1. [Home](https://www.g2.com/) 2. ... 3. [Identity Management Software](https://www.g2.com/categories/identity-management) 4. [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools) 5. [Manychat](https://www.g2.com/products/manychat/reviews) 6. [Manychat Claims vs Evidence](https://www.g2.com/products/manychat/claims-vs-evidence) # Manychat Claims vs Evidence This page compares marketing claims that Manychat makes on its own website with what real G2 users say in their reviews. Each claim's source link points to the page where it appeared. Claims are rated as follows: Supported when a clear majority of the reviewers who address it back it up, Disputed when a clear majority contradict it, and Mixed when reviewers are divided. Reviews that don't mention a claim are not counted. Last updated Sep 30, 2026 ## Claim: “Use AI to reply in DMs and comments, and proactively reach your audience with Broadcasts on WhatsApp, Telegram, and Messenger.” Mixed support from reviews. Reviewers report AI-driven, multichannel automation across Messenger, WhatsApp, and social-media comments, including automated replies and DMs. However, others describe limitations with private profiles and disconnected automations, so the claim is supported but not consistently reliable across use cases. - “ManyChat helps me automate conversations on Instagram, Facebook Messenger, and WhatsApp, saving time and improving response rates to customers and my audience.” [Read Full Review](https://www.g2.com/products/manychat/reviews/11381024) - “I find Manychat great for driving client engagement in multichannel social environments and building conversions and revenue. It's intuitive and AI-driven, simplifying complex tasks and setups.” [Read Full Review](https://www.g2.com/products/manychat/reviews/11577372) - “I think that sometimes, let's say, a user has a private profile and this specific user demonstrate an interest in our service and commented interested in our post. So in this case, Manychat's not able to automate that process as send a DM to the user because the profile is private.” [Read Full Review](https://www.g2.com/products/manychat/reviews/12832287) - “A lot of times ManyChat disconnects profiles and so when an automation is thought to be setup then it disconnects and then we lose leads and web traffic because the automation did not fire correctly.” [Read Full Review](https://www.g2.com/products/manychat/reviews/12700749) Source: [https://manychat.com/pricing](https://manychat.com/pricing) ## Claim: “Respond to messages from all connected channels in one place, on mobile app or desktop.” Supported by reviews. Relevant reviewers report managing conversations across Instagram, Facebook Messenger, and WhatsApp, including organic conversations in a connected inbox, while another describes using the platform on both desktop and mobile. These reviews support the claimed multichannel, cross-device experience. - “ManyChat helps me automate conversations on Instagram, Facebook Messenger, and WhatsApp, saving time and improving response rates to customers and my audience.” [Read Full Review](https://www.g2.com/products/manychat/reviews/11381024) - “including organic conversations that land in the connected inbox, not just ones an automation started.” [Read Full Review](https://www.g2.com/products/manychat/reviews/13046911) - “The entire platform is easy to use on desktop and mobile!” [Read Full Review](https://www.g2.com/products/manychat/reviews/10352580) Source: [https://manychat.com/pricing](https://manychat.com/pricing) ## Claim: “With Manychat, you can automatically reply to comments and messages, turn engagement into real conversations, and convert followers into customers faster.” Mixed support from reviews. Reviewers are split, with many reporting faster comment or DM responses, automated conversations, and improved engagement or conversions, while others describe profile disconnections, glitches, or failed automations that lose leads. - “I use Manychat for Instagram comment automation, and it helps a ton of time in responding to comments and helps me grow.” [Read Full Review](https://www.g2.com/products/manychat/reviews/12081912) - “I love how Manychat allows me to automate DMs to my Instagram followers, making my Instagram reels and carousels perform better in terms of views and comments.” [Read Full Review](https://www.g2.com/products/manychat/reviews/12461079) - “A lot of times ManyChat disconnects profiles and so when an automation is thought to be setup then it disconnects and then we lose leads and web traffic because the automation did not fire correctly.” [Read Full Review](https://www.g2.com/products/manychat/reviews/12700749) Source: [https://manychat.com/pricing](https://manychat.com/pricing) ## Claim: “Teach AI about your business and tone of voice and let it respond to your DMs, answer FAQs, reply to positive comments, and guide conversations towards your goals, automatically.” Mixed support from reviews. Reviewers report that Manychat can learn business information, auto-respond, and automate conversations toward customer goals, but others describe private-profile restrictions and disconnected automations that prevent messages from firing reliably. The reviews support the general automation capability while indicating meaningful limitations to the claim's broad automatic functionality. - “How easy it was to set up a bot to learn my business and auto respond and make appointments for me” [Read Full Review](https://www.g2.com/products/manychat/reviews/10380640) - “ManyChat helps me automate conversations on Instagram, Facebook Messenger, and WhatsApp, saving time and improving response rates to customers and my audience.” [Read Full Review](https://www.g2.com/products/manychat/reviews/11381024) - “I think that sometimes, let's say, a user has a private profile and this specific user demonstrate an interest in our service and commented interested in our post. So in this case, Manychat's not able to automate that process as send a DM to the user because the profile is private.” [Read Full Review](https://www.g2.com/products/manychat/reviews/12832287) - “A lot of times ManyChat disconnects profiles and so when an automation is thought to be setup then it disconnects and then we lose leads and web traffic because the automation did not fire correctly.” [Read Full Review](https://www.g2.com/products/manychat/reviews/12700749) Source: [https://manychat.com/pricing](https://manychat.com/pricing) ## Claim: “Build your own flow or start from 60+ ready-made templates to reply to comments, greet new followers, and share links in DMs instantly.” Supported by reviews. Relevant reviewers generally report easy template-based flow setup, comment-triggered automations, and automated conversations that deliver information quickly, though some describe private-profile limitations or automation disconnections. The reviews support the claimed functionality direction, but do not independently establish the specific availability of 60+ templates. - “The initial setup was very easy thanks to the templates they offer” [Read Full Review](https://www.g2.com/products/manychat/reviews/12461079) - “The automation templates allow me to set up automated conversations across Messenger, Instagram, and WhatsApp.” [Read Full Review](https://www.g2.com/products/manychat/reviews/11381024) - “A lot of times ManyChat disconnects profiles and so when an automation is thought to be setup then it disconnects and then we lose leads and web traffic because the automation did not fire correctly.” [Read Full Review](https://www.g2.com/products/manychat/reviews/12700749) Source: [https://manychat.com/pricing](https://manychat.com/pricing) ## Claim: “Everything in Free, plus build unlimited automations, collect contact info, and segment your audience with tags.” Mixed support from reviews. Reviews support that Manychat provides automation and contact-related functionality, but they also describe significant plan and contact limitations, which do not support the claim of unlimited automations. No reviewer meaningfully addresses audience segmentation with tags, and the reviews do not establish the full bundle of capabilities in the claim. - “ManyChat is super easy to set up, even if you're not a developer. The automation templates allow me to set up automated conversations across Messenger, Instagram, and WhatsApp.” [Read Full Review](https://www.g2.com/products/manychat/reviews/11381024) - “The free plan is quite limited. You’ll quickly outgrow it if you need anything beyond basic flows or want to use multiple channels.” [Read Full Review](https://www.g2.com/products/manychat/reviews/11381024) - “Another thing is they claim 1000 contact in free plan But it's not like that, even with 15-20 contact they will tell, your contacts is filled and you need to upgrade the plan.” [Read Full Review](https://www.g2.com/products/manychat/reviews/5293121) - “I dont use the contact function and yet I cant turn it off.” [Read Full Review](https://www.g2.com/products/manychat/reviews/10416905) Source: [https://manychat.com/pricing](https://manychat.com/pricing) ## Claim: “It works across Instagram, WhatsApp, Messenger, TikTok, Telegram, Email, and SMS.” Mixed support from reviews. Reviewers confirm automation across Instagram, Messenger, and WhatsApp, but another reviewer wished for integration with additional social media platforms. The reviews do not meaningfully address TikTok, Telegram, Email, or SMS, so they do not establish the full scope of the claim. - “ManyChat helps me automate conversations on Instagram, Facebook Messenger, and WhatsApp, saving time and improving response rates to customers and my audience.” [Read Full Review](https://www.g2.com/products/manychat/reviews/11381024) - “I wish there was an intergration with other social media platforms.” [Read Full Review](https://www.g2.com/products/manychat/reviews/10352580) Source: [https://manychat.com/pricing](https://manychat.com/pricing)