--- title: iTop Reviews meta_title: 'iTop Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how iTop works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 7 scale: '5' date_modified: '2026-06-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # iTop Reviews **Vendor:** Combodo **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 7 ## About iTop If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity. ## iTop Reviews ### 1. Complete system for ITIL control within the company **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel Alfonzo A. | Analista de infraestructura, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about iTop?** It is very complete and you can track almost all the processes that occur within the IT area of a company, you can follow requirements, incidents, changes and problems. Additionally you can manage inventories of IT equipment, and the different organizations that intervene in the processes. **What do you dislike about iTop?** It is complex to configure and create the dependencies, the confiuracion is not very intuitive, which makes the installation and start-up process dilate, having high implementation times because its configuration is so complicated. **Recommendations to others considering iTop:** On the one hand, it is very complete for the follow-up of detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have a direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them If the company does not have a trained IT template, its implementation can be very tedious and, sometimes, it can generate many errors in terms of the configuration of the general parameters of each service, since its way of managing the requests is differentiated by organizations to which different agreements must be created for each one. **What problems is iTop solving and how is that benefiting you?** Being able to follow detailed requirements, problems, changes and incidents. This means that the personnel assigned to each request can have direct interaction with the applicant and can indicate the corrective measures that have been applied or the measures that must be implemented to resolve them. ### 2. Great ITSM Tool, difficult deployment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about iTop?** iTop it´s very flexible for any kind of Company size or service support design. Customization for dashboard an reports are great, and all around is very stable on any system we have tested. Reports works great, and all around is a friendly user experience. **What do you dislike about iTop?** Deployment is somewhat difficult. The configuration process is not fluid and has a learning curve until you get used to it. **What problems is iTop solving and how is that benefiting you?** We needed a ticketing tool for our Service Desk support team. - [View iTop pricing details and edition comparison](https://www.g2.com/products/itop/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A12%3A08+-0500&secure%5Bsession_id%5D=3650a633-8b8b-4e87-92e4-b4df21a4fae2&secure%5Btoken%5D=61e7e1ae10828309cb4a0d096d561685eaa9a6348559ea15e1ca729ea14b8619&format=llm_user) ## iTop Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top iTop Alternatives - [GLPI](https://www.g2.com/products/glpi/reviews) - 4.5/5.0 (40 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,827 reviews)