LoopUp Reviews & Product Details

LoopUp is redefining how multinational enterprises manage telephony on a global scale with Microsoft Teams. In a market where organizations typically rely on fragmented regional providers and complex telephony contracts, LoopUp offers a single, fully managed converged communications solution, deeply integrated with Microsoft Teams and spanning 136 countries. LoopUp delivers Microsoft Teams telephony through Operator Connect, Direct Routing, and BYOC solutions, giving enterprises the flexibility to deploy full PSTN replacement in 136 countries. We are a top provider for country coverage on Operator Connect and extend reach even further with our expertise in Direct Routing and BYOC solutions. About LoopUp LoopUp helps multinational enterprises consolidate how they buy and manage global Microsoft Teams telephony, offering phone numbers and full cloud-based PSTN replacement in more than 100 countries. LoopUp eliminates the need to manage multiple regional carriers, offering a single contract, consistent service delivery, and integrated Microsoft Teams voice – all backed by global design, deployment, and support. LoopUp is headquartered in London with operations worldwide. For more information, please visit: https://loopup.com

Seller

LoopUp

Discussions

LoopUp Community

Languages Supported

German, English, French, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Overview by

Allison Vose

Pricing

Pricing provided by LoopUp.

Enterprise

Tailored at proposal stage

Per User Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 23 real user reviews.

LoopUp Integrations

(2)

Integration information sourced from real user reviews.

LoopUp Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is LoopUp, and what problem is it built to solve?

LoopUp helps multinational enterprises consolidate how they buy and manage global Microsoft Teams telephony. It provides phone numbers and a cloud-based PSTN-replacement service in more than 100 countries, replacing the complexity of working with multiple regional carriers with a single global solution.

What languages does LoopUp support?

LoopUp supports seven languages: Chinese (Simplified), Chinese (Traditional), English, French, German, and others.

What company sizes and industries is LoopUp the best fit for?

Positive experiences come from both mid-market and enterprise organizations, across a range of industries. The clearest company-size and industry segments include:

Mid-market: Organizations with 51–1,000 employees.
Enterprise: Organizations with more than 1,000 employees.
Financial services: Including banking, insurance, and investment banking.
Technology and professional services: Including IT services, management consulting, and law practice.

What customer support options does LoopUp provide, and how do users find the overall support experience?

LoopUp offers 24/7 live-rep support, with phone and email/help-desk channels as well as self-service resources. The support experience comes across as responsive and hands-on during implementation and issue resolution, though some users have wanted clearer communication or stronger technical help in certain situations.

G2 reviews are authentic and verified.

Here's how.

Khalish Y.

Senior Security Engineer

Enterprise (> 1000 emp.)

9/30/2021

"This is a premium conferencing solution"

4.5/5

What do you like best about LoopUp?

This is a clean and straightforward interface program. This program has a high level of customization. This program allows us to adjust settings to suit ourselves. This program has excellent customer service from Will Price. This program also highlights the person's name speaking in the call, thereby eliminating the need to repeatedly announce yourself by name in public discussions. Review collected by and hosted on G2.com.

What do you dislike about LoopUp?

The web page layout of the program is not easy. The country/region drop-down list programming is not so good. Also, its video call function needs to be updated, and the increased server bandwidth also needs to be improved. Our inability to mute meeting participants does not work well. Review collected by and hosted on G2.com.

What problems is LoopUp solving and how is that benefiting you?

This program allows anyone who wants a room to own a room, pay only when using the room. It has the function of sharing the screen view, which can make the advantages of visual presentation and audio complement each other, thereby enhancing participation and allowing us to concentrate during the conference call. Review collected by and hosted on G2.com.

Verified User in Law Practice

Enterprise (> 1000 emp.)

6/22/2021

"Satisfied customer of this conferencing platform"

4/5

What do you like best about LoopUp?

I used LoopUp at a former employer for audio meetings on a weekly basis. It was easy to insert into meeting invites, and I enjoyed the screen sharing function of the platform. One of the most useful functions was that I could see everyone's name as they joined the meeting. I could then review a list of those individuals who had participated in the call after the meeting. Review collected by and hosted on G2.com.

What do you dislike about LoopUp?

The only negative I experienced was that I would occasionally have difficulty dialing into meetings. A couple of times, my call was dropped, and I was unable to re-enter the meeting. I had to have a co-worker call me to add me to the meeting. Other than that, I had no complaints. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/22/2019

"Best Switch we Ever Made"

5/5

What do you like best about LoopUp?

LoopUp is SO EASY to use. The plug in on outlook is amazing for adding details to meetings. When joining a call all you click is a link, and no need to dial in because once in the meeting room, loopup calls you! and if you are running the meeting, you can call others that are not on the call yet to bring them in. Review collected by and hosted on G2.com.

What do you dislike about LoopUp?

I do not currently have any issues with LoopUp. I feel like it has been a great change and a breath of fresh air from using Go To Meeting for many years, which has actually been horrible. LoopUp has simplified the whole process of creating and attending conference calls. Review collected by and hosted on G2.com.

Recommendations to others considering LoopUp:

Do it! It is so simple, it makes everything so easy. Review collected by and hosted on G2.com.

What problems is LoopUp solving and how is that benefiting you?

We have definitely solved the problem of people missing meetings. If someone is supposed to be there that isn't, I am able to call them from the meeting interface and immediately bring them right into the call. It is so nice to not have to dial a conference number ever. Review collected by and hosted on G2.com.

Marcus M.

Supervisor, Audiovisual Operations

Enterprise (> 1000 emp.)

5/14/2019

"We can use it to remote anyone around the world"

4/5

Verified User in Investment Banking

Mid-Market (51-1000 emp.)

10/6/2019

"Easy to Set up and Use"

4.5/5

What do you like best about LoopUp?

You don't have to call a number and try to find the dial in info and pin during your meeting time. All you have to do is go to the link and it calls you. This makes the process extremely convenient. Review collected by and hosted on G2.com.

What do you dislike about LoopUp?

Setting up a dial in for the first time was a bit tricky. Review collected by and hosted on G2.com.

Recommendations to others considering LoopUp:

If you want to simplify your conference call experience, you should use loopup. I never stress about setting up conference calls anymore. Review collected by and hosted on G2.com.

What problems is LoopUp solving and how is that benefiting you?

It is much easier to coordinate conference calls, and you don't have to worry about everyone dialing in. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

11/26/2019

"Intuitive and personalised service"

5/5

What do you like best about LoopUp?

Callback feature where the app calls all attendees to participate in the call rather than having the cumbersome process of having to dial in and wait until the host joins the call and lets you into the conference. Additionally, you can already see a list of attendees who've joined the call. Review collected by and hosted on G2.com.

What do you dislike about LoopUp?

the cost can escalate if not kept under control in terms of usage Review collected by and hosted on G2.com.

Verified User in Research

Enterprise (> 1000 emp.)

1/9/2020

"very helpful"

5/5

What do you like best about LoopUp?

I like that there is no sign up required and you can send the link to everyone for easy conference calling. Also cool that it lights up which party is talking. Review collected by and hosted on G2.com.

What do you dislike about LoopUp?

nothing in particular, I have used it without issue Review collected by and hosted on G2.com.

Michael G.

Associate

Mid-Market (51-1000 emp.)

5/10/2019

"Good platform, more expensive and sometimes unreliable"

3.5/5

What do you like best about LoopUp?

Loopup is easy to use and quick to set-up meeting rooms. There have been issues with meeting rooms not working for no explainable reason. It is also more expensive than its competitors. Review collected by and hosted on G2.com.

What do you dislike about LoopUp?

It's more expensive and sometimes meeting rooms fail without reason which is crucial in the job we do. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/5/2019

"Just getting started with this"

4/5

What do you like best about LoopUp?

Ease of access to data on calls, e.g. who dialed in at what time from what number, how long they stayed on the call, start and end time of call, etc. Ability to control the call from the computer Review collected by and hosted on G2.com.

What do you dislike about LoopUp?

I have not received any instruction on how to utilize the visual conference portion of the platform. I am sure that I can figure it out, but don't have time to spend hours learning about the program. Review collected by and hosted on G2.com.