MaintainX Reviews & Product Details

MaintainX has become our best friend out in the field. It helps us stay on top of everything and keeps us organized, especially when we’re planning for future events. Review collected by and hosted on G2.com.

The only thing I don’t like is that I can’t use it when cell phone service is limited. Review collected by and hosted on G2.com.

How easy it is to create WOs and the procedures. I also like the fact that we can keep all the comments under each WO, making it easy to track the conversations. Review collected by and hosted on G2.com.

Not so much a dislike but if I could download the weekly schedule, it would be extremely helpful. Review collected by and hosted on G2.com.

There are so many things I find great about using Maintain-X. I really like that Maintain-X is becoming the single source of truth for our company, especially since we’re such a large organization. We also love being able to digitize everything in the software, including storing our machine manuals there, so we can use the AI Copilot to help with troubleshooting. Another big benefit is that we can now share parts across all sites, which helps minimize downtime when certain parts have long lead times. The support team really makes sure that they are attentive to what our company's goals are and how dedicated they are to making the software so user friendly, and a breeze for the maintenance team. Our account Managers Sergio and Daniel have been such a HUGE support and are always there for us in times of need. Having all of our procedures at hand is a great as well. our Company is having such a success with Maintain-X now being implemented and I would highly recommend this software. Review collected by and hosted on G2.com.

There isn’t much I can say that I dislike about it. Review collected by and hosted on G2.com.

User friendly and easy to update. Saves time in moving from tracking maintenance previously through google sheets. Keeps everyone informed in one central space and allows us to track our assets and work orders efficiently. Review collected by and hosted on G2.com.

Have not found anything that I dont like about it Review collected by and hosted on G2.com.

There are so many things I appreciate about MaintainX, from how easy it is to integrate and deploy to the level of customer service and ongoing engagement. It’s also very user-friendly for both requesters and full users. We’ve captured a lot of valuable data and produced reliable reporting, which has helped us reduce unplanned downtime on critical assets by 90%—a huge feat in most industries. We’ve also started our journey into predictive maintenance with sensor technology, and the MaintainX vibration team was able to warn us about a catastrophic failure before it happened (as verified by our senior maintenance mechanic). Compared with the L2L and Maximo platforms, the pricing feels fair, and leadership can see the ROI immediately across the board. Review collected by and hosted on G2.com.

Some parts of the reporting still need tweaking for me, particularly the ability to compile all data into a single Excel report. From time to time, new features roll out—or changes are made to existing features and reporting—without our knowledge, and we end up having to contact our customer reps just to figure out what’s different.

Another issue is visibility: full users can see all open work orders, but requesters can’t. That gap can easily lead to duplicate work orders being submitted. It would be helpful if requesters were prompted to check whether a similar request already exists before submitting a new one. I’d also like a notification icon within the app itself, similar to the alarm bell in Outlook. Finally, it would be great to have a way to link related work orders together for easier troubleshooting, and I understand this is a feature within the new MaintainX Copilot. Review collected by and hosted on G2.com.

The ability to organize our existing inventory sheets from Excel and transfer them into the Maintain X platform easily has been a big plus. Navigation through the software is straightforward, and I like being able to micromanage each piece of equipment with maintenance records, shop diagrams, parts inventories, photographs, and vendors all in one place. Maintain X seems to do it all.

The notification feature is very important to us. Pricing is reasonable, and we hope this will save us hours of time once our onboarding is complete. Support during onboarding has been great. We have not used the integrations feature yet, other than importing data from Excel spreadsheets, which works flawlessly. Performance is fast, with the ability to quickly find a particular asset. We’re still learning the AI capabilities, including its ability to recognize brands of equipment. Review collected by and hosted on G2.com.

So far, we haven’t found any downsides, but we’re still learning about the product and getting familiar with how it works. Review collected by and hosted on G2.com.

I like the fact that it is very versatile and flexible in our business. In our case for example we use maintain X for a lot of maintenance and part inventory, but with it being very versatile we have found it very helpful in record keeping for manure handling and more. Plus the customer support is very helpful and quick responses at any time of day. Review collected by and hosted on G2.com.

There are only a hand full of very minor things i dislike, one being that there is only one possibility for unit cost in inventory but there is multiple options for vendors and part numbers, in some instances it would be helpful to see the price of all vendors to better choose where to buy parts from. Another thing we would like to see in the future is the ability to have accumulation meters. Another thing we would like to see is the ability to edit automation on the mobile app. Review collected by and hosted on G2.com.

The visibility it provides. It allows us to see work happening across all properties in one place, which helps with accountability, reporting, and identifying trends before they become larger issues. The data gives us a much clearer picture of how our assets, and employees are performing. Review collected by and hosted on G2.com.

There are a few limitations around reporting customization and workflows that I'd like to see improved. Sometimes getting exactly the report or dashboard view you want requires extra work or manual analysis. Review collected by and hosted on G2.com.

Ease of use, very simple to set up the system and has endless possabilities help track and mantain equipment Review collected by and hosted on G2.com.

Some services are restricted to the Enterprise version which is quite a bit more than the lesser packages. It makes it very difficult for smaller companies to be able to afford the system and utalize it fully. It would be great if certain features could be added so you could customize your needs versus an all or nothing approach as it is currently Review collected by and hosted on G2.com.

It is intuitive and easy to follow especially if you have a plan in place on how to capture and use the information Review collected by and hosted on G2.com.

Limited device choice of use. We have tough books and they lose some functionality that an ipad would have. Review collected by and hosted on G2.com.