--- title: Jira Service Management Reviews meta\_title: 'Jira Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 991 reviews by the users' company size, role or industry to find out how Jira Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 991 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Jira Service Management Reviews & Product Details Visit Website Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows. * * * Product Website Jira Service Management Seller [Atlassian](https://www.g2.com/sellers/atlassian) Discussions [Jira Service Management Community](https://www.g2.com/products/jira-service-management/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Molly Bronstein Show More ## Pricing Pricing provided by Jira Service Management. ### Free 0 /agent/month [ View More Pricing Information ](https://www.g2.com/products/jira-service-management/pricing) ## Jira Service Management Integrations (23) What do users say about integrations? Verified by Jira Service Management [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Active Directory Domain Services ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitLab ](https://www.g2.com/products/gitlab/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jenkins ](https://www.g2.com/products/jenkins/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 for Jira - Outlook Email, Teams, Calendar ](https://www.g2.com/products/microsoft-365-for-jira-outlook-email-teams-calendar/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") monday AI Work Platform ](https://www.g2.com/products/monday-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Database ](https://www.g2.com/products/oracle-database/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Patsnap Analytics ](https://www.g2.com/products/patsnap-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Quickbase ](https://www.g2.com/products/quickbase/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack Connector for Jira ](https://www.g2.com/products/slack-connector-for-jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SolarWinds Observability ](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk Enterprise ](https://www.g2.com/products/splunk-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Task4Work ](https://www.g2.com/products/task4work/reviews) Show More ![Sree K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sree K.") SK Sree K. Software Development Engineer in Test III Computer Software Mid-Market (51-1000 emp.) 8/2/2026 "Clear Ticket Visibility and Smooth Communication in Jira Service Management" 5/5 What do you like best about Jira Service Management? I’ve mostly used Jira Service Management from the requester side to raise IT-related tickets and track them through to resolution. Overall, the process is straightforward: I can submit an issue, attach screenshots when needed, and monitor the status without having to chase updates through email. What I appreciate most is the visibility. I can always see whether a ticket is waiting for approval, assigned to someone, in progress, or completed. When I need software access, hardware, or general help from the IT team, everything goes through one place, which helps ensure nothing gets missed or lost. The notifications are helpful as well, since I know when someone has updated the ticket or when they need more information from me. It makes communication smoother and a lot easier to manage. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? I don’t really have any major complaints. The main thing I’ve noticed is that the overall experience depends a lot on how the organization has configured the service portal. Some request forms ask for a lot of information, even for simple issues, so submitting a ticket can sometimes take longer than I’d expect. Other than that, the platform itself has been reliable and straightforward to use. Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? It gives me a structured way to raise IT requests instead of sending emails or messaging different people. Whether it’s a software installation, an access request, a hardware issue, or any other internal support need, everything is captured and tracked through a single ticket. The biggest advantage is being able to see where my request stands at any time, without having to chase updates. Because all communication stays within the ticket, it’s also easy to look back at earlier messages and refer to previous conversations when needed. Overall, it saves me time, keeps requests organized, and makes working with the IT team much smoother. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite ![Ravindra N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravindra N.") RN Ravindra N. SDET - 2 Oil & Energy Enterprise (\> 1000 emp.) 7/7/2026 "Seamless Jira Integration That Streamlines Service Requests and Support Workflows" 4.5/5 What do you like best about Jira Service Management? What I like most about Jira Service Management is its seamless integration with Jira and its ability to streamline service requests, incident management, and support workflows. It provides a centralized platform for managing customer requests while keeping development and operations teams aligned. Customizable service request and incident workflows. Seamless integration with Jira Software for issue tracking. Self-service portal and knowledge base integration. SLA tracking and automation for timely request resolution. Powerful queues, dashboards, and reporting for support teams. For me, the most valuable feature is the integration with Jira. Support tickets can be easily linked to development tasks and bugs, improving collaboration between support, QA, and engineering teams while ensuring issues are tracked through to resolution. The biggest benefit is improved operational efficiency. It helps teams manage incidents, service requests, and changes in a structured way, leading to faster response times, better visibility, and a more organized support process. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? While Jira Service Management is a powerful platform, there are a few things that can be frustrating. The initial setup and configuration can be complex, especially for teams without dedicated Jira administrators. Customizing workflows, request types, and automation rules often requires significant time and expertise. The user interface can feel cluttered, making it difficult for new users to find what they need. Search and filtering aren't always intuitive, particularly when dealing with a large number of tickets. Licensing costs can become expensive as the number of agents and premium features increases. Performance may slow down when working with large projects or complex workflows. For me, the biggest drawback is the administrative complexity. Jira Service Management is highly flexible, but configuring and maintaining it often takes more effort than expected. Simple changes can require multiple configuration steps, making it less approachable for smaller teams. Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? Jira Service Management solves the problem of managing support requests, incidents, and service operations in a structured and transparent way. Instead of relying on emails or spreadsheets, all requests are tracked in a centralized system with clear ownership and status. Centralizes incident, service request, and change management. Automates ticket routing, approvals, and SLA tracking. Improves collaboration between support, QA, development, and operations teams. Provides complete visibility into ticket status, priorities, and resolution progress. Maintains a history of issues for easier troubleshooting and knowledge sharing. In my day-to-day work, Jira Service Management helps me track production issues, customer-reported bugs, service requests, and operational tasks. It ensures that every request is assigned, prioritized, and followed through to resolution while keeping all stakeholders informed. The biggest benefit is improved operational efficiency. It reduces manual coordination, helps teams meet SLA commitments, and enables faster incident resolution through better collaboration and workflow automation. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Priyanka B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyanka B.") PB Priyanka B. Senior QA Automation Engineer Mid-Market (51-1000 emp.) 5/15/2026 "Jira Service Management for Efficient Ticket Tracking and Support Workflow" 5/5 What do you like best about Jira Service Management? What I like best about Jira Service Management is how it brings requests, workflows, and tracking together in one place. It makes it easier to manage work from submission to resolution without losing visibility. I also like its automation and SLA features because they help teams respond faster and stay organized. The collaboration and reporting capabilities are useful too, especially when multiple teams need to stay aligned on support or service issues. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? One thing I dislike about Jira Service Management is that it can feel complex to configure and maintain. If the setup is not tailored well, the workflows, permissions, and ticket structure can become harder to manage than they should be. I also find that some parts of the interface and ticket formatting can feel less smooth than expected, especially when teams want a very simple support experience. In larger setups, it can take quite a bit of effort to keep everything organized and aligned with the process. Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? Jira Service Management helps solve the problem of scattered support requests by bringing everything into a single, organized workflow. This makes it easier to track issues clearly, cut down on back-and-forth, and ensure requests move through the right steps without getting lost. It also improves visibility and collaboration across teams. You can quickly see ticket status, move approvals along faster, and automate repetitive tasks, which saves time and lets teams focus on more important work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Gaurav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav S.") GS Gaurav S. Salesforce Email Executive Information Technology and Services Mid-Market (51-1000 emp.) 7/2/2025 "JIRA review on panel" 4.5/5 What do you like best about Jira Service Management? Jira is one of the best project management tools available today. It is very useful for all kinds of teams, whether they are in IT, support, or other departments. With Jira Service Management, we can easily track open tickets and monitor the progress of each task. The team can plan, assign, and manage their work in an organised way. It helps in improving productivity and coordination among team members. Everything is transparent, so nothing gets missed. Overall, it makes project handling much easier and more efficient for everyone involved. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? One thing I don’t like about Jira Service Management is that sometimes it is hard to find which ticket is assigned to me. The tool does not clearly show it, so I have to search a lot or ask others for help. This can waste time and cause confusion. Also, sometimes Jira does not guide me properly or give me a clear direction on what to do next. It feels like I am stuck or unsure about the next steps. If these issues are improved, Jira will become even more user-friendly and efficient for daily work. Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? Jira Service Management helps me manage my work more easily and in an organised way. In my role, I mainly review tickets that are created by the content team or management team. Whenever a new Jira ticket comes in, I get an automatic email. I open the ticket and check many things carefully. I make sure that the content written is correct and suitable, the mailer team has used the proper code, the CTA (Call to Action) has the correct title tag, and the overall design of the email looks good and is properly formatted. I do a full audit to ensure there are no mistakes. If everything is correct, I approve the ticket and close it in Jira. This process helps avoid errors and ensures smooth communication. Jira makes tracking all these tasks simple, and it improves the workflow between teams, which helps me do my job more efficiently. Review collected by and hosted on G2.com. Show More 4/29/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![RaviShankar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RaviShankar S.") RS RaviShankar S. Senior Enterprise Cloud Architect Information Technology and Services Enterprise (\> 1000 emp.) 12/16/2025 "Boosts infrastructure Operations Efficiency and reduces Issue Management timelines" 5/5 What do you like best about Jira Service Management? JIRA Service Management is really valuable for tracking issues, sharing updates, collaborating with theinternal support team responsible for resolving problems, and we can document the incidents for knowledge management. By using JIRA JSM as the Blue Yonder Product teams internal Ticketing system, we saw a noticeable improvements in our Mean Time to Resolution (MTTR) and Service Level Agreements (SLAs), which resulted in increased operational efficiency when addressing issues. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? Renewal costs, and customers sometimes face obstacles when it comes to tools integration. Furthermore, the Atlassian JIRA support team could improve their assistance to users by undergoing more formal training. Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? In Blue Yonder, we completely rely on JIRA Service Management Tool to manage the IT infrastructure and application Support team Incidents, and we also use it to assign user stories and tasks to our internal support teams across different projects. Review collected by and hosted on G2.com. Show More 5/23/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite SP Sahil P. AIML Engineer Mid-Market (51-1000 emp.) 4/28/2026 "Data-Driven Ticket Alerts That Save Time" 4/5 What do you like best about Jira Service Management? I really like the data-driven approach and the ticket alerts. As a developer, it’s one of the most convenient features, and it saves me a lot of time. Another feature I use consistently is epics and webhooks, which I find to be much better than what I’ve seen in other tools. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? Adjusting backend settings—like ticket workflows, backup administration, user management, and fields—doesn’t feel very well defined and often seems fragmented. Because of that, it can sometimes take extra time to get everything set up the way I want. Also I can’t combine tickets and have to mark as a duplicate for more. Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? As a team, we have to spend a lot of time customizing the portal, forms, flows, and other pieces to get everything working smoothly. Once that setup is done, the workflows are really strong, and it improves our overall speed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Abhay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhay K.") AK Abhay K. Senior Integration Specialist Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 6/14/2026 "Jira Service Management: The Glue for Multi-Vendor Delivery and Clear Leadership Insights" 5/5 What do you like best about Jira Service Management? I have just finished a massive digital transformation project for a leisure cruise travel client, where we orchestrated changes across Salesforce and Couchbase, as well as a legacy IBM Mainframe and a Snowflake database. Jira Service Management was the glue that held our overall delivery and time tracking together across a multi-vendor, multi-continental team. Creating Epics, Stories, Defects, and spikes effortlessly, along with backlog grooming, really supported our scrum team (and eventually our scrum-of-scrums team). The ability to create defects and link them to Stories and the relevant Epics helped us track delivery quality and gave leadership clearer feedback on code quality. JIRA also provided strong insights for high-level leadership, with the visibility they needed to analyze overall team velocity and spot multi-vendor bottlenecks ahead of time. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? I’ve been using JIRA for the past few years, and so far I haven’t run into any issues with it. I haven’t had problems with pricing or with creating workflows—everything has worked perfectly fine for me. Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? I am working on a multi-vendor setup for my current software development project, which involves Salesforce, MuleSoft, Couchbase, Snowflake, and legacy technologies like IBM Mainframe and Siebel. Each of these technology deliveries has different development teams and different delivery timelines, but they are all tightly integrated with one another. Without JIRA Service Management, it would have been impossible to track the dependencies. JIRA’s epic and sprint planning features help us visualize technical blockers ahead of time, before the sprint starts. This makes it much easier for the Scrum of Scrums to coordinate development across multiple vendors; otherwise, it would be a nightmare to maintain delivery velocity. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Abhishek S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek S.") AS Abhishek S. Marketing Manager Small-Business (50 or fewer emp.) 6/3/2026 "Boosts Efficiency with Easy Integrations" 5/5 What do you like best about Jira Service Management? I use Jira Service Management to handle our day-to-day IT requests, employee access requests, system issues, project tracking, and visibility. I find that efficiency is the most important thing Jira Service Management provides. I like how easy it is to work on day-to-day tasks. The integration with other platforms is quite easy, keeping everyone on the same page. For example, receiving updates or alerts about any ticket or project on Slack makes life super easy. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? A couple of things come to mind. First, some configuration and permissions can be harder to understand than they need to be, especially when you are setting up a new project or request type. A simpler and more intuitive permission structure would help. At times, it can be difficult to understand why certain users can or cannot access specific projects. It was quite challenging initially. Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? Jira Service Management enhances efficiency, making day-to-day tasks easier. Integration with other platforms keeps everyone on the same page, simplifying updates and alerts, particularly through Slack. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Aryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aryan S.") AS Aryan S. Senior Business Development Manager Mid-Market (51-1000 emp.) 6/3/2026 "Straightforward Ticket Tracking That Speeds Up Issue Resolution" 5/5 What do you like best about Jira Service Management? What I like best about Jira Service Management is that I don’t have to keep following up on emails to know what’s happening with my request. Whenever I raise a ticket, I can easily check the status and see updates in one place. It’s pretty straightforward to use, even for someone who isn’t from a technical background. I also like that nothing gets lost in long email chains anymore. It has made it much easier for me to reach the right team and get issues resolved faster. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? when you’re trying to find specific information, especially if there are a lot of tickets and updates. The interface has many options, which is useful, but for occasional users it can take some time to figure out where everything is. Also, some notifications can be repetitive, and I end up receiving more emails than I really need. Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? For this i just have one word which is efficiency, efficiency because more structured way and having visibility of everything you need Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tanu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanu S.") TS Tanu S. Deputy Manager Small-Business (50 or fewer emp.) 6/4/2026 "Jira Makes Project Management Possible with Smarter Pipelines and AI Power" 5/5 What do you like best about Jira Service Management? We have been using Jira software for a couple of years now, and it has helped us a lot, especially with task optimisation, clearer pipelines, and better resource allocation. In short, I’d put it this way: project management without Jira wouldn’t be possible for us, especially with their AI power tool. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? I believe the pricing can be much better, and sometimes we feel lag when it comes to shifting the view of tiles, so that is something which we don’t like, but otherwise, I feel I mean the premium or the premium pricing can be little more better Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? I mean, like every other business, one thing which is scattered data and scattered request that has one thing which Jira has solved for us in a good way because it has given us the easiest way to look at the complex things Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Jira Service Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Jira Service Management ](https://www.g2.com/products/jira-service-management/discussions/new) GU Guest User • Last activity 7 months ago What is Jira Service Management used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-jira-service-management-used-for) HS Hyperlight Systems • Last activity over 6 years ago Timer? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/timer) [ View all Discussions ](https://www.g2.com/products/jira-service-management/discuss) ## Pricing Options Pricing provided by Jira Service Management. ### Free 0 /agent/month ### Standard 20 /agent/month ### Premium 40 /agent/month [ View More Pricing Information ](https://www.g2.com/products/jira-service-management/pricing) Jira Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,347) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(296) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management) ##### ##### Jira Service Management Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/jira-service-management/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ ![ManageEngine ServiceDesk Plus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/jira-service-management/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting)[Service Desk](https://www.g2.com/categories/service-desk) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the most trusted unified workspace platform for keeping hybrid and remote teams connected without adding more tools to the stack?](https://www.g2.com/discussions/what-s-the-most-trusted-unified-workspace-platform-for-keeping-hybrid-and-remote-teams-connected-without-adding-more-tools-to-the-stack%20)[What are the top tools for automating data pipeline workflows?](https://www.g2.com/discussions/what-are-the-top-tools-for-automating-data-pipeline-workflows)[Is Autodesk Forma worth it for jobsite management?](https://www.g2.com/discussions/is-autodesk-forma-worth-it-for-jobsite-management) [What ecommerce platform works best for mid-sized retailers managing 500 or more SKUs across several sales channels?](https://www.g2.com/discussions/what-ecommerce-platform-works-best-for-mid-sized-retailers-managing-500-or-more-skus-across-several-sales-channels)[Best biometric solutions for facial recognition login](https://www.g2.com/discussions/best-biometric-solutions-for-facial-recognition-login)[Pros and Cons Details](https://www.g2.com/products/jira-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)