.com.

used it with Facebook when running 5 day challenges - worked a treat Review collected by and hosted on G2.com.

The dev curve was sporadic - mainly because it was hard to keep up with changes in FB compliance and policies. Review collected by and hosted on G2.com.

I use Manychat for social media purposes, and I find it very useful as it helps me with all my needs. I like how easy it is to use and appreciate its applicability. Review collected by and hosted on G2.com.

I don't like that you can't plan posts ahead Review collected by and hosted on G2.com.

It makes it easy to build structured Messenger and Instagram flows that qualify leads, deliver information instantly, and guide users toward conversion, without requiring advanced technical skills. Review collected by and hosted on G2.com.

While the visual builder is intuitive at the beginning, larger funnels with multiple branches can become harder to manage and optimize Review collected by and hosted on G2.com.

I find Manychat great for driving client engagement in multichannel social environments and building conversions and revenue. It's intuitive and AI-driven, simplifying complex tasks and setups. I love how it manages the process with minimal input from me, automates tasks efficiently, and has improved significantly over time, making it user-friendly even for newcomers. It also excels in delivering high conversion rates and is a strong brand that simply works and fulfills all my needs. Review collected by and hosted on G2.com.

I'd give it voice support. I mean, providing a voice feature would make it a lot better. Although Manychat is primarily a chat-based platform, incorporating voice capabilities could enhance its overall functionality. Review collected by and hosted on G2.com.