Lucky Orange Reviews & Product Details

Lucky Orange combines website analytics, visitor feedback and AI-powered analysis to help businesses understand visitor behavior and identify opportunities to improve conversions. Its suite of tools includes Dynamic Heatmaps, Session Recordings, Conversion Funnels and Discovery AI, an analytics assistant that answers questions about your website in plain language. Ask Discovery which traffic sources bring visitors who convert, which pages have the most visitor frustration or what non-converting visitors have in common. Discovery analyzes actual visitor interactions and provides written findings, guiding you to relevant heatmaps, session recordings and other tools so you can investigate the behavior behind the insights. Discovery Visualize brings those findings to life with supporting charts, graphs and lists. Written analysis and visualizations work together to help you explore trends, compare visitor groups and decide what to investigate next. Use the Visualize workspace to review conversion performance over time, compare mobile and desktop engagement or prepare findings for a team meeting or client presentation. Rearrange or archive visual cards, download the workspace and ask follow-up questions to explore a specific card in more detail. Built for website owners, digital marketers, ecommerce teams and agencies, Lucky Orange supports workflows ranging from investigating landing page performance to understanding cart abandonment and reporting on client results. Trusted by more than 500,000 websites worldwide, it offers integrations and installation options for platforms including Shopify, Shopify Plus, BigCommerce, WordPress and Square. Understand visitor behavior with Session Recordings and Dynamic Heatmaps Session Recordings let you watch individual visitor journeys to understand how people navigate your website, where they hesitate and what obstacles they encounter. Optimizable Segments help you find sessions with behaviors worth investigating, including signs of frustration or confusion. The AI Referrals segment helps you identify visits referred by supported AI platforms, including ChatGPT, Gemini, Perplexity, Claude and Microsoft Copilot. Dynamic Heatmaps reveal where visitors click, tap, move their mouse and scroll, including interactions with dropdown menus and hover content. Explore engagement patterns across visitors and use Scroll Heatmaps to determine whether people reach important content and calls to action. Investigate conversion barriers with Funnels and Form Analytics Conversion Funnels show where visitors drop off between defined steps, such as viewing a product, starting checkout and placing an order. Form Analytics helps you identify obstacles to form completion. Together with recordings and heatmaps, these tools help teams narrow their investigation and prioritize potential improvements. Collect feedback and engage visitors Surveys let you ask visitors directly what they need or what is preventing them from converting. Choose multiple-choice, rating, like/dislike or open-ended questions, and target surveys to relevant visitors. Live Chat helps your team answer questions and assist visitors while they’re on your website. Announcements let you deliver targeted messages, such as promotions, product updates or requests for reviews. These tools complement behavioral analytics with direct feedback and opportunities to address visitor concerns. Evaluate individual pages with Page Insights Page Insights brings traffic, engagement, frustration events and page speed metrics together for each page. Review activity such as bounces, unique visitors and form submissions, compare performance across timeframes and open relevant recordings or heatmaps to investigate further. Lucky Orange helps teams connect performance metrics with the visitor experiences behind them. Discovery AI and Discovery Visualize make those findings easier to explore, explain and share, helping you move from a website question to a more informed decision about what to improve next.

Seller

Lucky Orange

Discussions

Lucky Orange Community

Languages Supported

German, English, French, Hebrew, Italian, Spanish

Solution Type

All-in-One

Overview by

Bradley Friedman

Used by Scrutinizer and 2 others

Beta

Pricing

Pricing provided by Lucky Orange.

Free

$0.00

Per Month

View More Pricing Information

Lucky Orange Integrations

(14)

Verified by Lucky Orange

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Daren F.

2/2/2026

"Feature-Rich, User-Friendly, and Cost-Effective"

5/5

What do you like best about Lucky Orange?

I use Lucky Orange for its chat functionality, heatmaps, customer experience recordings, and tracking the sources of leads. I like that it provides all these tools at a reasonable price. It's reliable, user-friendly, and well-designed. The support team is quick to help find solutions on the rare occasions I've had an issue. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

I can't think of anything that I dislike about it. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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These are words we love to hear! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

Mitchell T.

head of ecommerce & marketing

Small-Business (50 or fewer emp.)

2/26/2026

"Heatmaps I Love for My Website"

5/5

What do you like best about Lucky Orange?

the heatmaps for my website which allow me to accurately strategise Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

the cost is quite high considering the traffic we have Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

Magnus P.

1/29/2026

"Indispensable for web behavior analysis"

5/5

What do you like best about Lucky Orange?

I like that I can observe how users change on the website. I see how users behave, where they come from, and where they particularly look. This allows me to improve my website. The initial setup process of Lucky Orange was simple, and I have experienced good results from switching from Google Ad Space to Lucky Orange. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

Nothing at all Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Thanks for taking the time to leave us a review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Will from Lucky Orange

Verified User in Wholesale

Mid-Market (51-1000 emp.)

2/15/2024

"Easy Setup, Essential for Rage Click Analysis"

4.5/5

What do you like best about Lucky Orange?

I like tracking site traffic, growth, rage events, and site referral sources with Lucky Orange. Rage clicks is a feature that stands out to me. The initial setup was easy, and I would recommend Lucky Orange, especially when making changes to the site. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

Nothing comes to mind, could always be less expensive. Review collected by and hosted on G2.com.

Response from Bradley Friedman of Lucky Orange

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Thanks for your review and feedback! Whether it’s our features or the insights they provide, we love that we’ve been able to impress you with our technology! Heatmaps are our favorite tool too. Regarding your comment about pricing: we understand your frustration with pricing, which is why we offer a free plan that includes access to all 20+ features in Lucky Orange. Our tool continues to evolve to bring you more value through new features released over the past year, including multiple question surveys, optimizable segments, an Optimizely integration and more. We genuinely value any feedback you may have, so please feel free to reach out to us at support@luckyorange.com, referencing this review, to start a conversation.

Once again, thank you for your review. If there is anything we can assist you with, don’t hesitate to let us know.

Cheers - Bradley from Lucky Orange

Grace N.

Head of Product Testing

Small-Business (50 or fewer emp.)

7/9/2025

"My favorite color & My new favorite software"

5/5

What do you like best about Lucky Orange?

We are super excited about tracking individual website visitor behaviors. It is easy to see what pages users are visiting and getting stuck on. The software is super intuitive, easy to use, and easy to setup. Checking the heat maps to see where users click or scroll to is great to changing our website pages. Adding a chat feature to the website is great, especially with so many automations to create. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

I am struggling with creating custom events but am in touch with the support team! I wish I could create a form in the pop-up where users could input their email to go to their profile. I wish I could connect this to Brevo and/or Meta too. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. And we agree, using Lucky Orange with Google Analytics is a great way to complete the picture of that customer journey. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

Verified User in Automotive

Mid-Market (51-1000 emp.)

11/10/2025

"Heat Map Tracking Delivers Powerful Insights Instantly"

4/5

What do you like best about Lucky Orange?

The heat map tracking is the reason we signed up for the tool – and what we like best. It helps us make real-time decisions about how users are interacting with our website, what they're clicking, and (even more importantly) what they're not clicking. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

Hitting session limits is frustrating, particularly because we're not a large or enterprise level site, so it seems like for what we pay, we should be able to gather more data each month. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. Our integration with Google Analytics is a great way to see a complete picture of how visitors are interacting with your site. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Will from Lucky Orange

Pau R.

2/5/2026

"Intuitive Interface and Precise Analysis"

4.5/5

What do you like best about Lucky Orange?

I really like the interface of Lucky Orange. I also appreciate the heat map because it helps me understand where customers are going and the exit points on my website. Additionally, the initial setup was very easy when using Shopify. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

precio Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Cheers - Will from Lucky Orange

Kamal P.

12/5/2025

"Boosted Conversions and Simplified Visitor Tracking"

5/5

What do you like best about Lucky Orange?

I appreciate using Lucky Orange for its ability to help with customers solving questions and converting sales. I like that it offers features needed to improve our page and supports conversions. The calling feature or booking a meeting stands out, although it requires going to a different window to call. Lucky Orange's setup was very easy, which I found convenient. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

I don't like that we have to go to a different window to call. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Thanks for taking the time to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

Kaan .

2/18/2026

"Excellent conversion optimization and customer analysis"

5/5

What do you like best about Lucky Orange?

I like the recording feature and the 10x display feature in Lucky Orange. These features allow me to see very efficiently when customers drop off. Overall, I find everything about Lucky Orange great. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

I find that for the purpose Lucky Orange is supposed to fulfill, everything is perfect. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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These are words we love to hear! Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Please let us know if you need anything!

Cheers - Will from Lucky Orange