IRIS Clarity is an AI-powered software solution that eliminates distracting background noise from both sides of your VoIP and customer calls, no matter where they’re taking place. IRIS Clarity also removes noise from your recordings to improve transcription accuracy and post-call analytics. In driving the focus back to the conversation, IRIS Clarity reduces AHT, increases customer satisfaction, and improves employee retention. Game changing features include bi-directionality, echo cancellation, background noise level control, and high performance mode to help your call centre drive clearer calls and better conversations. - Immediate ROI: 11% reduction in AHT, 53% reduction in sound-proofing costs, 27% less repetition - Bi-directional: Our voice isolation technology effectively eliminates noise on both sides of a call - Echo cancellation: Remove echo and feedback, particularly when using computer speakers or speakerphone - Background noise controls: Adjust background noise levels for times when you actually want to hear it, like troubleshooting a beeping product - Default audio device: Run all audio on your device through IRIS Clarity to ensure it works on any VoIP or meeting platform - High-performance mode: Turn on high-performance mode for improved voice isolation at a slightly higher CPU usage. Note: CPU usage will never exceed 10%. - Centralised user management: Add, remove, and update user permissions directly from your IRIS portal IRIS Clarity is compatible with all leading call systems and platforms, including Genesys, Avaya, Amazon Connect, and RingCentral, as well as video conferencing apps such as Zoom, Google Meet, and Microsoft Teams. You can embed IRIS Clarity directly within your server, VoIP, or audio platform with our fully customizable SDK, or use the app on your Windows and Mac computers. Find out more at iris.audio.