InvGate Service Management Reviews & Product Details

InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing. The platform supports multi-department service delivery and can be configured without dedicated development resources.

Seller

InvGate

Discussions

InvGate Service Management Community

Languages Supported

Greek, English, French, Dutch, Portuguese, Spanish

Overview by

Héctor Gómez

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$

View More Pricing Information

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User Insights

Average based on 20 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

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Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

7/19/2018

"Easy way to get Helpdesk Requests to our Techs"

3.5/5

What do you like best about InvGate Service Management?

This software makes it easy to keep up with communications between user and tech assigned to fix our IT glitches. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

Sometimes the conversations can come out a little bit out of order, but it is something I can look over. Review collected by and hosted on G2.com.

Chris H.

IT Manger

Small-Business (50 or fewer emp.)

4/17/2018

"Easy to use all the features you need nothing you dont"

5/5

What do you like best about InvGate Service Management?

It is easy to use, simple interface. It isn't crammed with every imaginable feature Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

Some of the things that cant be customized, or at least that they aren't obviously customizable like the severity level. The Azure integration could be better Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

7/14/2018

"Gets the job done"

4/5

What do you like best about InvGate Service Management?

Bigger navigation menu and ticket issue selections. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

Stalls sometimes at network busy times but great other than that. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

4/30/2018

"Responsible for scoping, purchasing and implementing the solution."

5/5

What do you like best about InvGate Service Management?

Ease of use, excellent company to work with from sales to implementation to support. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

Excellent company all around, no major issues. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/31/2017

"The best Service Desk app in the market"

5/5

What do you like best about InvGate Service Management?

Its quality and flexibility. It is very easy to start using it, with a few clicks you will have all set up

Their Custom Reports module is the best I've ever seen. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

None, they are the best option for IT Service Management, from their featureset to the excellent customer support. Review collected by and hosted on G2.com.

Oscar C.

Gerente de Servicios Profesionales

Information Technology and Services

Small-Business (50 or fewer emp.)

1/14/2016

"Powerful tool to work in a real collaborative way"

4/5

What do you like best about InvGate Service Management?

The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

It not manage CMDB concepts. I mean, you cannot have configuration items, relations and useful information about them. Review collected by and hosted on G2.com.

Recommendations to others considering InvGate Service Management:

Easy of use and implement is a central thing you have to evaluate strongly. Also you have to keep an eye over reporting and dash boarding possibilities Review collected by and hosted on G2.com.

What problems is InvGate Service Management solving and how is that benefiting you?

We're working very well creating tickets for incident, problem and implementation purpose. We have very quick information for every customer usage time activities. Other benefits is a easy way to collaborate each other (client, agent, observers, contributors). Review collected by and hosted on G2.com.

Gabriel A.

Administrador Storage e Infraestructura VMware

Insurance

Enterprise (> 1000 emp.)

1/18/2016

"It's the best solution to service desk!"

4.5/5

What do you like best about InvGate Service Management?

The simplicity at implementation/configuration, the easy way to use and deploy at the Enterprise. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

When someone closes the ticket, automatically deallocate them as a collaborator. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

1/18/2016

"Friendly and easy"

5/5

What do you like best about InvGate Service Management?

InvGate is based on social networks. It has a user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

Not things that dislike me. The product is very complete and reliable. Review collected by and hosted on G2.com.

Recommendations to others considering InvGate Service Management:

InvGate is very easy to use and administer. The users in my company are very satisfied with the product. Review collected by and hosted on G2.com.

What problems is InvGate Service Management solving and how is that benefiting you?

InvGate allowed us to organize the requirements that entered the IT department. Review collected by and hosted on G2.com.

Oscar B.

Consultor Seguridad Informática y TI

Information Technology and Services

Small-Business (50 or fewer emp.)

7/16/2015

"The best Incident Management tool"

5/5

What do you like best about InvGate Service Management?

It is very easy to install, simple to use, very comprehensive, and the most outstanding feature is the integration with InvGate Assets, which makes it unmatched in capability. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

There is nothing that I dislike, the solution is really good. Review collected by and hosted on G2.com.

Recommendations to others considering InvGate Service Management:

I recommend it for:

- Simplicity of implementation

- Simplicity for the client user

- Easy to configure

- It is very complete

- The Dashboard is fantastic

- The integration with Assets makes it unique Review collected by and hosted on G2.com.

What problems is InvGate Service Management solving and how is that benefiting you?

The tracking of incidents and the possibility of applying workflows allowed us to have accurate information about the strengths and weaknesses in support attention. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/21/2015

"The best on the market"

5/5

What do you like best about InvGate Service Management?

InvGate Service Desk has revolutionized the help desk tools market, it is very easy to implement and use, and users have full knowledge of the services they receive. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

You must obtain some certifications like Pink Elephant or ITIL. Review collected by and hosted on G2.com.