Knowby Reviews & Product Details

Dear Knowby Customer, thank you so much for the positive review of Knowby. I have passed your feedback on to the whole team. Working with our customers and asking for feedback and suggestions of features is how we continously improve our product and the overall customer experience. We are actively working on the reporting feature improvements which will be available shortly. Keeping SOPs current and up to date is one of the key challenges that our customers solve using Knowby, so it's great to hear that this has solved this issue for you. We have recently released Knowby Capture so you can now easily capture workflows on the computer screen and store SOPs in the same Knowby organisation e.g. if your office staff also want to organise their process documentation and keep SOPs in one place - they can do so with Knowby too - I'll add the link at the end of this response so you can check it out or share with your colleagues.

Dear Knowby Customer, thank you for taking the time out to write such a detailed review of Knowby. We are delighted to hear that you and the staff enjoy using the platform. In response to your suggested improvement of a quicker way of logging in, Knowby facilitates Single Sign-on (SSO) which allows you to authenticate users in your own systems without requiring them to enter additional login credentials. We are aware that they are slightly different scenarios where shared devices are in use e.g. an ipad attached to a production line. We're currently researching a 'Kiosk Mode' specifically for shared devices on production lines. Our goal is to introduce even faster login methods, such as PIN codes or badge scanning, to supplement our existing SSO options. I have included a link to our feature request page where you can vote on different features that current customers have requested. Should the single sign on (SSO) option be applicable for your team, you can find info on how to set this up in our know how area https://www.knowby.co/know-how/ but please reach out at support@knowby.co should you need further assistance.

Hi David, thanks so much for the comprehensive review of Knowby and for spreading the word to others. We have recently launched Knowby Capture which enables you to record on screen clicks turning them into guides automatically. I have included a link to the Knowby Capture chrome extension. Thanks again for taking the time to review Knowby :)

Hi Jalen, thank you so much for your glowing review of the Knowby enterprise guidance platform. If you think your experience has been good so far, we have some more surprises coming your way including a new dashboard, reporting improvements and text to speech capabilities where users will be able to play the instructions in their preferred language. Keep an eye out on the email updates over the next few weeks. Thanks again, Team Knowby

Hi Amanda, thanks so much for your review of Knowby and for the constructive feedback. It's great timing as we are currently working on an update of the approval process where organisation owners can define their own bespoke approval workflows. They can add multiple approvers or have a specific admin that only approves public knowbys, or have an approval process for a specific team or remove the approval process altogether. It will make the approval functionality very powerful and suit the needs of individual clients or teams. Once we have the update ready we will share it in an email update to organisation owners. We are always working on new features and improving current functionality so please reach out to support@knowby.co if you have any feedback, questions or a run through of the latest features. We can also organise group training so we can organise that with you are your colleagues should it be something of interest.

We have recently released Knowby Capture (included in your Knowby subscription) so you can now easily capture workflows on the computer screen and store SOPs in the same Knowby organisation e.g. if your office staff also want to organise their process documentation and keep SOPs in one place - they can do so with Knowby too - I'll add the link at the end of this response so you can check it out or share with your colleagues.

Thanks again, The Knowby Team

Hi Knowby customer, thank you so much for your kind words. If you need any support when you have the resources to make full use of the Knowby platform, don't hestitate to reach out at support@knowby.co. We are about to release a number of updates so keep an eye out on the email newsletter for these. Thanks again, Team Knowby

Hi Lee, thanks for the great review of Knowby! Great to hear that you are sharing instructions globally. We are about to release an updated version of the Knowby Platform with some exciting updates including a New Excel connector — where organisations can now pull live, refreshable Knowby data (members, teams, completions, ratings, etc.) directly into Excel and use that data as they require for reporting. Part of the update will include Text-to-Speech (TTS) functionality where users can have the instructions read back to them in their preferred language, which could be handy for your international teams. There are a lot of other updates coming so look out for the email update in the next 1 - 2 weeks. We can also provide you and your team free group training to bring you through the new features and a refresher on existing features so you can get the most out of the platform. We have recently launched Knowby Capture which includes a Chrome extension to record on-screen processes and turn these into step-by-step guides as you work. It can also help you convert PDFs documents into digital guides - all including within your current plan. I'll include a link with more info below.

Do reach out at support@knowby.co if you would like to organise free group training for your team.

Thanks again

Team Knowby

Hi Rey, thank you for your kind words about the Knowby digital instructions platform. We are happy to hear it has benefitted you as a new learner. We are about to release a new version of Knowby with some great new features including:

We’ve redesigned the navigation — a left panel that adapts to your role, quick Search, and everything else just one click away.

View mode. One guide, two ways to work through it. Scroll mode keeps every step flowing continuously down the page — perfect when you want to skim ahead or jump back to something quickly. Slide mode shows one step at a time, media and text side by side, so it feels more like a guided walkthrough.

Directory sync (SCIM) automatically adds and removes team members from Microsoft Entra ID, Okta, or Google Workspace.

Text-to-voice. Any step can now be read aloud, in whichever language it’s written, with your choice of voice.

Shared Device Mode signs out idle sessions automatically — perfect for tablets used by multiple people.

Export your data into a live-linked Excel workbook — click Refresh anytime for the latest numbers.

Form fields now save every answer automatically as your team fills them in — no Submit button needed.

Manage from card. Share, approve, publish, or request changes right from the knowby card — no need to open it.

Built-in tutorials. Click the question mark icon anytime for built-in, up-to-date tutorials.

Launching this week, we will be organising group training sessions for organisations to do with their team so look out for the email updates in the coming days. I have included a link below to how the new Knowby will look.

Thanks again for your support, Team Knowby.

Hi Marco, thanks a mill for taking the time to write a review and provide feedback on the reporting. We are about to release an updated version of the Knowby Platform with a New Excel connector — where organisations can now pull live, refreshable Knowby data (members, teams, completions, ratings, etc.) directly into Excel and use that data as they require for reporting. We will also be adding Text-to-Speech (TTS) functionality where users can have the instructions read back to them in their preferred language. There are a lot of other updates coming so look out for the email update in the next 1 - 2 weeks. We can also provide you and your team free group training to bring you through the new features and a refresher on existing features so you can get the most out of the platform.

I would like to get more insights from you on the feedback around 'not many formats to create SOPs' if you can email support@knowby.co and we can organise a direct call or group training as you wish.

We have also recently released Knowby Capture and an updated version of PDF converter where you can record your screen and Knowby Capture will create step-by-step guides of your on screen processes. You can convert PDFs into guides too. I'll include a link with more information below. These features are all included in your current plan.

Thanks again, Cat from the Knowby Team.

Hello valued Knowby customer, thank you so much for your positive review of the Knowby platform and our team members. The scheduling feature is indeed very handy especially for periodic tasks that need to be carried out in line with quality and compliance requirements.

We will be launching some great new features in the next few days so look out for the email update. We will be organising free group training sessions your any organisation who wants to get their team up to speed on the new features and how Knowby can help streamline processes, learning and safety across departments.

Thanks again for your support, Team Knowby