# JUSFEEDBACK Reviews **Vendor:** JUSFEEDBACK **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.2/5.0 **Total Reviews:** 15 ## About JUSFEEDBACK Jusfeedback is a comprehensive customer engagement optimization platform designed to help businesses collect, analyze, and act on feedback from customers, employees, and partners. By integrating various feedback channels, Jusfeedback enables organizations to gain actionable insights that drive improved customer satisfaction and business performance. Key Features and Functionality: - Enterprise Feedback Management: Create and distribute customized surveys to gather real-time feedback, facilitating informed decision-making. - Digital Feedback Integration: Embed feedback mechanisms into digital channels to capture customer input throughout their journey, enabling timely responses and adjustments. - IVR Feedback Management: Collect immediate feedback via Interactive Voice Response (IVR) systems following customer interactions, ensuring prompt issue resolution. - Mobile Offline Surveys: Conduct surveys in remote locations or on-the-go, capturing feedback at the point of experience without requiring an internet connection. - Speech and Text Analytics: Analyze customer interactions across various channels to understand sentiments, identify trends, and uncover actionable insights. - Predictive Experience and Quality Management: Monitor and evaluate customer interactions to predict future behaviors and enhance service quality. Primary Value and Solutions Provided: Jusfeedback empowers organizations to stay attuned to their customers' needs by offering a unified platform for feedback collection and analysis. This holistic approach enables businesses to identify areas for improvement, enhance customer relationships, and drive profitability. By transforming raw feedback into actionable insights, Jusfeedback helps organizations make data-driven decisions that lead to superior customer experiences and sustained business growth. ## JUSFEEDBACK Pros & Cons **What users like:** - Users find JUSFEEDBACK to be **very easy to use** , enhancing their productivity and streamlining daily tasks. (2 reviews) - Automation (1 reviews) - Users appreciate the **excellent customer support** of JUSFEEDBACK, enhancing their experience with the product. (1 reviews) - Users find JUSFEEDBACK to be **cool and useful** , complemented by excellent support, enhancing their overall experience. (1 reviews) - Users find the **setup ease** of JUSFEEDBACK invaluable, simplifying their workflow effectively. (1 reviews) - Simple (1 reviews) ## JUSFEEDBACK Reviews ### 1. Easy Feedback Collection with Simple Surveys and Real-Time Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Anup K. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about JUSFEEDBACK?** Mainly it helps in easy feedback collection, simple survey setup, clean dashboard, real-time insights. **What do you dislike about JUSFEEDBACK?** sometime it is limited advanced analytics, basic integrations, occasional UI lag, fewer customization options in templates. **What problems is JUSFEEDBACK solving and how is that benefiting you?** basically it helps in collecting customer feedback easily, centralizing responses, reducing manual tracking, faster insights ### 2. Effortless HR Management with JUSFEEDBACK **Rating:** 5.0/5.0 stars **Reviewed by:** Frances G. **Reviewed Date:** December 09, 2025 **What do you like best about JUSFEEDBACK?** I find JUSFEEDBACK very easy to use, making my job easier. The setup was really easy as well. **What do you dislike about JUSFEEDBACK?** Nothing **What problems is JUSFEEDBACK solving and how is that benefiting you?** JUSFEEDBACK solves everything related to hiring and payroll, making my job easier and it's easy to use. ### 3. Very Cool and Impressive Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Fabian L. | Loan officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about JUSFEEDBACK?** This product is both very cool and useful, and I also appreciate the nice support. **What do you dislike about JUSFEEDBACK?** I don't use it all the time, but when I do, I find it easy to handle. **What problems is JUSFEEDBACK solving and how is that benefiting you?** My colleagues are very pleased because this system is bringing happiness to people. ### 4. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Staffing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about JUSFEEDBACK?** It makes my day to day task much easier! **What do you dislike about JUSFEEDBACK?** Why wasn't this around 10 years ago. My career wouldve been easy breezy much sooner **What problems is JUSFEEDBACK solving and how is that benefiting you?** None ### 5. It's quite seemless and nice place to add feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Suvra C. | Senior Lead engineer and infrastructure specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about JUSFEEDBACK?** The way i can provide my feedbacks for various purpose. **What do you dislike about JUSFEEDBACK?** I don't think I dislike anything about justfeedback **What problems is JUSFEEDBACK solving and how is that benefiting you?** I visit quite often to provide my views and surveys. ### 6. impressive experience i had **Rating:** 4.5/5.0 stars **Reviewed by:** Kaposhi C. | Customer service , Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about JUSFEEDBACK?** just feedback provides businesses with a comprehesive feedback solutions from various channels including survey, email campaigns and social media; this allows businesses to capture feedback from a wider range of customers and touchpoints. **What do you dislike about JUSFEEDBACK?** The cost of using justfeedback is high for small businesses or budget conscious businesses, depending on the features and functionality needed. It also suffers from compatibility problems with some systems resulting in integration issues. **What problems is JUSFEEDBACK solving and how is that benefiting you?** It enables businesses to create customisable surveys tailored to their specific needs. Its offers real time feedback monitoring, and data analysis and reporting ### 7. Good product and nice overview **Rating:** 5.0/5.0 stars **Reviewed by:** Luuk K. | Operational manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about JUSFEEDBACK?** Amazing to have a online tool to collect the feedback from our customers **What do you dislike about JUSFEEDBACK?** The follow up on no satisfied customers, would love a better follow up on dissapointed customers. **What problems is JUSFEEDBACK solving and how is that benefiting you?** To have an good insight in what our customers think and also to analyse it. Also the fact that we can put numbers to our assumptions. ### 8. My honest answer on JUSFEEDBACK **Rating:** 4.0/5.0 stars **Reviewed by:** Mukul S. | Director & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about JUSFEEDBACK?** It provides good and deep customer insights **What do you dislike about JUSFEEDBACK?** Interface is too hard to understand and updates are very slow **What problems is JUSFEEDBACK solving and how is that benefiting you?** It helps companies to receive genuine feedback and expectations of the product. ### 9. A good product for customer feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Narayanaswamy S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about JUSFEEDBACK?** Provides good customer insights and helps in moving in the right direction as per the customers requirements. **What do you dislike about JUSFEEDBACK?** Hard to understand the tool in the beginning. **What problems is JUSFEEDBACK solving and how is that benefiting you?** Understanding the customer ### 10. Best tool to analyse customer behaviour and collecting feedback **Rating:** 5.0/5.0 stars **Reviewed by:** JAY J. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about JUSFEEDBACK?** We face some challanges while building our first product and at the same time someone suggest us Jusfeedback tool to our company's for analysis customer behaviour and collecting feedback. That's change our look to analyse customer demand completely different. **What do you dislike about JUSFEEDBACK?** We used this product in our company valuein.io for a very long time to collect curomer feedback from different points and it's satisfy us at all the way so nothing dislike in this tool. **What problems is JUSFEEDBACK solving and how is that benefiting you?** Customer feedback collection and analysis data was the best things happen with us using this tool. After working on this platform we took some crucial steps to changes in our platforms that's works really well in our software. ### 11. Great tool to get your strategies right **Rating:** 3.0/5.0 stars **Reviewed by:** Yadhukrishnan K. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about JUSFEEDBACK?** It does offers very deep insights for customer behaviour and helps to set the course right **What do you dislike about JUSFEEDBACK?** The initial walkthrough seems a bit difficult **What problems is JUSFEEDBACK solving and how is that benefiting you?** We are trying to find out how better we are performing on certain areas and how likely to win if we introduce a new service ### 12. Feedback Aint Wack **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about JUSFEEDBACK?** The platform structure allowed me to explore the interface in a more productive/practical way. **What do you dislike about JUSFEEDBACK?** I disliked the slow response to updates and feedback, given that I feel it will help consumers utilize the platform better **What problems is JUSFEEDBACK solving and how is that benefiting you?** I am able to view/analyze feedback in a more constructive way without bias and implement it realistically. Allows leadership to plan better as well for the anticipated needs / wants of our clients/ people. ### 13. Voice of your customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about JUSFEEDBACK?** To gain insight of your customers and their voice across multiple touch points **What do you dislike about JUSFEEDBACK?** Not sure about privacy. As many of them are concerned about their privacy. **Recommendations to others considering JUSFEEDBACK:** Not sure about at this moment. As I am not using now to suggest anyone. But it could be better if they have some privacy of customers data. **What problems is JUSFEEDBACK solving and how is that benefiting you?** It's helping companies to identify their feedback what they received from their customers. ### 14. Online Survey form jusfeedback **Rating:** 4.5/5.0 stars **Reviewed by:** Caloy R. | Missionary, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about JUSFEEDBACK?** I like having multiple options or touchpoints **What do you dislike about JUSFEEDBACK?** nothing much to dislike as the website is very user friendly **What problems is JUSFEEDBACK solving and how is that benefiting you?** Strategies and plans of the organization and projects ### 15. Best tool to get customer insights out in market **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about JUSFEEDBACK?** feedback management, offline survey, and holistic analysis of customer's interaction **What do you dislike about JUSFEEDBACK?** Not an extensive patterns are shown based on the feedback in some areas. **What problems is JUSFEEDBACK solving and how is that benefiting you?** Analysis of customer feedback and expectations from the product. - [View JUSFEEDBACK pricing details and edition comparison](https://www.g2.com/products/jusfeedback/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A19%3A08+-0500&secure%5Bsession_id%5D=5015f084-a6de-419e-b2c8-576f3d7ed025&secure%5Btoken%5D=e581e10c20a7639be9d587b74cfc07c6fd51a4ae77dd12a52c3a8fad8e2c6dda&format=llm_user) ## JUSFEEDBACK Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top JUSFEEDBACK Alternatives - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,387 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,177 reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,200 reviews)