MaintainX Reviews & Product Details

I like how easy the system is to use, and that I can make it as simple or as complicated as I want. It’s also very easy to tailor to my company’s needs. Review collected by and hosted on G2.com.

I dislike the cost of the licenses. I’d like to be able to add more members so I can really get everyone in the company involved, but I’m restricted by the number of licenses available. Review collected by and hosted on G2.com.

MaintainX is a very simple to use software flatform. This was very easy to implement at our company. The customer support service is above and beyond expectation. They have innovated their CMMS system to fit our global needs as a customer. They continue to make changes as we develop this software into our system. We continue to use this on a daily basis globally. Integrating this CMMS system has become a focal point in our goals for this year. Review collected by and hosted on G2.com.

I do not have any current complaints. I feel this has truly been the easiest software I have used. Review collected by and hosted on G2.com.

Ease of use. After initial implemenation, it's been very easy to navigate through the system. The platform has been extremely helpful with scheduling not just PMs but also reactive jobs for my team.

Support from the MaintainX team has been phenominal, they are super responsive. Willing to help how they can and always friendly.

Lastly, I love how they are continuing to grow this platform and expand it to help meet the end-users needs. Review collected by and hosted on G2.com.

My only "negative" would be on us and not MaintainX. The system is originally designed for PM at a facility. We are using it for both PM and Reactive; and at this point we have WAY more reactive.

There were some intial modifications we had to do w/Maintain X to get over this small hump and they did a great job getting it us squared away. Review collected by and hosted on G2.com.

Since we switched to MaintainX, we've managed to do away with paper work orders entirely, which has really helped us streamline our maintenance operations and keep comprehensive records for all our equipment. The platform's reporting features have also made it much simpler to present data and visuals when we're seeking approval for new equipment purchases. Additionally, the recent advancements in AI integration are quite impressive. Our account representative Ira, has been outstanding throughout our transition to the platform, making the process much smoother. Review collected by and hosted on G2.com.

In my opinion, the only potential drawback we face is related to the technological learning curve experienced by some of our longer-tenured staff members. However, this issue is not connected to MaintainX itself. Review collected by and hosted on G2.com.

The whole system is very user-friendly. I’m amazed at how quickly we’re able to get new technicians up to speed on work orders. The built-in MaintainX Academy trainings really help expedite that process. The account managers and support staff do I great job helps us. Review collected by and hosted on G2.com.

Sorting doesn’t always work unless I’m entering exactly the same text. The delay between the mobile app and the desktop version is sometimes frustrating. There are so many reports available, and it would be helpful to have a tutorial that highlights the key reports to help me get started. Review collected by and hosted on G2.com.

The functionality - from utilizing the chat feature to the interface, work order creation and managing parts inventories. Review collected by and hosted on G2.com.

The implementation was very good and nearly seamless, however what it exposed was how poor a condition our existing system and data were. I really wish that I was aware of this system sooner. Review collected by and hosted on G2.com.

MaintainX is VERY user friendly! You don't need to be a rocket scientist to understand how to use MaintainX, it is very intuitive to use.

It took a very short time for us to implement and get going. Review collected by and hosted on G2.com.

The only downside, for me, is the fact that there is no long term visual for workorders on the calendar. I would like to see a workorder show visually (like a diminishing "bar" for as long as the W.O. is open, until it's due date.)

Say, the workorder is a month long. From the start date to the due date, there would be a bar that diminishes and maybe changes color as you get closer to the due date. Review collected by and hosted on G2.com.

Managing and overseeing our workflow has become much easier. The platform is straightforward to use, with only a minimal learning curve - our team was able to get everything set up and operational within just one to two weeks. The mobile app is excellent, which is especially important for those of us who are frequently on-site instead of working from the office. Review collected by and hosted on G2.com.

There are only minor inconveniences, and these are typically resolved within a few days. Review collected by and hosted on G2.com.

Not only do I love MaintainX, but my entire work family does as well. What we appreciate most about MaintainX is its user-friendly design. It makes everything simple, from someone submitting a request to our team being able to address it quickly. We use MaintainX every day, It just shows you how easy this really makes our day to day work life better. Not to mention the amount of features it has along with filters. With those the live time tracking of orders especially if they have procedures. Aside from how fast it is to receive help from MaintainX Customer Support, when needed. Review collected by and hosted on G2.com.

There honestly isn't anything that I dislike about MaintainX. Review collected by and hosted on G2.com.

MaintainX has been a essential minute by minute tool for managing our multi-location operations, and I want to highlight how great and supportive Tommaso Rivetti has been throughout the entire process. He has taken the time to understand our workflows and has been extremely responsive in helping us get our reporting and setup exactly how we need it. He's shown me so many cooler features and hacks to help me manage my 50+ site flow.

What I like best about MaintainX is how easy it makes it to track, assign, and follow up on maintenance tasks across multiple locations in real time. The interface is user-friendly, and the ability to attach photos, documents, and comments to each request helps ensure clear communication and accountability. I also appreciate the customizable checklists and the flexibility to set recurring tasks or preventive maintenance schedules, it really supports staying proactive rather than reactive. Review collected by and hosted on G2.com.

nothing at all, it's an easy to use platform! Review collected by and hosted on G2.com.