Compare Hootsuite and Khoros Service 
Featured Products
At a Glance
Market Segments
Small-Business (59.5% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
$199.00 1 user Per Month
No pricing available
Hootsuite
Star Rating
(6,997)4.3 out of 5
Market Segments
Small-Business (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
$199.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceHootsuite vs Khoros Service
When assessing the two solutions, reviewers found Hootsuite easier to use, set up, and administer. Reviewers also preferred doing business with Hootsuite overall.
- Reviewers felt that Khoros Service meets the needs of their business better than Hootsuite.
- When comparing quality of ongoing product support, reviewers felt that Khoros Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Khoros Service over Hootsuite.
Pricing
Entry-Level Pricing
Hootsuite
Standard
$199.00
1 user Per Month
- Up to 10 social accounts
- Unlimited post scheduling
- Best time to post recommendations
Khoros Service
No pricing availableFree Trial
Hootsuite
Free Trial is available
Khoros Service
No trial information availableRatings
Meets Requirements
8.4
6,179
8.5
27
Ease of Use
8.6
6,258
8.2
27
Ease of Setup
8.7
4,042
7.8
17
Ease of Admin
8.6
2,552
8.0
10
Quality of Support
8.2
4,640
8.5
26
Has the product been a good partner in doing business?
8.5
2,324
8.3
9
Product Direction (% positive)
8.0
6,067
8.7
27
Features by Category
Social Analytics
7.5(won by default)
2153
Not enough data
7.9(won by default)
2351
Not enough data
8.6(won by default)
2513
Not enough data
7.4(won by default)
1810
Not enough data
7.4(won by default)
2040
Not enough data
7.6(won by default)
1488
Not enough data
7.5(won by default)
1446
Not enough data
Reports & Dashboards
8.1(won by default)
2402
Not enough data
8.3(won by default)
2366
Not enough data
8.4(won by default)
2383
Not enough data
7.1(won by default)
1388
Not enough data
Agentic AI - Social Media Analytics
6.7(won by default)
146
Not enough data
6.8(won by default)
151
Not enough data
6.7(won by default)
145
Not enough data
6.7(won by default)
147
Not enough data
6.7(won by default)
147
Not enough data
Content & Collaboration
9.0
2788
Not enough data
8.0
2567
Not enough data
8.0
2523
Not enough data
7.8
2399
Not enough data
8.2
2526
Not enough data
8.1
2537
Not enough data
Social Management
8.1
4560
Not enough data
8.9
5095
Not enough data
8.2
4493
Not enough data
8.4
4846
Not enough data
7.1
3468
Not enough data
8.0
2528
Not enough data
7.9
2150
Not enough data
Agentic AI - Social Media Management
6.8
278
Not enough data
7.1
277
Not enough data
7.2
293
Not enough data
7.1
277
Not enough data
7.1
272
Not enough data
7.0
272
Not enough data
7.2
268
Not enough data
Platform Interoperability
7.7
562
Not enough data
Agentic AI - Social Media Advertising
7.4
58
Not enough data
7.2
57
Not enough data
7.4
58
Not enough data
7.3
59
Not enough data
7.6
58
Not enough data
7.7
59
Not enough data
Social Functionality
8.4
666
Not enough data
Campaign Management
8.4
671
Not enough data
8.1
664
Not enough data
8.1
655
Not enough data
7.9
665
Not enough data
8.1
661
Not enough data
8.4
652
Not enough data
8.2
646
Not enough data
7.8
632
Not enough data
7.7
634
Not enough data
8.1
628
Not enough data
8.0
620
Not enough data
7.5
620
Not enough data
7.7
615
Not enough data
Targeting
8.1
627
Not enough data
7.8
615
Not enough data
7.9
615
Not enough data
7.8
608
Not enough data
Platform
7.7
599
Not enough data
8.3
616
Not enough data
8.5
611
Not enough data
8.6
610
Not enough data
8.3
600
Not enough data
8.2
597
Not enough data
8.3
600
Not enough data
8.0
587
Not enough data
8.2
592
Not enough data
Monitoring & Listening
8.1
1913
Not enough data
7.2
1508
Not enough data
8.1
708
Not enough data
8.0
680
Not enough data
7.9
671
Not enough data
7.7
648
Not enough data
Agentic AI - Social Media Listening Tools
7.3
59
Not enough data
7.2
59
Not enough data
7.4
58
Not enough data
7.3
59
Not enough data
7.4
59
Not enough data
Data Management & Analysis
7.5
1356
Not enough data
8.1
1863
Not enough data
8.2
724
Not enough data
7.8
646
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
8.3
5
Channels
Not enough data
8.0
5
Not enough data
9.3
7
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
Insight
Not enough data
7.6
7
Not enough data
8.8
7
Not enough data
8.3
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hootsuite and Khoros Service share no categories
Unique Categories
Hootsuite is categorized as Social Media Suites, Social Media Management, Social Media Listening Tools, Social Media Analytics, and Social Media Advertising
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Hootsuite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.4%
Non-Profit Organization Management
8.7%
Higher Education
4.3%
Computer Software
3.8%
Information Technology and Services
3.6%
Other
64.2%
Telecommunications
15.2%
Consumer Services
9.1%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Computer Software
6.1%
Other
51.5%
Alternatives
Discussions
What do you get with free Hootsuite?
4 Comments
MW
Nothing. Hootsuite discontinued their free tier Read more
How can I use Hootsuite in Instagram?
3 Comments
BH
You cannot control Hootsuite inside of Instagram, but if you go to your Hootsuite dashboard, you can add Instagram as a social media account. This article...Read more
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
