MaintainX Reviews & Product Details

Extremely user-friendly thanks to intuitive UI and mobile-first methodology. The desktop app is also extremely powerful and the reporting features are outstanding. The AI features make maintenance work super easy and less of a chore.

Integrations with IoT sensors and condition monitoring looks easy-to-use and setup, without the need for expensive consultants.

The performance is blazing-fast, thanks to being cloud-based rather than locally hosted like other CMMS we have used in the past.

The pricing is competitive for the features offered, and I would pick MaintainX over any other CMMS any day (I've had my experience).

Support and onboarding was outstanding and still continues to this day. The almost-instant responses from MaintainX helpdesk cannot be beaten. Review collected by and hosted on G2.com.

I don't dislike anything about MaintainX. As it is with any CMMS, the only challenge is the quality of data people put into it. Review collected by and hosted on G2.com.

MaintainX is very easy to use and gives us a clear view of maintenance activity across different parts of the business. We use it for work orders, fault tracking, planned maintenance, procedures, parts and calibrations, and it helps keep ownership and status visible without adding unnecessary complexity. Review collected by and hosted on G2.com.

There is very little we actively dislike. Some of the reporting and configuration of meters and the like can take a little time to tailor to your needs, particularly as your use of the platform becomes more complex, but overall we have found it straightforward and reliable. Review collected by and hosted on G2.com.

I love the ease of adoption. The whole system is easy to use and set up. This makes it very easy to onboard new users as it works in a very logical way. I also really like the reports that are built in and how they can be configured. The built in AI features are super helpful as well. I've got all our machinery manuals uploaded and this makes it easy for my team to extract the information. Review collected by and hosted on G2.com.

I wish there was an easy way to set up assets coming online and offline so that tracking availability over time was more accurate. Right now I have to have a second program set up through API access that brings assets online and offline in MaintainX according to our asset use schedule. Review collected by and hosted on G2.com.

MaintainX has been a valuable tool in helping organize and streamline our service department. It has improved visibility across all work orders, allowing us to track status, prioritize tasks, and manage workload more effectively. The platform has enhanced communication between our coordinator and technicians, ensuring clearer expectations and better accountability. Overall, MaintainX has helped us become more structured, responsive, and efficient in how we manage service operations. Review collected by and hosted on G2.com.

One of the main downsides of MaintainX is the lack of features across different subscription levels, which can limit functionality unless you’re on a enterprise-tier plan. Key tools that would significantly improve efficiency, such as advanced reporting or customization, are not always available at lower levels, creating gaps in workflow capabilities. Additionally, the platform offers limited customization, particularly when it comes to tailoring fields, workflows, and reports to fit specific operational needs. This can make it difficult to fully align the system with how our service department operates, requiring workarounds instead of a true fit-for-purpose solution. Review collected by and hosted on G2.com.

MaintainX has revolutionised our workplace maintenance management. We can easily create work orders, link them to the right assets and locations, and assign them to the relevant technician to resolve the issue. It also gives us a clear, demonstrable history of all work carried out on every piece of equipment across our site. The different user tiers mean we can customise who sees what information, which helps keep processes efficient and well controlled.

I don’t recall the system ever having any downtime during work hours, so we can rely on it when we need it most. Processing speed is fast as well, which really helps—especially when uploading images quickly.

Overall, between the effective system and the brilliant ongoing support from our account manager, it feels like great value all around. Review collected by and hosted on G2.com.

At this stage, I have very few frustrations with MaintainX. Review collected by and hosted on G2.com.

What I like best about MaintainX is its ease of use. The mobile platform makes it simple for technicians to complete work orders and PMs in real time, while providing clear visibility into equipment history, downtime, and maintenance performance. Review collected by and hosted on G2.com.

While MaintainX is very easy to use, I would like to see more advanced preventive maintenance scheduling options, improved downtime analytics, and greater reporting customization. Some key maintenance and reliability metrics still require exporting data to Excel for deeper analysis Review collected by and hosted on G2.com.

Being able to track all our work and using the data to build better efficiency with our maintenance, inventory, and operations. The team at MaintainX such as Nick Sinopoli and Jessica Rich who are very friendly and helpful. Review collected by and hosted on G2.com.

I would like to have more customizable reminders/alerts for work orders that could be sent to my phone before something becomes overdue. Having to open MaintainX on my phone/computer in order to manually see what is due for the day is not always practicable to start each day depending on what is going on upon the start of work such as if there is a machine that needs immediate repairs from a breakdown that potentially happened on nightshift or other things that keep me away from my office for a chunk of time. The current email alerts only offer the ability to notify after something is overdue. If there was an option to turn on reminder emails or ideally texts that would say "this thing is due today" it would allow me to make sure I'm never forgetting things that could pop up as needing to be done on that day only to find out later when I finally have a chance to log in to my MaintainX account on a device and manually check for updates. Honestly if there were some simple options to set reminders at custom intervals ahead of time that would be great. maybe some things I would just want a reminder that it is due the same day but other times I could see where I might want 24 or 48 or 72 hours of heads up reminders just to get it in my head as pending when there are many things I'm trying to keep tabs on in my mind each day as a maintenance supervisor type role that also is working in the field actually physically doing most of the repairs and maintenance. Review collected by and hosted on G2.com.

The inspection forms can be created in a variety of ways - from existing templates to custom designed from scratch. Customer design is highly intuitive and flexible. I've examined other inspection tools - nothing comes close to the ease of use of MaintainX!

Customer service is fantastic and highly accessible. A friendly and highly competent support team (not bots!) is available 24/7 via chat. For conceptual or setup, best practices, an account manager is eager to assist. Review collected by and hosted on G2.com.

No downsides - for service providers, the platform had not had a true "customer" module, but that feature has been recently introduced. MaintainX are continuing to develop the platform and are very responsive to user feedback. Review collected by and hosted on G2.com.

What I like most about MaintainX is how easy it is to use day-to-day. Creating work orders, tracking tasks, and checking maintenance history is pretty straightforward, which makes it a lot easier to stay organized. It also helps keep communication clear between the team since everything is in one place instead of spread across emails, texts, or paper notes. Review collected by and hosted on G2.com.

I like the app overall, but it isn’t as clear or as easy to use as the browser version. Review collected by and hosted on G2.com.

The system does the job. At its heart, this is what we need. The options to link jobs to locations, assets, and parts are highly desirable too. The new AI function is also what we are investigating. Review collected by and hosted on G2.com.

Due to how we have set it up, the changes we are making to get the most out of the system are laborious. There is good support from MaintainX with much of this, but a clearer focus on the architecture of the system upon setup would have saved us time now. Review collected by and hosted on G2.com.