# Khoros Service Reviews **Vendor:** Ignite Enterprise Software Solutions **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.4/5.0 **Total Reviews:** 40 ## About Khoros Service Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots, human agents or community managers to manage support and community building. In Khoros Care, customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters and our robust agent desktop solution allows agents to efficiently manage conversations, both real-time and asynchronous. Agent Assist offers agents in the moment content and responses to help them respond faster and with better results. We offer a built in bot and automation builder tool, allowing conversations to be automated using AI and automated workflows. And of course, we have built in analytics capabilities where users can build their own customized dashboards bringing in the KPIs that are most meaningful to them. With Khoros Communities, we enable organizations to host a vibrant space where customers find answers, develop expertise, share experiences, and connect with your brand. Khoros is the leader in the communities space, powering over 400 of the world’s most recognized brand communities. With 20+ years of experience, the most robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization; Khoros is a partner that ensures your community will improve operations, reduce costs, delight your customers, and grow your business. Key benefits include: Improve customer experiences while driving agent efficiency Engage customers in their channel of choice–text, messaging, social, chat, in-app, email, voice–providing complete omnichannel coverage. Khoros simplifies agent workflow with a single desktop, unified customer profiles, and AI-powered support, while automated analysis of sentiment and customizable dashboards help optimize team performance and customer satisfaction. Increase efficiencies through automation Centralize your automated experiences across systems, applications, and channels in one platform to cut costs and streamline customer interactions. By harnessing Natural Language Processing (NLP), you can reduce call volume with conversational bots across multiple channels, while IVR redirection and AI orchestration ensure efficient customer service. Accelerate resolution to delight customers while reducing costs Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. Users can deflect up to 80% of calls and customer inquiries providing the potential to save brands millions in annual support costs. Deliver expert community management Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth. ## Khoros Service Pros & Cons **What users like:** - Users love Khoros Service for its **automation capabilities** that enhance efficiency, routing issues accurately and reducing workload. (3 reviews) - Users appreciate the **automation features** of Khoros Service, enhancing efficiency and simplifying customer service tasks. (3 reviews) - Users appreciate the **AI-driven issue routing** and user-friendly operation, enhancing efficiency in customer service tasks. (3 reviews) - Users love the **AI routing technology** of Khoros Service, enhancing efficiency and task management in customer support. (2 reviews) - Users appreciate the **user-friendly operation** of Khoros Service, making it easy to incorporate tailored features. (2 reviews) - Users appreciate the **AI efficiency** of Khoros Service, which enhances task routing and simplifies repetitive tasks. (1 reviews) - Users highlight the **invaluable analytics tools** of Khoros Service for understanding audience behavior and improving content strategy. (1 reviews) - Automated Responses (1 reviews) - Automation Ease (1 reviews) - Call Management (1 reviews) **What users dislike:** - Users face **insufficient training** challenges, requiring extensive effort to onboard new personnel effectively. (2 reviews) - Users indicate that the **interface design is poor** and need improvements for better support and functionality. (2 reviews) - Users often mention the **very high prices** of Khoros Service, which can be a barrier to adoption and training. (1 reviews) - Users find Khoros Service's **difficult learning curve** necessitates extensive training for new employees, impacting usability. (1 reviews) - Users find the **difficult learning process** of Khoros Service requires extensive training, complicating onboarding for new team members. (1 reviews) - Users find Khoros Service **expensive** , noting high prices and complexity that require extensive training for new users. (1 reviews) - Interface Issues (1 reviews) - Learning Curve (1 reviews) - Poor Customer Support (1 reviews) - Poor Response (1 reviews) ## Khoros Service Reviews ### 1. Training the module as a benefit and asset **Rating:** 4.5/5.0 stars **Reviewed by:** Alaa F. | Bilingual Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Khoros Service?** The module is capable of generating good insights based on the data given. The diversity of getting more results "solutions" is so good compared to other modules that need plug-ins, structured analytical backgrounds, and a way of reporting. The integrated other tools help to make the good use of algorithm and semantic research, which each one has its own good-sides. My personal judgment that measures the good tool is by the multi uses and modestly modifications to see the needed outcome. **What do you dislike about Khoros Service?** The interface seems too complicated for non-tech savvy people **What problems is Khoros Service solving and how is that benefiting you?** It's giving me valid and correct shortcuts. Saving my energy to deep dive for a pitching method when it comes to hectic rush day. Tailoring approaches due to customer segments and types that so quickly achieving more revenue during campaigns. Saving the problem solving times. Giving combined approaches that needs more than a meeting to collect such a way. ### 2. A tool for efficient Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal P. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Khoros Service?** Many time in customer service rep receive a task that is not related or the rep is not aware about it. This happens because the the issue is not routed correctly. Khoros uses AI technology to route the issue. It also suggest reps some basic responses. Sometimes it can even handle repitative tasks. Isn't it amazing!!!? **What do you dislike about Khoros Service?** Very High Prices,Hard to understand and use. We had to train new people a lot. **What problems is Khoros Service solving and how is that benefiting you?** We were using it as a Customer Support Platform, to receive customer queries from all the different sites/channels to 1 single platform to improve our the efficiency of our customer service. Khoros routes tickets and queries effectivly. It also suggests reps some responses. Also, team collaboration is easy on it. ### 3. reliable and innovative solutions worth recommending **Rating:** 5.0/5.0 stars **Reviewed by:** Atharv B. | frontend developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Khoros Service?** I’ve tried using Khoros for some time now and I have to admit that I am really impressed. They pay attention to every detail and they are extremely committed to ensuring their customers are satisfied. Whether it’s the quick responses or innovative ideas or the warmth of everyone at work there; Khoros has never failed my expectations. If you want a reliable solution that works then I would advise for you try them out. By the way all my friends and colleagues will be aware about Khoros soon enough because of this! **What do you dislike about Khoros Service?** I do not have any specific specific dislikes regarding photos services as far as I know, it was quite concise and precise **What problems is Khoros Service solving and how is that benefiting you?** chorus services solve the problem of inefficiency and lack of charity in our workflow by providing stringent solution and clear communication. This benefit benefits me by saving time and ensuring that task are completed efficiently and effectively ### 4. maximising engagement with khoros **Rating:** 4.5/5.0 stars **Reviewed by:** Nitin V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Khoros Service?** khoros have revolutionised or customer strategy with its comprehensive suite of tools. We have been able to seamlessly manage our social media, online communities and message channels all in one place analytics provided Have been invaluable in understanding or audience and tailoring or content to their needs **What do you dislike about Khoros Service?** while it offers many benefits, some users may find a pricing structure, a bit steep for a smaller business or start up. Additionally, the initial learning curve to fully utilise all features might be challenging. **What problems is Khoros Service solving and how is that benefiting you?** whether it's managing social media, online committees, and Customer, it can help me optimise my digital strategy, increase efficiency and build stronger relationship with my customer ### 5. simplify social media management for our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Adhikant R. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Khoros Service?** I mostly like about its integration across various communication channels. Khoros streamlines our customerinteractions and help in management of our social media platforms at one place. **What do you dislike about Khoros Service?** Everthing is good but I've facing some issues while I'm using its user interface. Navigating from one feature another sometimes feels hard. A moe simplified user interface would incraese more user engagement. **What problems is Khoros Service solving and how is that benefiting you?** I liked everything about Khoros' service, But sometimes while we engaging with our customers across multiple platforms, it was becoming difficult to maintain a clear view of their inquiries and preferences. Maybe I'm justing starting and not familiar from this thats why this problem occurs. ### 6. Powerful platform for Social Media Talks **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Khoros Service?** Great platform to involve different stakeholders within the company it also offers user friendly operation with the flexibility to incorporate additional features tailored to your requirements making it suitable for both basic and advanced social media automation needs. **What do you dislike about Khoros Service?** It should improve their interface and customer support as we are not getting the fastest solutions from the technology support team. **What problems is Khoros Service solving and how is that benefiting you?** Khadoos social marketing helps our organisation with a social strategic services and it bridges the gap to communicate with end customer stakeholders through social media. And using social media we can collect monitor and analyse the customer interaction in market trends in real time so that we do branding and marketing accordingly. ### 7. Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Simon A. | Insurance Account Handler, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Khoros Service?** I can't describe how excited I am about the service I enjoyed from Khoros. Quality customer service and proper support through out. **What do you dislike about Khoros Service?** Everything is perfect there is nothing to dislike **What problems is Khoros Service solving and how is that benefiting you?** Customer service is the soul of business ### 8. Best Enterprise Social Care Platform on the market **Rating:** 4.0/5.0 stars **Reviewed by:** Meghan H. | Senior Technical Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Khoros Service?** Khoros (as a company) focuses heavily on the enterprise user experience in all their platforms. The customizable backend setup and how that flows into the front-end agent workflow is brilliant. Most of all, their onboarding and initial setup sessions are very helpful. **What do you dislike about Khoros Service?** If I had to change anything, it would just be the granularity of the tagging in analytics. It'll be lovely to have a filtering system that allows you to properly deep-dive and compare all the tagging options. Other than that, it is a good platform overall. **What problems is Khoros Service solving and how is that benefiting you?** It allows agents to focus on real customer issues and build out quality customer profiles. ### 9. Khoros Service User Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Khoros Service?** The thing that I like the most is their 24 x 7 Omni Channel Service **What do you dislike about Khoros Service?** The basic taste of AI is included but it needs ti be updated with real time AI. Also it slows down the over all performance of the browser. **What problems is Khoros Service solving and how is that benefiting you?** It is helping me in running multiple social media campaigns at one place and it actually saves a lot of my time as I can seell multiple things at one place ### 10. EASE AND QUALITY TOGETHER **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad A. | Cafm Operations Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Khoros Service?** User-Friendly Interface: really easy to navigate and search **What do you dislike about Khoros Service?** Feature Overlap it is confusing sometimes **What problems is Khoros Service solving and how is that benefiting you?** Enhanced Customer Insights: able to understand the customers more on deeper level ### 11. Time Saver - The whole procedure is a time saver. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Khoros Service?** I) Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents. II) Increase customer satisfaction and revenue with rich, convenient messaging experiences that increase conversion rates and loyalty. **What do you dislike about Khoros Service?** Quality and training Quality control in an internal contact center is difficult enough in an internal contact center; with a BPO, it gets even harder. The BPO will need to be trained on your business to ensure that they are providing the right answers at the right time, and keeping customer experience consistent with what they would receive from your internal teams. **What problems is Khoros Service solving and how is that benefiting you?** It provides purpose-built software to bring global social media accounts, campaigns and teams into one place so teams can execute cross-channel campaigns faster ### 12. Very helpful and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Khoros Service?** The automatic ai response was the most thing i was interested in when i searched for softwares like khoros, im glad khoros offers that at best **What do you dislike about Khoros Service?** Overall i like my experience with khoros but i would say if the price got reduced it would be much better **What problems is Khoros Service solving and how is that benefiting you?** It solves customer service problem since i have bust schedual, it interact with customers across different channels ### 13. It was a good thoughtful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Karim R. | Soldier, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Khoros Service?** it's unique and custimized for each individual **What do you dislike about Khoros Service?** needs to be more user friendly to the consumers **What problems is Khoros Service solving and how is that benefiting you?** The need for hiring more customer service agents ### 14. Amazing Tool for Automating Customer Care **Rating:** 4.5/5.0 stars **Reviewed by:** Shaleen P. | Founder and Storyteller, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Khoros Service?** We run a Textile company and started using Khoros to manage our customer queries, our experience has been amazing and we have been able to get a good RoI from the product and have cut down on the expenses of having people to handle customer calls. **What do you dislike about Khoros Service?** I dont see any disadvantage as such but I feel some additional features can be added. **What problems is Khoros Service solving and how is that benefiting you?** We are using the chatbots to solve issues of our customers ### 15. The technological services provided by G2 Khoros **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh G. | Executive in operation, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Khoros Service?** Actually help the people to find their own way and to build up the career and to make the growth **What do you dislike about Khoros Service?** I don't think there should be any special content which should we disliked why anyone. I just check the reviews and got to know that all the services provided by G2 are very brilliant **What problems is Khoros Service solving and how is that benefiting you?** Khorus are providing technical customer support. And it is benefiting us by knowing new technical software ### 16. Best choice for our organization growth **Rating:** 5.0/5.0 stars **Reviewed by:** Nishant R. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Khoros Service?** I mostly like the effeciency and collection of tools which was perfectly designed for our organization. **What do you dislike about Khoros Service?** I dislike only one thing the prices of tool was quite high please try to make affordable plans so that every organization adapt this. **What problems is Khoros Service solving and how is that benefiting you?** By Khoros now we can manage all of our social media handles at one place also manage all of our campaigns through one place. ### 17. The best experience platform in the internet **Rating:** 5.0/5.0 stars **Reviewed by:** Shreeram S. | Sr. Sales Specialist (Cloud & Security) - Public Sector, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Khoros Service?** The most helpful about khoros service is Simple and algile Platform The upsides of the platform which makes the task easy and automated. **What do you dislike about Khoros Service?** The least helpful about the khoros Service is the time taken process initially. The downsides of the platform is time Sophisticated offerings **What problems is Khoros Service solving and how is that benefiting you?** The Khoros Service helps us in Building a chat bot easily and little effort. ### 18. Great Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jeemit C. | Sr. Human Resource Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Khoros Service?** It helps in finding the right product and was very smooth, liked it. **What do you dislike about Khoros Service?** Nothing much to share, it was smooth and I really like it. **What problems is Khoros Service solving and how is that benefiting you?** Used for marketing purpose ### 19. I would recommend this to my colleagues. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Khoros Service?** Very easy to use and helps user to get exactly what he/she wants. Overall good experience. **What do you dislike about Khoros Service?** Sometimes it gets inconvenient due to slowness on some pages. **What problems is Khoros Service solving and how is that benefiting you?** All the templates that are available in chatbot helps me alot in creating good customer relationship. ### 20. Smooth and seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about Khoros Service?** The social sentiment tools help my team analyse the user's journey from negative to positive, and this allows us to form better responses. **What do you dislike about Khoros Service?** Khoros adds a "external response" tag even if we have responded through KC. **What problems is Khoros Service solving and how is that benefiting you?** My team monitors social media channels such as Twitter, Facebook, Linkedin, Reddit and Khoros helps us streamline comms from all these channels into one suite. The analytics dashboard gives us key insights into the trends of user issues. ### 21. Streamlined Customer Service & Engagement of 40,000+ Conversations Per Month **Rating:** 4.5/5.0 stars **Reviewed by:** Gracie M. | Director of Social Media, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Khoros Service?** Khoros views social media as an integrated communication channel, rather than an isolated platform. This has enabled us to structure our social media team by agent skill set and training experience (customer service vs. fun engagement) instead of by social channel like other social management platforms. We have closed customer service cases more efficiently, reduce agent response time, and streamline internal communication and escalation. **What do you dislike about Khoros Service?** There have been occasional issues with bot tagging and routing accuracy and consistency, but their customer support team has been quick to assist and rectify issues. **What problems is Khoros Service solving and how is that benefiting you?** Our agent response time prior to khoros was over 4 hours; we have since reduced this to 4 minutes. As a lead generation driven business, responding to customer inquiries quickly is extremely important. We would not be able to source and close qualified leads as efficiently if we did not have this platform. ### 22. Easy interface, perfect for new hires for approvals. **Rating:** 5.0/5.0 stars **Reviewed by:** Payton A. | Senior QA Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Service?** This tool is so helpful for our QA team in assisting new hires and making sure they have the opportunity to perfect their responses before being put out in the live production on Facebook andTwitter. We use Fanbase with this tool, which helps us link accounts to each case specifically. It's also great to use with the JIRA ticketing system. **What do you dislike about Khoros Service?** The only downside I have to Khoros is the inability to delete messages sometimes with Facebook or Twitter. **What problems is Khoros Service solving and how is that benefiting you?** Khoros Cares helps us keep track of our KPIs for each agent and tier we currently have at our site. ### 23. Care: Sophisticated tool that take time to setup AND manage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Khoros Service?** Good to organize and manage activities for a distributed team of employees, monitor and audit their work, hand over tasks among team members... **What do you dislike about Khoros Service?** Time it takes to set up, learn. Also the fact that I need to click on so many buttons to do something. In particular, the need to CLOSE a conversation even I don't need to do anything with it. Takes 3 clicks to close a conversation (times xxxxx ! ) some things I can't do on Care so I need to go to the Community: @mention, move posts, edit, etc.) **What problems is Khoros Service solving and how is that benefiting you?** 1 - Moderation for a Khoros based Community: I have a team of 7 employees around the world, each of them part-time. Not ideal set up but can't change it at the moment. Care allows us to organize the work among these employees. 2 - Some intervention of our Tech Support personel in the Community For the following question "For which purposes do you use Khoros Care?", I did not find my purpose, I think. See above ### 24. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Khoros Service?** I like the simplicity of the interface and how it's easy to manage conversations. **What do you dislike about Khoros Service?** The program lacks a dark mode, which would be great as the default colors are bright and difficult on the eyes after a long work day. **What problems is Khoros Service solving and how is that benefiting you?** We're mainly solving customer support questions and I've realized managing time between contacts is easy. The pacing and overall configuration of the interface make it easy not to be overwhelmed. ### 25. Khoros has made handling employee interactions simple and easy. **Rating:** 5.0/5.0 stars **Reviewed by:** [SPOT] Nathan P. | Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Khoros Service?** The simple yet effective layout makes navigating painless. **What do you dislike about Khoros Service?** If there's a large number of conversations (10,000+) it can cause a delay in loading times. **What problems is Khoros Service solving and how is that benefiting you?** Khoros Care is helping us organize and respond to a large amount of messages and enabling us to review how our employees handle them. ### 26. Great tool for Social Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Khoros Service?** The interface is really straightforward while also giving enough info to not seem vague **What do you dislike about Khoros Service?** Khoros can sometimes be a bit laggy with it's ingestion of social posts **What problems is Khoros Service solving and how is that benefiting you?** Our clients' issues and problems! ### 27. Great for customer engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Mollie M. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Khoros Service?** That the platform is very user friendly and is easy to engage customers. **What do you dislike about Khoros Service?** There can be small glitches in the system. **What problems is Khoros Service solving and how is that benefiting you?** Monotoring customers social media. It is easy to connect to all parties Involved. ### 28. Single sign on to manage social media platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Khoros Service?** Analytics help us to understand the trend of customer inquiries and operation index **What do you dislike about Khoros Service?** Tagging inaccuracy especially language tagging, Khoros support should be more user friendly **What problems is Khoros Service solving and how is that benefiting you?** Able to manage all social media platform with single sign on ### 29. Khoros **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Khoros Service?** Khoros is a such a great tool in merging and consolidating customer interactions from different social media channels. Within the same Window, my agents are bale to respond to both Twitter, Instagram and Facebook posts without a hustle. **What do you dislike about Khoros Service?** I have not had any bad experience with Khoros so far. Happy user **What problems is Khoros Service solving and how is that benefiting you?** We have solved Channel integration challenges . ### 30. Khoros Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2019 **What do you like best about Khoros Service?** It is easy to use especially when responding to queries that come through via social media platforms like Facebook, twitter and Instagram. **What do you dislike about Khoros Service?** It requires logins and therefore cannot be used when one has no account with the soft ware. **Recommendations to others considering Khoros Service:** Best software to use when dealing with online queries especially social media. **What problems is Khoros Service solving and how is that benefiting you?** Customer care queries that come through social media and clients are given resolutions on first time of contact. ### 31. Is ok but not for telecom companies **Rating:** 2.5/5.0 stars **Reviewed by:** Mohamed S. | Social Media Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Khoros Service?** Lithium is ok in kind of moderation and the interface isn’t bad **What do you dislike about Khoros Service?** The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate **What problems is Khoros Service solving and how is that benefiting you?** Managing more than one account ### 32. Amazing social media management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Khoros Service?** There are so many options for data reporting making things incredibly easy to see trends and track agent performance. **What do you dislike about Khoros Service?** Auto-assigning tickets is not integrated as of yet. Additionally, it’s difficult to navigate through closed tickets. **Recommendations to others considering Khoros Service:** I would definitely recommend other companies who want to significantly improve their social media presence utilize Lithium’s services. **What problems is Khoros Service solving and how is that benefiting you?** Seeing trends is making things very clear in regards to what we need to do to improve and grow business. ### 33. Good but needs updates. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2018 **What do you like best about Khoros Service?** I like how easy it was to Use but it could definitely run smoother. **What do you dislike about Khoros Service?** It runs a little slow but it definitely gets the job done. **What problems is Khoros Service solving and how is that benefiting you?** Getting my brand out more and I realized that if you do it the correct way it works. ### 34. Decent with room to improve **Rating:** 3.5/5.0 stars **Reviewed by:** Stephen P. | Senior Content Marketing Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Khoros Service?** Being able to sort categories and refine searches. **What do you dislike about Khoros Service?** Unclear rating system: would like to see a net score for each at the top. Also, being able to go to the platform from the page. **What problems is Khoros Service solving and how is that benefiting you?** Finding a platform that has all the items we have currently but with a better user experience and continual improvements. ### 35. Work In Progress **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2017 **What do you like best about Khoros Service?** Helpful emails with tips/updates in social media management **What do you dislike about Khoros Service?** Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite. **What problems is Khoros Service solving and how is that benefiting you?** Haven’t noticed many benefits so far. ### 36. Lithium Review **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa K. H. | Social Media Manager, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2017 **What do you like best about Khoros Service?** The ability to catalogue what conversations one has had with a particular user in the past. The ability to collaborate with a team in one view is also very helpful. **What do you dislike about Khoros Service?** The user interface isn't the best design, though it is more sophisticated than many other planning tools. **Recommendations to others considering Khoros Service:** This program is a great choice for enterprise companies who need to have multiple people/teams in the software for collaboration purposes. It is also helpful for accounts that have a lot of regular communications with the same users. **What problems is Khoros Service solving and how is that benefiting you?** Communicating with clients and social media users in one collective space. Lithium has been helpful in organizing these communications. ### 37. Lithium review **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan M. | IT Architect, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2016 **What do you like best about Khoros Service?** The software is interesting, it allows direct connection through social channels and action from the users feedback and ideas, The response and engagement on social networks can be vital for the business needs. Ideas crouwdsoursing and ideas can be achieve and shared together. **What do you dislike about Khoros Service?** I didnot come across any negative feedback and experiences while using this software. **Recommendations to others considering Khoros Service:** I would recommend others to try using this product and see if it meets the business requirements and it might be helpful with some modern needs. **What problems is Khoros Service solving and how is that benefiting you?** The software helps with fast social engagement and it helps to increase the fan base and to share ideas and learn from each other. ### 38. Fantastic product, great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Khoros Service?** My customers are on social media sharing their experiences and I need to have the power to create a trusted connection with them. Lithium allows me to do that. **What do you dislike about Khoros Service?** It's difficult to use, too much tech speak. **Recommendations to others considering Khoros Service:** Stick with it, even if you're confused at first, it's totally worth it **What problems is Khoros Service solving and how is that benefiting you?** I have satisfied customers and that means my business is profiting. ### 39. Lithium is a fantastic product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2015 **What do you like best about Khoros Service?** I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every conversation we've ever handled going back to the start, all conversations have their unique identifier as a reference. Integrations are currently available for Facebook, Twitter, Google+ and Radian6 with RSS available as well, API support is in the works to expand the range of services that can be integrated. **What do you dislike about Khoros Service?** The Analytics section is a bit lacking and makes it difficult to track a variety of analytical data paths. Publishing is not one of Lithium Social Web's strong points currently, it is limited to text, links and embedded images. Video currently isn't part of this and the content calendar for publishing can become a little cluttered. Geo-targeting is also a missing feature from the publish capability currently. As mentioned previously Lithium Social Web is geared more towards Social Customer Support rather than Marketing. That said you can schedule content and build a basic content calendar targeting specific or multiple social accounts. **What problems is Khoros Service solving and how is that benefiting you?** Lithium Social Web has had a massive impact on our Social Support strategy. There's nothing like it that we've seen out there that comes close to the capabilities that this platform has. It is an extremely robust and powerful tool which is always growing. We've been able to reach more customers quicker on Social and listen to more content than before using Social Web. This greater reach has had a profound impact on our customer behaviour with many choosing to use Social as a first point of contact. Growth in certain channels such as Twitter as a result has been exponential. ### 40. Lithium Is a More Streamlined Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2015 **What do you like best about Khoros Service?** I like how the tweets are more organized, which allows me to answer them based on time. I also like how I can mark any tweet with a particular status so I can manage them according to their content. **What do you dislike about Khoros Service?** It doesn't really allow me to do searches and explore other potential hash tags. **Recommendations to others considering Khoros Service:** Take the time to test out the platform and compare with the one you are currently using. **What problems is Khoros Service solving and how is that benefiting you?** I realize that I am better utilizing my bandwidth engaging users more efficiently. ## Khoros Service Discussions - [What do online communities do?](https://www.g2.com/discussions/what-do-online-communities-do) - 1 comment - [What is a community khoros?](https://www.g2.com/discussions/what-is-a-community-khoros) - 1 comment - [View Khoros Service pricing details and edition comparison](https://www.g2.com/products/khoros-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+23%3A04%3A17+-0500&secure%5Bsession_id%5D=8e2cba72-dc88-4d36-86be-a2e4370c6ea5&secure%5Btoken%5D=e807cbedaaa42fe1118d8c0a6936feeb0ade523ffc2f6f963b1a898d73e7fdc9&format=llm_user) ## Khoros Service Features **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Khoros Service Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,132 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - 4.3/5.0 (662 reviews)