Compare Freshservice and InvGate Service Management 
Featured Products
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,330)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansInvGate Service Management
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher G2 Score compared to InvGate Service Management. This indicates a broader acceptance and positive experience among users, particularly in the mid-market segment.
- Users say that Freshservice offers a comprehensive suite of features that streamline customer support processes. One reviewer highlighted how it consolidates multiple applications into a single platform, enhancing efficiency and reducing costs.
- According to verified reviews, InvGate Service Management is praised for its user-friendly interface and intuitive design, making it easy for teams to navigate and implement. Users appreciate the simplicity that aids in ticket creation and management.
- Reviewers mention that Freshservice's versatility extends beyond IT support, allowing it to cater to various departments within organizations. This adaptability has been particularly beneficial for users looking to expand its functionality across different teams.
- Users highlight that while both products have similar star ratings, the sheer volume of reviews for Freshservice suggests a more reliable and tested product. With over 1,200 reviews, Freshservice's feedback reflects a diverse range of user experiences.
- G2 reviewers note that InvGate Service Management shines in its ticket prioritization and notification features, which users find effective for managing support requests. However, it faces challenges in market presence and recent user engagement compared to Freshservice.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
InvGate Service Management
No pricing availableFree Trial
Freshservice
Free Trial is available
InvGate Service Management
Free Trial is available
Ratings
Meets Requirements
8.9
1,183
8.9
17
Ease of Use
9.2
1,187
9.1
17
Ease of Setup
8.8
971
9.0
15
Ease of Admin
9.0
958
9.4
13
Quality of Support
9.0
1,143
8.7
17
Has the product been a good partner in doing business?
9.1
933
9.1
13
Product Direction (% positive)
9.5
1,165
9.3
16
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.6
324
|
Verified
Not enough data
8.4
351
|
Verified
Not enough data
8.3
375
|
Verified
Not enough data
Service Desk
9.5
409
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
373
|
Verified
Not enough data
Management
8.5
313
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.1
228
|
Verified
Not enough data
Functionality
9.5
342
|
Verified
Not enough data
8.7
269
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
310
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Feature Not Available
6.9
8
Feature Not Available
8.5
13
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
139
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
140
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
737
8.9
11
8.9
737
9.4
11
9.0
795
9.5
11
8.6
728
8.9
11
8.6
694
9.1
11
Reporting
8.6
775
9.4
11
8.2
639
9.1
11
8.2
615
8.5
8
Access & Usability
8.4
701
8.8
10
8.9
727
9.5
11
8.5
550
9.4
11
8.6
562
9.4
8
Agentic AI - Service Desk
7.1
8
Feature Not Available
6.7
8
Feature Not Available
7.1
8
Not enough data
7.0
9
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.5
173
Not enough data
Platform
8.3
232
Not enough data
8.2
212
Not enough data
8.7
255
Not enough data
8.4
283
Not enough data
8.7
315
Not enough data
Security
7.8
178
Not enough data
7.0
107
Not enough data
7.5
166
Not enough data
8.9
283
Not enough data
8.8
286
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and InvGate Service Management are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
Freshservice is categorized as IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Configuration Management, and Customer Self-Service
InvGate Service Management has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Financial Services
3.5%
Education Management
3.5%
Other
63.3%
Information Technology and Services
50.0%
Insurance
11.1%
Manufacturing
5.6%
Telecommunications
5.6%
Security and Investigations
5.6%
Other
22.2%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
PB
So far, great. I've only worked with them twice, but both times the answer came back within 24 hours.Read more
What is Freshservice used for?
3 Comments
AN
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service...Read more
Whats the best way to populate our inventory?
3 Comments
DO
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using...Read more
Does InvGate Service Desk offer an API?
1 Comment
Official Response from InvGate Service Management
Yes, InvGate Service Desk has an API available for use.Read more
What languages does InvGate Service Desk support?
1 Comment
Official Response from InvGate Service Management
InvGate Service Desk supports the following languages:
English, French, Portuguese, SpanishRead more
InvGate Service Management has no more discussions with answers
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