There’s a lot we like about this platform, but to name just a few things: The ability to track the progress and completion of requests is very straightforward. The audit log has been useful for reviewing the full life of a request. The payment system is easy to configure, and requestors have not reported any issues with the payment portal. The search feature is very helpful when trying to locate a specific request. Users have also reported that the platform is very user-friendly. The support team is at the top of their game—quick and responsive whenever issues arise. Finally, administrators can make changes to workflows and request forms, which means we need less assistance from support. I could keep going, but you get the idea. Review collected by and hosted on G2.com.

I wish it was more user-friendly on a mobile device. Sometimes I am away from my work computer, and I have to login on my mobile device the interface is wonky. Review collected by and hosted on G2.com.

The team at JustFOIA is absolutely delightful to work with. From the implementation team to the tech support to our client success specialist, I can't say enough good things. They are responsive and know the system inside and out. True subject matter experts. Review collected by and hosted on G2.com.

There is some functionality that could be improved, but I think it's stuff that is in the works. It would be beautiful to only get alerts about a department's responses and timelines instead of global alerts. Review collected by and hosted on G2.com.

We LOVE everything about JustFOIA. Since the very first demo, to current day usage their customer service has been outstanding! Our check-ins with our assigned customer service representative are productive, efficient but yet she listens to what the challenges we are facing and comes up with creative solutions. Huge Shout out to Angel! Review collected by and hosted on G2.com.

I can honestly say that we have not encountered anything we dislike about JustFOIA, the company or their products. If we have a challenge or need clarification, they are responsive and take the time to come up with solutions or point us to training, etc. Review collected by and hosted on G2.com.

The technical support at justFOIA is superb. They always are quick to respond. JustFOIA is easy to use and navigate. Review collected by and hosted on G2.com.

JustFOIA saves me lots of time so I am not sure there are any downsides. Review collected by and hosted on G2.com.

JustFOIA has provided a streamlined experience for our employees and the public for our disclosure process. We've experienced a huge reduction in time spent waiting on data to process and almost zero complications for requestors when accessing their records. JustFOIA's ability to pull out duplicate emails from pst files has saved me months of work removing over 40,000 for one request alone. Review collected by and hosted on G2.com.

There is an opportunity to have a few more options for internal organization for preparing responsive records. Review collected by and hosted on G2.com.

The Program is so easy to use, meets our needs, and the customer service is outstanding. Not to mention that JustFOIA wants to know from its users what they can do to improve and they actually make the changes and improve the product. Review collected by and hosted on G2.com.

There is nothing we dislike about JustFOIA. Review collected by and hosted on G2.com.

I LOVE JustFOIA! Now we can save drafts of Discussions. I have been dreaming of this feature. They listen to their customers! Review collected by and hosted on G2.com.

Nothing bad to say. Great product and service! Review collected by and hosted on G2.com.

The City of Greeley launched JustFOIA in May of 2023, and we have been extremely successful in this partnership. JustFOIA has been an incredible aid for tracking, facilitating, and completing open records requests. From the simplified redaction to the localized correspondence, JustFOIA has increased our productivity and made our lives much easier! JustFOIA is playing a major role in our Customer Experience Initiative by helping us provide better customer service and helping our residents more effectively. Review collected by and hosted on G2.com.

I literally have nothing bad to say about JustFOIA. Review collected by and hosted on G2.com.

JustFOIA has made processing public records requests so easy. Before I used an Excel spreadsheet and my calendar to track my public records requests. JustFOIA keeps everything in one place.

I've seen an uptick in requests for emails. The software's PST extractor tool makes uploading and reviewing emails a breeze. It easily removes duplicate emails, and I am easily able to search the email for keywords instead of reading each email like I used to.

My response time for requests has been drastically reduced. I can also easily delegate searches to other staff members. The email templates have made responding to requests simple.

I also love the ability to run a quick report to update my leaders on public records requests.

Last but not least, the team at JustFOIA is amazing! Each person I interacted with each step of the way was helpful and friendly. Ashley set up our portal and form. She also trained us on how to use the software. She is the BEST! She was patient, kind, and very responsive. I was quick to answer any questions we had. If she didn't know the answer, she found it and communicated every step of the way. She even answered the questions we didn't know to ask. She made implementation so easy and provided a training template that I could use with my team.

After our training period, Ashley left us in Cameron's capable hands. I haven't had to reach out to Cameron very often, but he is quick to reply and understanding. He doesn't make me feel dumb when I ask a stupid question.

The care and responsiveness we've received the entire team has made us feel like we are their only client.

I would highly recommend JustFOIA as it is an amazing product with amazing people behind it! Review collected by and hosted on G2.com.

JustFOIA can be a bit overwhelming at first. There are a lot of features.

With the large scope of requests I've received, it would be nice to have an installment feature. I would like to set the overall completion date, with periodic due date set to provide installments of records. Review collected by and hosted on G2.com.

The two best features for our municipality is the fact that more than one individual can work on a request at one time and the PST extractor that helps us identify and pull duplicate emails. Hundreds of hours of work will be saved annually. Review collected by and hosted on G2.com.

Overall this is such an improvement, but the biggest workflow issue we have with it is with the tasks being assigned out to staff. They have to be identical lists of tasks which can lead to some confusion. Review collected by and hosted on G2.com.