Fin by Intercom Discussions

Fin by Intercom

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Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Zendesk, Salesforce, and HubSpot—no migration required. - Affordable at scale with pricing starting at just $0.99 per resolution. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability—reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by the patented Fin AI Engine™, a proprietary system purpose-built for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. - Ranked #1 AI Agent on G2, with the highest number of reviews.

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# ¿What is the best economic model in order to use Intercom? We are not using full intercom because we dont know some features. Beside we think is expensive if we'll pay for all features that eventually we will not use ##### Post Metadata

- Posted at: about 6 years ago - Author title: COO

- Net upvotes: 1

# How can I use fix the buffering situation? Sometimes, the system goes into buffering situation because of the overload of information. ##### Post Metadata

- Posted at: over 4 years ago

# How can I include a standard piece of text in multiple email templates, so I only have to update it in one place An example would be the current pricing for our service. This may be mentioned in lots of places but it it not ideal to have to update it separately in each place. ##### Post Metadata

- Posted at: about 5 years ago

# ¿How I can improve the reports and accurate metircs ? ##### Post Metadata

- Posted at: about 5 years ago

# I would like to set up intercom so users can purchase our products directly from it. Or at least have the users select all the product optiones (product package A, B or C; type of payment; etc) and then maybe refresh our site with all of those inputs in and ready to charge de client. Is that possible? Just like when you purchase a food product from Rappi, Uber Eats or one of those apps. Our head of sales wanted the customer to use the chat for the client to directly use to purchase our products. I dont think that is the main intention of the chat, but it could work out. Also, it would save time from other employees having to call to sell the product. I am curious how you guys compare to Gensys which I believe it is a world class client care system. ##### Post Metadata

- Posted at: about 5 years ago

# Am I able to use Intercom for a free blog that I run? I have a website where I don't make anything off of it, but I'd still like to give readers a way to reach out to me, and I'd love for Intercom to be that way. I looked through the pricing and plans but was hoping there was a really low, and basic way, that I could use this. I'm not going to get many people reaching out, but it'd be a much better way than having to embed a Google Form or connect an email. ##### Post Metadata

- Posted at: over 5 years ago

# Why is there no bulk filtering with ids? Example, I copy paste the following ids with coma separated "23, 43, 45, 25, 543, 1234, 5436, 456" which then divides it into tokens which refer to the ids. Maybe there is a way to do this but I am not aware of? ##### Post Metadata

- Posted at: over 5 years ago

# What is the best way to complement metrics from the report section? Seeing available integrations to get metrics like CSAT or NPS. Could you provide examples or analysis to take in consideration because trying the wrong functionality in terms of time is expensive. Finally, there is any way to take screenshots remotely with customers approval to assist them? ##### Post Metadata

- Posted at: over 5 years ago

# What's the best way to use bots for sales qualification or marketing? I am so loving the bots as I am doing customer success all on my own. I notice the drop off of potential users are high when the bots use the sales qualification form. Is there a way to make it better and what are the best practices when it comes to custom or sales bots? ##### Post Metadata

- Posted at: over 5 years ago

# Why can we not change the message on CTAs from Outbound messages (chat)? Most probably the choose language to create them was English. So far so good. However, when you translate this message "Send us a message" to Brazilian Portuguese (an other languages originated from latim), customers can confuse about this and think this botton will simple allow them to continue in the same conversation. However, it will open another one. There would be a way to edit content of these CTAs. ##### Post Metadata

- Posted at: over 5 years ago

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