What problems is IXXO Multi-Vendor solving and how is that benefiting you?
I needed a whitelabel marketplace. I was duped into choosing them.
It started off great. I was searching around for a white-label marketplace and stumbled onto their website. After reading through everything, reading reviews, and trying out their demo, I decided to give it a try.
Fast forward many months and over 10K spent, I am now convinced I was duped.
Key learnings:
- They're model is designed to trick you into picking them because of price. However they make their bread and butter on add ons and support requests.
- The platform is very feature rich, but 90% of the features are completely useless for a marketplace just starting out. They also have very poor documentation and each features takes a tremendous amount of testing to see how they impact the platform and to gain enough confidence to release.
- The demo is fast because it has no real data in the database. However the website slows down significantly as you add more products. 100k products = 9 seconds load time.
- Customer service does not exist. It's just small group (or maybe one person using different names) of highly ego driven developers that will become very rude and argumentative very quickly. They will also charge you unfairly if you piss them off. YOU WILL piss them off at least once while interacting with them.
- Support costs $420/year and is optional. However, support in their context means we will respond to your messages. If anything is broken or you need help with anything at all, it's billed at 80-120/hr.
- Although they appear to be local to Europe and the US, their business offices are in a remote country with a near impossible method of filing a lawsuit.
- You will at some point get tired of dealing with all the limitations, bad customer service, and poor platform performance and either switch to another provider or build a custom solution. At this point, after they have made many thousands of dollars off you and you have spent many months building, you start to question if the whole thing was just a scam. Review collected by and hosted on G2.com.
