The G2 on KORONA POS

KORONA POS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the excellent customer support from KORONA POS, highlighting responsiveness and effective assistance with any queries. (14 mentions)

Users highlight the efficiency of KORONA POS with its intuitive interface and automatic inventory updates. (12 mentions)

Users value the seamless integration and intuitive interface of KORONA POS, enhancing operational efficiency and ease of use. (11 mentions)

Users praise the professionalism of the staff, highlighting their friendliness, responsiveness, and exceptional support throughout their experience. (9 mentions)

Users love the ease of use of KORONA POS, citing its customization and excellent support for a smooth experience. (8 mentions)

Users value the reliability and responsiveness of KORONA POS, ensuring smooth operations and excellent support throughout. (8 mentions)

Users appreciate the effective reporting tools of KORONA POS, enabling real-time data insights for better decision-making. (7 mentions)

Users find the difficult learning curve of KORONA POS challenging due to its extensive features and complexity. (5 mentions)

Users find KORONA POS has limited features, particularly regarding invoicing, promotions, and mobile app support. (3 mentions)

Users express frustration over the incomplete invoicing functionality and lack of communication regarding software updates. (2 mentions)

Users report slow performance due to complex setups, persistent bugs, and cumbersome software updates affecting usability. (2 mentions)

Users are frustrated by update issues including bugs, lack of documentation, and functionality losses after software updates. (2 mentions)

Users find the outdated UX of KORONA POS frustrating, affecting usability and overall satisfaction with the system. (2 mentions)

Users express a desire for a mobile app to improve checkout options and enhance POS usability. (1 mentions)

Users experience poor customer support due to inadequate explanations, requiring multiple contacts for clarification on features. (1 mentions)

Top Pros or Advantages of KORONA POS

1. Customer Support

Users praise the excellent customer support from KORONA POS, highlighting responsiveness and effective assistance with any queries.

See 14 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Super reliable system with amazing support"

What do you like about KORONA POS?

What I love most about KORONA is how reliable and easy it is to use once you get the hang of it. The system just works, and there’s a ton of helpful r

Gary B.

Small-Business (50 or fewer emp.)

5.0/5

"Customer support is top notch"

What do you like about KORONA POS?

Knowing that they are just a phone call away. The support is based in the US and all speak very good english and spanish.

2. Efficiency

Users highlight the efficiency of KORONA POS with its intuitive interface and automatic inventory updates.

See 12 mentions

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Amber C.

Enterprise (> 1000 emp.)

5.0/5

"Seamless inventory data management platform"

What do you like about KORONA POS?

KORONA POS integrates efficiently with inventory data management system. I have relied with this platform for automatic updates on enterprise stock le

Dan L.

Mid-Market (51-1000 emp.)

5.0/5

"Suitable platform for managing prices and initiating accurate transactions"

What do you like about KORONA POS?

KORONA POS has streamlined operations in our stores with timely prices updates and faster transactions. The set up process is simple and the customer

3. Features

Users value the seamless integration and intuitive interface of KORONA POS, enhancing operational efficiency and ease of use.

See 11 mentions

See Related User Reviews

Chantel C.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and user-friendly POS solution for business growth"

What do you like about KORONA POS?

What really stands out for us is how smoothly KORONA POS integrates with other systems, especially on the accounting and reporting side. It's taken a

Dan L.

Mid-Market (51-1000 emp.)

5.0/5

"Suitable platform for managing prices and initiating accurate transactions"

What do you like about KORONA POS?

KORONA POS has streamlined operations in our stores with timely prices updates and faster transactions. The set up process is simple and the customer

4. Staff Professionalism

Users praise the professionalism of the staff, highlighting their friendliness, responsiveness, and exceptional support throughout their experience.

See 9 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Super reliable system with amazing support"

What do you like about KORONA POS?

What I love most about KORONA is how reliable and easy it is to use once you get the hang of it. The system just works, and there’s a ton of helpful r

Aksana S.

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward and dependable POS that supports our daily operations"

What do you like about KORONA POS?

What I appreciate most is how easy it was to get started with KORONA POS. The system is well-organized, and setting up our product catalog took much l

5. Ease of Use

Users love the ease of use of KORONA POS, citing its customization and excellent support for a smooth experience.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Super reliable system with amazing support"

What do you like about KORONA POS?

What I love most about KORONA is how reliable and easy it is to use once you get the hang of it. The system just works, and there’s a ton of helpful r

Aksana S.

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward and dependable POS that supports our daily operations"

What do you like about KORONA POS?

What I appreciate most is how easy it was to get started with KORONA POS. The system is well-organized, and setting up our product catalog took much l

6. Reliability

Users value the reliability and responsiveness of KORONA POS, ensuring smooth operations and excellent support throughout.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Super reliable system with amazing support"

What do you like about KORONA POS?

What I love most about KORONA is how reliable and easy it is to use once you get the hang of it. The system just works, and there’s a ton of helpful r

Aksana S.

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward and dependable POS that supports our daily operations"

What do you like about KORONA POS?

What I appreciate most is how easy it was to get started with KORONA POS. The system is well-organized, and setting up our product catalog took much l

7. Reporting

Users appreciate the effective reporting tools of KORONA POS, enabling real-time data insights for better decision-making.

See 7 mentions

See Related User Reviews

Chantel C.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and user-friendly POS solution for business growth"

What do you like about KORONA POS?

What really stands out for us is how smoothly KORONA POS integrates with other systems, especially on the accounting and reporting side. It's taken a

John J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Efficient, and User-Friendly POS Solution"

What do you like about KORONA POS?

KORONA POS stands out for its intuitive interface and robust reporting tools, which make managing inventory and tracking sales incredibly efficient. T

Top Cons or Disadvantages of KORONA POS

1. Difficult Learning

Users find the difficult learning curve of KORONA POS challenging due to its extensive features and complexity.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Unreliable System, Unsustainable Support Model, No Accountability"

What do you dislike about KORONA POS?

The system was unreliable when deployed—WiFi connectivity issues, unresponsive screen elements, and key functions failing on launch day. While support

Chantel C.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and user-friendly POS solution for business growth"

What do you dislike about KORONA POS?

Honestly, there hasn’t been much to complain about. If I had to point out something, it would be that the learning curve for the more advanced feature

2. Limited Features

Users find KORONA POS has limited features, particularly regarding invoicing, promotions, and mobile app support.

See 3 mentions

See Related User Reviews

Gary B.

Small-Business (50 or fewer emp.)

5.0/5

"Customer support is top notch"

What do you dislike about KORONA POS?

I wish they had a mobile app that could be ran on a handheld unit. That way we can have more checkpout options when we are busy.

Rachel B.

Small-Business (50 or fewer emp.)

5.0/5

"Robust POS System"

What do you dislike about KORONA POS?

The promotions are lacking in features, only allowing one redemtion point for customer points, and the couponing/discounts can be difficult to set up.

3. Inventory Management

Users express frustration over the incomplete invoicing functionality and lack of communication regarding software updates.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"The POS that continues to devolve"

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients Known/documented bugs persist for years SW updates happen without notice, w

Amber C.

Enterprise (> 1000 emp.)

5.0/5

"Seamless inventory data management platform"

What do you dislike about KORONA POS?

The enterprise stock management has been accurate since we deployed this platform. There are few data entry errors in inventory system that can be eas

4. Slow Performance

Users report slow performance due to complex setups, persistent bugs, and cumbersome software updates affecting usability.

See 2 mentions

See Related User Reviews

John J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Efficient, and User-Friendly POS Solution"

What do you dislike about KORONA POS?

While the system is highly functional, the initial setup can be a bit complex for users without prior POS experience. Additionally, some advanced cust

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"The POS that continues to devolve"

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients Known/documented bugs persist for years SW updates happen without notice, w

5. Update Issues

Users are frustrated by update issues including bugs, lack of documentation, and functionality losses after software updates.

See 2 mentions

See Related User Reviews

Sara B.

Small-Business (50 or fewer emp.)

5.0/5

"Great POS! The Korona team is amazing!"

What do you dislike about KORONA POS?

The look is a little outdated. It could use an update. The colors and block style buttons have a Nintendo old school vibe.

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"The POS that continues to devolve"

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients Known/documented bugs persist for years SW updates happen without notice, w

6. UX Improvement

Users find the outdated UX of KORONA POS frustrating, affecting usability and overall satisfaction with the system.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Unreliable System, Unsustainable Support Model, No Accountability"

What do you dislike about KORONA POS?

The system was unreliable when deployed—WiFi connectivity issues, unresponsive screen elements, and key functions failing on launch day. While support

Sara B.

Small-Business (50 or fewer emp.)

5.0/5

"Great POS! The Korona team is amazing!"

What do you dislike about KORONA POS?

The look is a little outdated. It could use an update. The colors and block style buttons have a Nintendo old school vibe.

7. Limited Compatibility

Users express a desire for a mobile app to improve checkout options and enhance POS usability.

See 1 mentions

See Related User Reviews

Gary B.

Small-Business (50 or fewer emp.)

5.0/5

"Customer support is top notch"

What do you dislike about KORONA POS?

I wish they had a mobile app that could be ran on a handheld unit. That way we can have more checkpout options when we are busy.

8. Poor Customer Support

Users experience poor customer support due to inadequate explanations, requiring multiple contacts for clarification on features.

See 1 mentions

See Related User Reviews

Jason M.

Small-Business (50 or fewer emp.)

4.0/5

"A Vast Improvement!"

What do you dislike about KORONA POS?

The system software is originally from Germany, so there was a slight learning curve trying to figure out POS button sequences. It's the most efficien

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Teresa G.

Business Owner

Small-Business (50 or fewer emp.)

5/12/2022

"Best decision I ever made"

5/5

What do you like best about KORONA POS?

I like the cloud the best. So I can do my work away from the store. the system was so close to what I had and that was the biggest plus. I didn't have to learn very much, just the different wording of things. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

Figuring out the reporting is my only dislike. It's hard to remember where to go the get reports. But I am new to Korona. The support team is great when I need help. Review collected by and hosted on G2.com.

Verified User in Recreational Facilities and Services

Small-Business (50 or fewer emp.)

5/23/2022

"Customer Service you can't beat"

5/5

What do you like best about KORONA POS?

I like that when I have any sort of issue whether it be big or small there is always a helpful solution and someone willing to help me solve it and teach me how to avoid it in the future. That peace of mind is priceless. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

Although the customer service is excellent I find the system has occasional bugs, like if I can in a new barcode it will occasionally generate an older one instead of the new one. It is always an easy fix but something I find myself having to watch out for when I put the order in. Review collected by and hosted on G2.com.

Recommendations to others considering KORONA POS:

I recommend they connect with the team that will be supporting them, once they know who they are the decision will be simple! Review collected by and hosted on G2.com.

What problems is KORONA POS solving and how is that benefiting you?

Korona makes receiving orders so quick and painless I have time to get back to more important tasks and my customers can get their hands on products faster so its a win win for everyone Review collected by and hosted on G2.com.

Verified User in Wine and Spirits

Small-Business (50 or fewer emp.)

4/21/2022

"Overall great experience. Value and Customer service are unbeatable"

5/5

What do you like best about KORONA POS?

The customer service is great. There is always a person to talk to so even if I'm gone our employees can reach out and get their questions answered immediately. Cloud-based so I didn't have to purchase specific POS hardware. I was able to use a regular touchscreen PC running windows. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

There is a slight learning curve to the inventory management side of things. Definitely can be used for much more detailed things than we use it for.

We are a wine and liquor store so we would like to see some type of ID verification scan option or maybe just a legal birthdate displayed somewhere on the homepage. Review collected by and hosted on G2.com.

Anna L.

Owner

Small-Business (50 or fewer emp.)

5/11/2022

"100% recommended for bakeries"

5/5

What do you like best about KORONA POS?

Easy to set up thanks to step-by-step explanation videos.

Super simple in using.

Excellent customer service.

Lots of helpful features. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

Korona doesn't integrate with Moneris (yet) Review collected by and hosted on G2.com.

Frank D.

Owner

Small-Business (50 or fewer emp.)

5/6/2022

"Waterfront"

4.5/5

What do you like best about KORONA POS?

Ease of use, customer support , inventory management Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

Inputting of new inventory seems like it could be simpler Review collected by and hosted on G2.com.

Jennifer Dodge B.

Manager: Wine Club, Shipping & Logistics, Website

Mid-Market (51-1000 emp.)

5/2/2022

"2 yr user"

5/5

What do you like best about KORONA POS?

Customer support is wonderful. The POS is highly customizable Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

back end reporting is not as intuitive as I would like. I would not be opposed to taking classes to learn all that is offered. I imagine we are not using a fraction of the functionality! Review collected by and hosted on G2.com.

Gregory B.

Co-Founder

4/12/2022

"Excellent POS system with incredible customer service"

4/5

What do you like best about KORONA POS?

The two best things about Korona is how extensive the tools are, and the incredible customer service. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

The backend user interface leaves something to be desired. It can be confusing and counterintuitive at times. Review collected by and hosted on G2.com.