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Compare Jive and Khoros Service 
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At a Glance
Market Segments
Enterprise (51.2% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Jive
Star Rating
(309)3.8 out of 5
Market Segments
Enterprise (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about JiveKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceJive vs Khoros Service
When assessing the two solutions, reviewers found Khoros Service easier to use, set up, and administer. Reviewers also preferred doing business with Khoros Service overall.
- Reviewers felt that Khoros Service meets the needs of their business better than Jive.
- When comparing quality of ongoing product support, reviewers felt that Khoros Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Khoros Service over Jive.
Pricing
Entry-Level Pricing
Jive
No pricing availableKhoros Service
No pricing availableFree Trial
Jive
Free Trial is available
Khoros Service
No trial information availableRatings
Meets Requirements
8.0
260
8.5
27
Ease of Use
7.8
261
8.2
27
Ease of Setup
7.5
67
7.8
17
Ease of Admin
7.9
64
8.0
10
Quality of Support
7.9
198
8.5
26
Has the product been a good partner in doing business?
7.8
56
8.3
9
Product Direction (% positive)
6.3
257
8.7
27
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Channels
Not enough data
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jive and Khoros Service share no categories
Unique Categories
Jive is categorized as Enterprise Social Networking (ESN) and Employee Intranet
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Jive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.1%
Computer Software
12.1%
Internet
5.5%
Hospital & Health Care
5.2%
Telecommunications
4.1%
Other
60.0%
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Alternatives
Discussions
What is Jive (Intranet) Software?
1 Comment
AE
it is a kind of facebook but for enterprise to enhance collaboration and information sharing within an company. it is not only an intranet but any employee...Read more
Does Jive have a Mobile App?
1 Comment
AE
Yes there is an app called Jive Daily with notifications capabilities, you can use it to share publish blogs/documentsRead more
Jive has no more discussions with answers
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
Khoros Service has no more discussions with answers
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