Link copied to clipboard # InvGate Service Management vs Jira Service Management Comparison - What are their main differences? Share [ Export ](/compare/invgate-service-management/jira-service-management/export.csv) InvGate Service ManagementJira Service Management[+ Add Product](#) Pricing **InvGate Service Management** Free Trial No pricing available **Jira Service Management** Free Trial **0** /agent/month · Free **Pricing Insights** from reviews Time to Implement **InvGate Service Management** 1 monthFaster Based on 6 responses **Jira Service Management** 2 months Based on 24 responses Return on Investment **InvGate Service Management** Not enough reviews yet **Jira Service Management** 11 months Based on 21 responses Perceived Cost **InvGate Service Management** $$$$$ **Jira Service Management** $$$$$ Average Discount **InvGate Service Management** Not enough reviews yet **Jira Service Management** 11% ![InvGate Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bda5058c8e07093e5e8d405cbd4e2c1c/invgate-service-management.png "InvGate Service Management") ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **InvGate Service Management** [ Ease of Use (2) ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568571&qs=pros-and-cons#reviews)[ Features (2) ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568531&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568464&qs=pros-and-cons#reviews)[ Complex Setup (1) ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568623&qs=pros-and-cons#reviews) **Jira Service Management** [ Ease of Use (49) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[ Integrations (33) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[ Learning Curve (35) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[ Complexity (29) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163036&qs=pros-and-cons#reviews) Integrations **InvGate Service Management** Not enough data **Jira Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ View all ](https://www.g2.com/products/jira-service-management/integrations) Screenshots **InvGate Service Management** ![InvGate Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1210269/SD-Tickets-Agent.png) **Jira Service Management** ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png) **Ratings** from reviews Meets Requirements **InvGate Service Management** 8.9 8.917 **Jira Service Management** 8.8 8.8888 Ease of Use **InvGate Service Management** 9.1 9.117 **Jira Service Management** 8.3 8.3895 Ease of Setup **InvGate Service Management** 9.0 9.015 **Jira Service Management** 8.1 8.1501 Ease of Admin **InvGate Service Management** 9.4 9.413 **Jira Service Management** 8.0 8.0373 Quality of Support **InvGate Service Management** 8.7 8.717 **Jira Service Management** 8.4 8.4769 Has the product been a good partner in doing business? **InvGate Service Management** 9.1 9.113 **Jira Service Management** 8.7 8.7350 Product Direction (% positive) **InvGate Service Management** 9.3 9.316 **Jira Service Management** 8.7 8.7848 **Features** ratings from reviews Service Desk 9.2 13 8.5 376 IT Service Management (ITSM) Tools Not enough data 8.7 206 IT Alerting Not enough data 8.6 26 Incident Management Not enough data 8.7 167 Help Desk Not enough data 8.7 119 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 61.1% Mid-Market(51-1000 emp.) 22.2% Enterprise(\> 1000 emp.) 16.7% Small-Business(50 or fewer emp.) 61.1% Mid-Market(51-1000 emp.) 22.2% Enterprise(\> 1000 emp.) 16.7% Small-Business(50 or fewer emp.) 19.0% Mid-Market(51-1000 emp.) 43.2% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 19.0% Mid-Market(51-1000 emp.) 43.2% Enterprise(\> 1000 emp.) 37.8% **Reviewers' Industry** [![InvGate Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bda5058c8e07093e5e8d405cbd4e2c1c/invgate-service-management.png "InvGate Service Management")](https://www.g2.com/products/invgate-service-management/reviews) InvGate Service Management Information Technology and Services 50.0% Insurance 11.1% Manufacturing 5.6% Telecommunications 5.6% Security and Investigations 5.6% Other 22.2% [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Information Technology and Services 30.8% Computer Software 16.2% Financial Services 5.1% Internet 4.3% Telecommunications 3.1% Other 40.5% Alternatives **InvGate Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM") [ Ivanti ITSM ](/products/ivanti-ivanti-itsm/reviews) **Jira Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ## InvGate Service Management vs Jira Service Management FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between InvGate Service Management vs Jira Service Management? InvGate Service Management stands out for its higher Ease of Setup and Quality of Support scores, while Jira Service Management is more widely adopted and offers broader integration capabilities. | [InvGate Service Management](https://www.g2.com/products/invgate-service-management/reviews) | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | | --- | --- | | 4.6/5 (20 reviews) | 4.3/5 (991 reviews) | | Mid-Market | Mid-Market | | 9.0 | 8.0 | | 8.7 | 8.4 | | Ease of Use | Integrations | ### How do the pricing models of InvGate Service Management and Jira Service Management compare? InvGate Service Management is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Jira Service Management. - **InvGate Service Management:** Reviewers describe it as cost-effective and powerful, highlighting its value as an alternative to more complex ITSM tools. - **Jira Service Management:** Recent reviews note that licensing costs can become expensive as the number of agents and premium features increases, and several reviewers mention pricing as a drawback. - **Switching reasons:** Reviewers cite InvGate Service Management's lower cost and ease of use as reasons for choosing it over more expensive or complex platforms. ### What are the best alternatives to InvGate Service Management and Jira Service Management? The top 3 alternatives to InvGate Service Management and Jira Service Management are Freshservice, ManageEngine, and — (no third alternative supported in the data). | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [InvGate Service Management](https://www.g2.com/products/invgate-service-management/reviews) | 4.6/5 (20 reviews) | Mid-Market | Cost-effective alternative to complex ITSM tools | Ease of Use | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Licensing costs can become expensive with scale | Integrations | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — | | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | — | ### Which Service Desk features should I prioritize when comparing InvGate Service Management and Jira Service Management? Buyers should prioritize Ease of Setup, Integrations, Reporting, Automation, and Customization when comparing InvGate Service Management and Jira Service Management. - **Ease of Setup:** InvGate Service Management scores 9.0, while Jira Service Management scores 8.0. - **Integrations:** Jira Service Management is cited in 32 all-time reviews for integrations, with specific mentions of Jira (501), Confluence (67), and Slack (21); InvGate Service Management has limited integration mentions. - **Reporting:** Reporting is a frequently discussed feature, with reviewers noting both strengths and limitations in each product. - **Automation:** Jira Service Management is cited in 31 all-time reviews for automation, while InvGate Service Management is mentioned for automation in recent reviews. - **Customization:** Jira Service Management is cited in 18 all-time reviews for customization, with reviewers noting its flexibility and complexity; InvGate Service Management is mentioned for limited customization in recent reviews. ### What are the pros and cons of InvGate Service Management vs Jira Service Management? InvGate Service Management's headline strength is its ease of use and setup, while Jira Service Management excels in integrations and workflow automation. - **InvGate Service Management strengths:** Ease of Use (2 all-time mentions), Simple (2), Ticket Management (2), Automation, Deployment Ease, Efficiency, Flexibility, Intuitive interface. - **InvGate Service Management trade-offs:** Complexity, Complex Setup, Import Limitations, Integration Issues, Learning Curve, Limited Customization, Limited Features, Limited Integration, Limited Reporting, Performance Issues (each cited in recent reviews). - **Jira Service Management strengths:** Ease of Use (46 all-time mentions), Integrations (32), Automation (31), Ticket Management (31), Tracking Ease (29), Features (28), Efficiency (26), Customer Support (25), Team Collaboration (22), Customization (18), Easy Integrations (18), Customizability (17). - **Jira Service Management trade-offs:** Learning Curve (33 all-time mentions), Complexity (28), Steep Learning Curve (27), Complex Setup (22), Complex UI (16), Cost concerns, Administrative complexity, Performance issues at scale. ### Is InvGate Service Management or Jira Service Management better for small businesses? InvGate Service Management is the better fit for small businesses, as it is rated higher for ease of setup and is described as intuitive and easy to roll out. - **InvGate Service Management:** Largest segment is Mid-Market, but recent reviews highlight its suitability for small teams due to its intuitive interface and rapid deployment. - **Jira Service Management:** Largest segment is Mid-Market, and reviewers note that its complexity and administrative overhead can be challenging for smaller teams. ### Which Service Desk platform has better integrations? Jira Service Management is favored by reviewers for integrations, with significantly more integration mentions and third-party tool support. - **InvGate Service Management:** Reviewers mention limited integrations and note that third-party app integrations may require extra setup. - **Jira Service Management:** 501 reviews mention Jira integration, 67 mention Confluence, and 21 mention Slack, with 32 all-time reviews citing integrations as a strength. ### How do InvGate Service Management and Jira Service Management compare on customer support? InvGate Service Management and Jira Service Management are rated within 0.3 points on Quality of Support, indicating near parity (8.7 vs 8.4). - **InvGate Service Management:** Reviewers consistently praise its responsive and helpful support, with several citing high satisfaction scores (up to 7.0 in recent reviews). - **Jira Service Management:** Reviewers note generally strong support, but some mention the need for better training and more responsive assistance, especially for complex configurations. ### Which is easier to implement, InvGate Service Management or Jira Service Management? InvGate Service Management leads on Ease of Setup by a full point (9.0 vs 8.0), with reviewers highlighting its rapid implementation and user-friendly configuration. - **InvGate Service Management:** Reviewers describe it as very easy to implement, with setup scores frequently at 6.0 or 7.0 and praise for its straightforward deployment process. - **Jira Service Management:** Reviewers note that setup can be complex and time-consuming, especially for advanced workflows, but also report successful implementations with setup scores ranging from 4.0 to 7.0. ### Which product has better Reporting? Jira Service Management is more frequently cited for Reporting, but both products receive mixed feedback on reporting capabilities. - **InvGate Service Management:** Reviewers mention solid reporting tools, but note a need for more advanced filtering and customization; reporting is cited as a limitation in recent reviews. - **Jira Service Management:** Reporting is a frequently discussed feature, with reviewers highlighting its dashboards and real-time visibility, but also noting limitations in customization and the need for add-ons for advanced reporting.