# LiveConnect Chat Multicanal Reviews **Vendor:** Exus SAS **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About LiveConnect Chat Multicanal LiveConnect® permite que múltiples agentes de tus equipos de ventas o Servicio al Cliente (o chatbots que tu mismo puedes configurar) puedan atender al mismo tiempo las conversaciones que recibes por la línea de WhatsApp de tu negocio, mientras conservas el registro de todo lo que sucede dentro de estas conversaciones. ¡Atender WhatsApp con múltiples agentes si es posible! Si recibes demasiadas conversaciones por WhatsApp y necesitas que múltiples agentes puedan atenderlas al mismo tiempo LiveConnect es la respuesta a tu necesidad. Puedes recibir chats de: ✅ WhatsApp QR ✅ WhatsApp Business API ✅ Instagram ✅ Facebook Messenger ✅ Telegram ✅ MercadoLibre 👉 Agenda una prueba gratuita de 7 días hoy mismo! ## LiveConnect Chat Multicanal Reviews ### 1. Excellent platform for automated customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah H. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about LiveConnect Chat Multicanal?** Excellent multichannel platform, flexible and understandable interface. It allows you to connect all current communication channels such as WhatsApp, Instagram, facebook among others in one place. The live chat team strives to make you handle the tool efficiently and therefore provide you with super practical video tutorials.the cost is affordable also has a free trial. It is in line with the advances in this communicational matter. **What do you dislike about LiveConnect Chat Multicanal?** Live connect is a 10 /10 platform, I love it in all its functionalities. And the support is perfect so to say that I don't like something, I don't have how. **Recommendations to others considering LiveConnect Chat Multicanal:** Whatever your field of services or products you need to sell and responding quickly is a fundamental key, so using this tool is an advantage. So I highly recommend it. **What problems is LiveConnect Chat Multicanal solving and how is that benefiting you?** The company's sales force, which is made up of 2 sales consultants, 2 salespeople and the person writing this as the manager in charge, has improved its customer service, since we are all interconnected to the WhatsApp business and can respond simultaneously, which is fundamental in my department. To serve the customer promptly is one of the keys to win customers and with live connect this has been a reality ### 2. Excellent platform for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about LiveConnect Chat Multicanal?** Support for multiple channels: + Multi-agent WhatsApp + Facebook Messenger + Instagram + Telegram + Websites Collaborative work between agents History of all conversations Multichannel attachment storage **What do you dislike about LiveConnect Chat Multicanal?** Google My Business still needs to be included in the supported channels. **What problems is LiveConnect Chat Multicanal solving and how is that benefiting you?** The attention to all our customers was resolved with this platform, helping our sales and customer service teams. ## LiveConnect Chat Multicanal Discussions - [What is the best live chat software to choose?](https://www.g2.com/discussions/what-is-the-best-live-chat-software-to-choose) - [Which software is specifically used for chatting?](https://www.g2.com/discussions/which-software-is-specifically-used-for-chatting) - [What are the features of chat service?](https://www.g2.com/discussions/liveconnect-chat-multicanal-what-are-the-features-of-chat-service) - [View LiveConnect Chat Multicanal pricing details and edition comparison](https://www.g2.com/products/liveconnect-chat-multicanal/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+03%3A16%3A42+-0500&secure%5Bsession_id%5D=5d1f7e27-2c58-4d6c-a9f7-4778c7522ad7&secure%5Btoken%5D=02c91c2dc02d3f3c33c9162591ee6b1988cd53997dca7a4585ada1229bb926fa&format=llm_user) ## LiveConnect Chat Multicanal Features **Generative AI** - AI Text Generation - AI Text Summarization **Process** - Mentions - Tickets - Macros **Channels** - Email - Social - Live Chat - Phone - Text **Insight** - Surveys - Reporting - Visitor Activity - Help Desk ## Top LiveConnect Chat Multicanal Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,345 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,936 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,583 reviews)