Link copied to clipboard # Jive vs Khoros Service Comparison - What are their main differences? Share [ Export ](/compare/jive/khoros-service/export.csv) JiveKhoros Service[+ Add Product](#) Reviews **Jive** [ 3.8/5(309) ](https://www.g2.com/products/jive/reviews#reviews) **Khoros Service** [ 4.4/5(40) ](https://www.g2.com/products/khoros-service/reviews#reviews) Pricing **Jive** Free Trial No pricing available **Khoros Service** No pricing available **Pricing Insights** from reviews Time to Implement **Jive** 4 months Based on 9 responses **Khoros Service** Not enough reviews yet Return on Investment **Jive** 17 months Based on 6 responses **Khoros Service** Not enough reviews yet Perceived Cost **Jive** $$$$$ **Khoros Service** $$$$$ Average Discount **Jive** 19% **Khoros Service** Not enough reviews yet Pros & Cons **Jive** Not enough data **Khoros Service** [ Automation (3) ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033760&qs=pros-and-cons#reviews)[ Automation Features (3) ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033615&qs=pros-and-cons#reviews)[ Insufficient Training (2) ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033117&qs=pros-and-cons#reviews)[ Poor Interface Design (2) ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033618&qs=pros-and-cons#reviews) Screenshots **Jive** ![Jive screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/63111/expirable-direct-uploads_2F480c5087-fed5-4808-9083-a0a1518ed4a4_2FJive_screenshot1.png) **Khoros Service** ![Khoros Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/57033/expirable-direct-uploads_2F347346f8-e6f9-4ead-8298-1cdfccf0a243_2FSephora_Community.PNG) Ratings Meets Requirements **Jive** 8.0 8.0260 **Khoros Service** 8.5 8.527 Ease of Use **Jive** 7.8 7.8261 **Khoros Service** 8.2 8.227 Ease of Setup **Jive** 7.5 7.567 **Khoros Service** 7.8 7.817 Ease of Admin **Jive** 7.9 7.964 **Khoros Service** 8.0 8.010 Quality of Support **Jive** 7.9 7.9198 **Khoros Service** 8.5 8.526 Has the product been a good partner in doing business? **Jive** 7.8 7.856 **Khoros Service** 8.3 8.39 Product Direction (% positive) **Jive** 6.3 6.3257 **Khoros Service** 8.7 8.727 Features Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data 8.2 8 Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Process Mentions Not enough data 9.0(won by default) 7 Tickets Not enough data 8.6(won by default) 6 Macros Not enough data 8.3(won by default) 5 Channels Email Not enough data 8.0(won by default) 5 Social Not enough data 9.3(won by default) 7 Live Chat Not enough data 7.3(won by default) 5 Phone Not enough data 6.7(won by default) 5 Text Not enough data 8.3(won by default) 5 Insight Surveys Not enough data 7.6(won by default) 7 Reporting Not enough data 8.8(won by default) 7 Visitor Activity Not enough data 8.3(won by default) 6 Help Desk Not enough data 8.3(won by default) 6 Show 8 feature categories with incomplete data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Team Collaboration[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data Not enough data Communication Status Updates Not enough data Not enough data Instant Messaging Not enough data Not enough data Activity Feed Not enough data Not enough data Notifications Not enough data Not enough data Comments and Voting Not enough data Not enough data Discussions Not enough data Not enough data User Directory Not enough data Not enough data Online Status of Coworkers Not enough data Not enough data Content Management File Sharing Not enough data Not enough data Document Collaboration Not enough data Not enough data Version Control Not enough data Not enough data Tagging Not enough data Not enough data Knowledge Base Not enough data Not enough data Surveys Not enough data Not enough data Productivity Tools Task Management Not enough data Not enough data Calendar Not enough data Not enough data Search Not enough data Not enough data Mobile Not enough data Not enough data Multi-Language Support Not enough data Not enough data Calendar Management Not enough data Not enough data Document Management Not enough data Not enough data Project Management Not enough data Not enough data Content Management Not enough data Not enough data Workflow Management Not enough data Not enough data Email Management Not enough data Not enough data Contact Management Not enough data Not enough data File Management Not enough data Not enough data Meeting Management Not enough data Not enough data Administration Moderation Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Performance and Reliability Not enough data Not enough data Additional Functionality API Not enough data Not enough data @mentions Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reminders Not enough data Not enough data Customizable Branding Not enough data Not enough data Collaboration Tools Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Progress Tracking Not enough data Not enough data Single Sign On Not enough data Not enough data Discussions/Forums Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Audio Calls Not enough data Not enough data Search/Filter Not enough data Not enough data Calendar Sync Not enough data Not enough data Drag & Drop Not enough data Not enough data Generative AI Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data AI Text-to-Speech Not enough data Feature Not Available Generative AI Not enough data Not enough data Communication Pop-up Chat Not enough data Not enough data Notifications Not enough data Not enough data Targeted Emails Not enough data Not enough data In-App Messaging Not enough data Not enough data Co-Browsing Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization Not enough data Not enough data Conversation Archiving Not enough data Not enough data Lead Development Not enough data Not enough data Knowledge Base Not enough data Not enough data Team Inbox Not enough data Not enough data Customer Profiles Not enough data Not enough data Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Self-Service Experience Knowledge Base Not enough data Not enough data Searchable Articles Not enough data Not enough data Community Forums Not enough data Not enough data Mobile Optimization Not enough data Not enough data Personalization Not enough data Not enough data Self-Service Platform Branding Not enough data Not enough data Automation Not enough data Not enough data Artificial Intelligence Not enough data Not enough data Integrations Not enough data Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Enterprise Social Networking (ESN)[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Content & Community Features - Enterprise Social Networking (ESN) Gamification Not enough data Not enough data Community Building Not enough data Not enough data Knowledge Sharing Not enough data Not enough data User Generated Content Not enough data Not enough data Admin & Reporting Features - Enterprise Social Networking (ESN) Content Moderation Not enough data Not enough data Polls & Surveys Not enough data Not enough data Content Management Not enough data Not enough data Analytics & Reporting Not enough data Not enough data User Management Not enough data Not enough data Contact Management Not enough data Not enough data Newsletter Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Workflow Management Not enough data Not enough data Meeting Management Not enough data Not enough data Agentic AI - Enterprise Social Networking (ESN) Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data Event Calendar Not enough data Not enough data Employee Database Not enough data Not enough data Activity Dashboard Not enough data Not enough data Tagging Not enough data Not enough data Customizable Templates Not enough data Not enough data Discussions/Forums Not enough data Not enough data Document Storage Not enough data Not enough data Drag & Drop Not enough data Not enough data API Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Real-Time Updates Not enough data Not enough data Data Import/Export Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Branding Not enough data Not enough data Employee Photos Not enough data Not enough data Activity Tracking Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Mobile Alerts Not enough data Not enough data Single Sign On Not enough data Not enough data Engagement Tracking Not enough data Not enough data Blogs Not enough data Not enough data @mentions Not enough data Not enough data Conversational Commerce Platforms[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data Not enough data Conversational AI - Conversational Commerce Platforms AI chatbots Not enough data Not enough data Messaging and Notifications Not enough data Not enough data AI agents Not enough data Not enough data Voice assistants Not enough data Not enough data Communication apps Not enough data Not enough data Platform integration - Conversational Commerce Platforms Ecommerce stores Not enough data Not enough data Sales channels Not enough data Not enough data Payment Platform Not enough data Not enough data Internal tools Not enough data Not enough data Analytics and Reporting - Conversational Commerce Platforms Conversational analytics Not enough data Not enough data Advance reporting Not enough data Not enough data Employee Intranet[Hide 49 FeaturesShow 49 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Employee Intranet Autonomous Task Execution Not enough data Not enough data Adaptive Learning Not enough data Not enough data Personalization Not enough data Not enough data Additional Functionality Collaboration Tools Not enough data Not enough data Activity/News Feed Not enough data Not enough data Employee Communities Not enough data Not enough data Activity Dashboard Not enough data Not enough data Task Management Not enough data Not enough data Employee Portal Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Multi-Language Not enough data Not enough data Engagement Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Active Directory Integration Not enough data Not enough data Discussions/Forums Not enough data Not enough data Wiki Not enough data Not enough data Event Calendar Not enough data Not enough data Calendar Management Not enough data Not enough data Workflow Management Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Branding Not enough data Not enough data Org Chart Creation Not enough data Not enough data Employee Database Not enough data Not enough data Employee Profiles Not enough data Not enough data Generative AI Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Blogs Not enough data Not enough data Policy Management Not enough data Not enough data API Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Drag & Drop Not enough data Not enough data Content Library Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Private Network Not enough data Not enough data Tagging Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Chat/Messaging Not enough data Not enough data Document Storage Not enough data Not enough data Mobile Access Not enough data Not enough data Employee Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data Content Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Customizable Forms Not enough data Not enough data Document Management Not enough data Not enough data User Insights Reviewers' Company Size [![Jive](https://images.g2crowd.com/uploads/product/hd_favicon/0207ba5fe58797e2caf87db11d99f1c4/jive.svg "Jive")](https://www.g2.com/products/jive/reviews) Jive Small-Business(50 or fewer emp.) 17.6% Mid-Market(51-1000 emp.) 31.1% Enterprise(\> 1000 emp.) 51.2% [![Khoros Service](https://images.g2crowd.com/uploads/product/hd_favicon/33a6702e4b99224a18ccee1df48538d7/khoros-service.svg "Khoros Service")](https://www.g2.com/products/khoros-service/reviews) Khoros Service Small-Business(50 or fewer emp.) 30.3% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 36.4% Small-Business (50 or fewer emp.) 17.6% 30.3% Mid-Market (51-1000 emp.) 31.1% 33.3% Enterprise (\> 1000 emp.) 51.2% 36.4% Reviewers' Industry [![Jive](https://images.g2crowd.com/uploads/product/hd_favicon/0207ba5fe58797e2caf87db11d99f1c4/jive.svg "Jive")](https://www.g2.com/products/jive/reviews) Jive Information Technology and Services 13.1% Computer Software 12.1% Internet 5.5% Hospital & Health Care 5.2% Insurance 4.1% Other 60.0% [![Khoros Service](https://images.g2crowd.com/uploads/product/hd_favicon/33a6702e4b99224a18ccee1df48538d7/khoros-service.svg "Khoros Service")](https://www.g2.com/products/khoros-service/reviews) Khoros Service Telecommunications 15.2% Consumer Services 9.1% Outsourcing/Offshoring 9.1% Marketing and Advertising 9.1% Computer Software 6.1% Other 51.5% Alternatives **Jive Alternatives** ![Viva Engage](https://images.g2crowd.com/uploads/product/hd_favicon/1ae14c466ef88b3aec33497087a15a76/viva-engage.svg "Viva Engage") [ Viva Engage ](/products/viva-engage/reviews) ![Simpplr](https://images.g2crowd.com/uploads/product/hd_favicon/582339a68cea5ff76548b307429e8b22/simpplr.svg "Simpplr") [ Simpplr ](/products/simpplr/reviews) ![Jostle](https://images.g2crowd.com/uploads/product/hd_favicon/191474708eb13c0f1a8c07eac375b6bf/jostle.svg "Jostle") [ Jostle ](/products/jostle/reviews) ![eXo Platform](https://images.g2crowd.com/uploads/product/hd_favicon/1487565831/exo-platform.svg "eXo Platform") [ eXo ](/products/exo-platform/reviews) **Khoros Service Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Sprinklr Social](https://images.g2crowd.com/uploads/product/hd_favicon/0099b7cbf99315f40d2bf51fc145dd7c/sprinklr-social.svg "Sprinklr Social") [ Sprinklr Social ](/products/sprinklr-social/reviews) ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service") [ Sprinklr Service ](/products/sprinklr-service/reviews) ![Sprout Social](https://images.g2crowd.com/uploads/product/hd_favicon/23c97f84483973fc952fc0ce526a9227/sprout-social.svg "Sprout Social") [ Sprout Social ](/products/sprout-social/reviews) ## Jive vs Khoros Service When assessing the two solutions, reviewers found Khoros Service easier to use, set up, and administer. Reviewers also preferred doing business with Khoros Service overall. - Reviewers felt that Khoros Service meets the needs of their business better than Jive. - When comparing quality of ongoing product support, reviewers felt that Khoros Service is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Khoros Service over Jive.