Generated from real user reviews
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you like about ManageEngine ServiceDesk Plus?
I like best about ManageEngine ServiceDesk Plus is its easy-to-use interface, strong ITIL-aligned workflows, and powerful ticket automation. It helps
kuldeep p.
Mid-Market (51-1000 emp.)
4.5/5
"Seamless Integration and Customization, Incredibly Easy to Use"
What do you like about ManageEngine ServiceDesk Plus?
Integration internally with other manage engine product. Customization and Ease of use.
See Related User Reviews
Pawan K.
Enterprise (> 1000 emp.)
4.5/5
"A feature rich tool for IT management."
What do you like about ManageEngine ServiceDesk Plus?
It provides a wide range of features that are useful for everyday tasks and also supports integration with various tools and services. ME has introduc
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Great Integration and Customization, but Needs Smarter AI Ticket Replies"
What do you like about ManageEngine ServiceDesk Plus?
We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you like about ManageEngine ServiceDesk Plus?
I like best about ManageEngine ServiceDesk Plus is its easy-to-use interface, strong ITIL-aligned workflows, and powerful ticket automation. It helps
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Great Integration and Customization, but Needs Smarter AI Ticket Replies"
What do you like about ManageEngine ServiceDesk Plus?
We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Comprehensive Helpdesk Tool with Robust Inventory Management"
What do you like about ManageEngine ServiceDesk Plus?
This is a highly comprehensive helpdesk tool that supports both inventory management and problem logging.
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Great Integration and Customization, but Needs Smarter AI Ticket Replies"
What do you like about ManageEngine ServiceDesk Plus?
We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou
See Related User Reviews
Pawan K.
Enterprise (> 1000 emp.)
4.5/5
"A feature rich tool for IT management."
What do you like about ManageEngine ServiceDesk Plus?
It provides a wide range of features that are useful for everyday tasks and also supports integration with various tools and services. ME has introduc
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Great Integration and Customization, but Needs Smarter AI Ticket Replies"
What do you like about ManageEngine ServiceDesk Plus?
We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you dislike about ManageEngine ServiceDesk Plus?
I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur
Zafar Javed S.
Mid-Market (51-1000 emp.)
5.0/5
"Manage Engine Service Desk plus review"
What do you dislike about ManageEngine ServiceDesk Plus?
Initial configuration and implementation is bit tricky and need some patience.
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you dislike about ManageEngine ServiceDesk Plus?
I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur
kuldeep p.
Mid-Market (51-1000 emp.)
4.5/5
"Seamless Integration and Customization, Incredibly Easy to Use"
What do you dislike about ManageEngine ServiceDesk Plus?
Advance configuration is hard. Limitation with standard reports.
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you dislike about ManageEngine ServiceDesk Plus?
I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Comprehensive Helpdesk Tool with Robust Inventory Management"
What do you dislike about ManageEngine ServiceDesk Plus?
The upgrade alters the software so significantly that users are forced to relearn how to use it.
See Related User Reviews
Rahul R.
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus"
What do you dislike about ManageEngine ServiceDesk Plus?
I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Comprehensive Helpdesk Tool with Robust Inventory Management"
What do you dislike about ManageEngine ServiceDesk Plus?
The upgrade alters the software so significantly that users are forced to relearn how to use it.
See Related User Reviews
Praveen K.
Enterprise (> 1000 emp.)
5.0/5
"Very good tool for managing Service desk. We switched from Symphony Summit to ME."
What do you dislike about ManageEngine ServiceDesk Plus?
Managing tickets of multiple entity of a group company is little bit difficult as not having in-buit functionality.
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Good System for managing our devices"
What do you dislike about ManageEngine ServiceDesk Plus?
Software packages that are not included in ManageEngine take some time to get approved and added to the application list.
Integrates with Endpoint Central to use with our devices. I like the mapping feature as well. AI features are neat as well Review collected by and hosted on G2.com.
Licensing can be quite confusing but other than that very good! Review collected by and hosted on G2.com.
Manage service engine helps our team to reduce workload and manage our service ticket real time Review collected by and hosted on G2.com.
what I dont like is sometimes its crashes and some reporting tool or features is limited Review collected by and hosted on G2.com.
It's a good tool that provide you helpdesk complite solution in single interface and you can track and rivew all service request and export auto tickting report, you can manage all change request and incident management by this tool. Review collected by and hosted on G2.com.
I am useing this tools from last 2 year, and currently i am unable to find any dislike point. Review collected by and hosted on G2.com.
ServiceDesk Plus is a useful tool for logging services tickets. User friendly, very good ticketing handling, good asset management, easy to use, many functions and features. Review collected by and hosted on G2.com.
The search function is nearly useless and if you have a lot of tickets in the immediate archive, hard to implement. It's very limited in features and functionality. Review collected by and hosted on G2.com.
Easy GUI more secure more faster
Enhanced monthly Review collected by and hosted on G2.com.
More enhance for assets and workflow
Dashboards Review collected by and hosted on G2.com.
The most helpful thing has been the ticket management and the features in the change management section. This has improved our internal IT infrastructure and processes. Review collected by and hosted on G2.com.
The least helpful thing at this time is that we are still on the "on-premises" version of Service Desk. However, we are looking to move to a cloud-based system. Review collected by and hosted on G2.com.
Helpdesk Management and Asset Management Review collected by and hosted on G2.com.
Purchase, I am not using it as we have our own ERP for that. Review collected by and hosted on G2.com.
Ease of use and manageability and adaptability and support from company Review collected by and hosted on G2.com.
Way too expensive for a help desk option. Review collected by and hosted on G2.com.
Inventory tracking and listing feature. Request tracking system. Review collected by and hosted on G2.com.
Screens are simple and clear, it just takes time to build the structure. Review collected by and hosted on G2.com.
It is easy to use, easy to manage technicians and easy in tracking all service requests raised by users Review collected by and hosted on G2.com.
all is well so far except that its expensive Review collected by and hosted on G2.com.
