Fin by Intercom Discussions

Fin by Intercom

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Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Zendesk, Salesforce, and HubSpot—no migration required. - Affordable at scale with pricing starting at just $0.99 per resolution. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability—reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by the patented Fin AI Engine™, a proprietary system purpose-built for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. - Ranked #1 AI Agent on G2, with the highest number of reviews.

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# How is Intercom reshaping the landscape of customer communication and engagement? How is Intercom reshaping the landscape of customer communication and engagement? ##### Post Metadata

- Posted at: over 1 year ago - Author title: Pinned by G2 as a common question

# What is Intercom used for? What is Intercom used for? ##### Post Metadata

- Posted at: about 2 years ago - Author title: Pinned by G2 as a common question

# Does intercom have live chat? Does intercom have live chat? ##### Post Metadata

- Posted at: almost 3 years ago - Author title: Pinned by G2 as a common question

# What is intercom app used for? What is intercom app used for? ##### Post Metadata

- Posted at: about 3 years ago - Author title: Pinned by G2 as a common question

# How does Intercom chat work? How does Intercom chat work? ##### Post Metadata

- Posted at: over 3 years ago - Author title: Pinned by G2 as a common question

# What is the best way to deal with emails sent to your personal email and getting into the help desk? We have account managers and they receive a lot of support requests through their personal email, so we want to better track those interactions through the help desk. ##### Post Metadata

- Posted at: over 3 years ago - Author title: VP Client Services

- Net upvotes: 3

# While interaction can be audio visual emojies be developed ? ##### Post Metadata

- Posted at: over 6 years ago - Author title: Executive

- Net upvotes: 2

# Usuários do Brasil Conseguimos criar um grupo com especialista do intercom, para discutirmos cases de sucesso ou para nos ajudarmos de alguma forma, visando o crescimento da comunicade Brasileira? ##### Post Metadata

- Posted at: almost 4 years ago

- Net upvotes: 1

# What is the best way to measured Series Goal through a period of time (to know if is increasing or decreasing. I have to do manually?)? And I would like to know if Intercom has a way to make a history of all the A/B testing (messages) that I already done. For example: I made an A/B testing and the version A won. In my perception 😅, is a good practice if I save the text that I used to not repeat in the next test, but this is hard to maintain (I've tried to save on Docs and Sheets) 😕. ##### Post Metadata

- Posted at: almost 4 years ago

- Net upvotes: 1

# What was the best return that you get from using intercom? I'd appreciate it if one could let me know its most crucial feature in Intercom and how one uses it. ##### Post Metadata

- Posted at: about 4 years ago

- Net upvotes: 1

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