--- title: LiveConnect Chat Multicanal Reviews meta\_title: 'LiveConnect Chat Multicanal Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how LiveConnect Chat Multicanal works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 2 scale: '5' date\_modified: '2025-03-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

# LiveConnect Chat Multicanal Reviews & Product Details

LiveConnect® permite que múltiples agentes de tus equipos de ventas o Servicio al Cliente (o chatbots que tu mismo puedes configurar) puedan atender al mismo tiempo las conversaciones que recibes por la línea de WhatsApp de tu negocio, mientras conservas el registro de todo lo que sucede dentro de estas conversaciones. ¡Atender WhatsApp con múltiples agentes si es posible! Si recibes demasiadas conversaciones por WhatsApp y necesitas que múltiples agentes puedan atenderlas al mismo tiempo LiveConnect es la respuesta a tu necesidad. Puedes recibir chats de: ✅ WhatsApp QR ✅ WhatsApp Business API ✅ Instagram ✅ Facebook Messenger ✅ Telegram ✅ MercadoLibre 👉 Agenda una prueba gratuita de 7 días hoy mismo!

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Seller
 [Exus SAS](https://www.g2.com/sellers/exus-sas)
Discussions
 [LiveConnect Chat Multicanal Community](https://www.g2.com/products/liveconnect-chat-multicanal/discuss)

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## Top-Rated Alternatives

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DH

Deborah H.

S

Small-Business (50 or fewer emp.)

11/23/2021

"Excellent platform for automated customer service."

5/5

What do you like best about LiveConnect Chat Multicanal?

Excellent multichannel platform, flexible and understandable interface. It allows you to connect all current communication channels such as WhatsApp, Instagram, facebook among others in one place. The live chat team strives to make you handle the tool efficiently and therefore provide you with super practical video tutorials.the cost is affordable also has a free trial. It is in line with the advances in this communicational matter. Review collected by and hosted on G2.com.

What do you dislike about LiveConnect Chat Multicanal?

Live connect is a 10 /10 platform, I love it in all its functionalities. And the support is perfect so to say that I don't like something, I don't have how. Review collected by and hosted on G2.com.

Recommendations to others considering LiveConnect Chat Multicanal:

Whatever your field of services or products you need to sell and responding quickly is a fundamental key, so using this tool is an advantage. So I highly recommend it. Review collected by and hosted on G2.com.

What problems is LiveConnect Chat Multicanal solving and how is that benefiting you?

The company's sales force, which is made up of 2 sales consultants, 2 salespeople and the person writing this as the manager in charge, has improved its customer service, since we are all interconnected to the WhatsApp business and can respond simultaneously, which is fundamental in my department. To serve the customer promptly is one of the keys to win customers and with live connect this has been a reality Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

  

 ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising")
AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/15/2021

"Excellent platform for customer service"

5/5

What do you like best about LiveConnect Chat Multicanal?

Support for multiple channels:

+ Multi-agent WhatsApp

+ Facebook Messenger

+ Instagram

+ Telegram

+ Websites

Collaborative work between agents

History of all conversations

Multichannel attachment storage Review collected by and hosted on G2.com.

What do you dislike about LiveConnect Chat Multicanal?

Google My Business still needs to be included in the supported channels. Review collected by and hosted on G2.com.

What problems is LiveConnect Chat Multicanal solving and how is that benefiting you?

The attention to all our customers was resolved with this platform, helping our sales and customer service teams. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 inviteAI Translated

### There are not enough reviews of LiveConnect Chat Multicanal for G2 to provide buying insight. Below are some alternatives with more reviews:

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Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

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[Show More](#)

##### Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

[
View More Pricing Information
](https://www.g2.com/products/liveconnect-chat-multicanal/pricing)

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