Intello Reviews & Product Details

Intello Overview

What is Intello?

As of February 2021 Intello has been acquired by SailPoint! Intello is the leading SaaS discovery, management, and optimization provider. By integrating with existing cloud software and leveraging a proprietary browser extension, Intello provides companies with real-time visibility into all of their SaaS data. Organizations of all sizes are using Intello to save money on unused subscriptions and automate software vendor security. For more information, visit www.intello.io

Intello Details
Website
Languages Supported
English
Product Description

Intello is an end-to-end SaaS optimization provider. This platform provides companies with real-time visibility into their software spend and usage data.

How do you position yourself against your competitors?

Better SaaS Operations and spend management software for IT teams that value security, automation, and deeper usage data.

Intello isn’t just another SaaS Management software. Intello is the only SaaS Operations platform for IT and Finance teams that need the best in security, usage analytics, and customization. The platform provides the most comprehensive shadow IT detection which includes apps that have no spend associated - this is especially important for IT to discover freemium apps that may have permissions granted to access and edit IP and other enterprise systems.

When comparing Intello to other vendors, Intello dives deeper into usage and security functionality that is essential for modern IT teams in fast-growing companies.


Seller Details
Seller
Intello
Company Website
Year Founded
2017
HQ Location
New York, NY
Twitter
@intello_io
303 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®

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Intello Reviews

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its installation and use are quite simple to carry out, in fact, during all its use the number of times I made a request for support to customer service was practically nil, and the few times I did it I got a response in a period of time quite impressive, the ease with which it integrates with other applications is something quite impressive, the fact that we can enter the information into the system in a fairly simple, practical and fast way is not of great help to make future queries of the information. Review collected by and hosted on G2.com.

What do you dislike?

I must say that I have not found any negative aspect that makes me not recommend Intello, it is that if we put all the parts together such as performance, functionality and ease of use they make it the perfect solution for any business, and in fact, us It has worked for us perfectly and without major problems in terms of its use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has been being of great help to us to automate and digitize a large amount of information in a fairly safe, easy, fast and accessible way, in such a way that we can access the data in a more secure and efficient way at any time that we need it, thus facilitating everything that refers to consultations, editing and information management. Review collected by and hosted on G2.com.

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Panelist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

First off, the team is great and extremely helpful, communicative, available, and frankly, cool. The customer service level they provide in setting up and maintaining the Intello infrastructure in your environment is a step above. They are incredibly responsive to bug fixes and prioritization of deal-breaking or pain points related to product and ask smart, diligent questions to make sure that the right solution is created based on the problem to be solved, not just the ask.

It is integration heavy and works well with most startup (and larger) environments, particularly centered around “core portfolio” services—IDP (Google, Okta, OneLogin), a spend platform (Xero, Expensify, Netsuite), and daily use tools (Zoom, Dropbox, etc.). Because it creates ample cross-checking, the likelihood of a service in use slipping through the cracks goes way down.

The product itself is also incredibly customizable and serves well for cross-functional use between IT, Compliance, DevOps, Finance, and in some cases, HR. Because teams can create fields applicable to their specific logging needs (and also log usage by team and department), it can serve as a reliable source of truth for all. Review collected by and hosted on G2.com.

What do you dislike?

Intello is still growing, and there are aspects of the product that still reflect that. It does not (yet) have tiered permissioning and access levels, could use a UI refresh, and needs a more robust syncing mechanism when tying teams and departments to existing Okta groups for automation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Intello has committed to build a product that is IT-focused, but has done a stellar job of building a product that is multi-functional for a wider audience. When considering the IT community, they shine at creating spaces for us to meet and collaborate, understand our philosophies, and connect like-minded professionals. They really stand behind the work they do and make a concerted effort that it represents the decision-makers they want engaging (and know have to in a corporate environment) and utilizing this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Intello is a fantastic tool for discovery when you have no collective source to start with. It provides a catalogue almost immediately that can be evaluated and maintained with easy access to remediation and access rescinding when the tool is no longer in use.

It is easy to use, making the spin-up time minimal and the cross-team collaboration more accessible (our partner teams were in there logging their own data almost immediately).

This was an exceptional addition during our compliance reviews (particularly SOC2) where before we had no source of truth around our tools and their compliance requirements. It was both a deliverable list with context, but also a quick location of reference and action when preparing for audit or responding to audit requirements.

We also found that it served as an active track of spend, which was a surprisingly beneficial way of beginning to create an argument for tool retention and expansion or retirement. Furthermore, we could see if people were signing up for trials in an unapproved method (from spend spikes) and point them to our contract and/or provide an appropriate hand slap. It’s a useful portfolio when building metrics around contract renewals (and a location to keep your contracts) and assessing the right number of users/seats to price. Review collected by and hosted on G2.com.

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Response from Kelsie Skinner of Intello

Thank you for the thoughtful review Erin! We're so glad you're finding value in the platform and from the team. It's imperative that we understand your goals and challenges to continue to shape our product around solving them. We've also heard your feedback - UI tweaks are being released weekly, team syncing with Okta is improving, and tiered permissioning is underway!

UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Full visibility of our usage data for all SaaS apps and install-based SaaS like Microsoft Office. Also only vendor who can actually reveal all shadow IT, even the free apps that employees are signing up for. Review collected by and hosted on G2.com.

What do you dislike?

I would like our accounting team to use it more, I think they'd find a lot of value in it. Right now it's primarily IT and Security users in Intello. But that's probably on us for not having the time to loop them in more. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Integrate. Everything. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've saved a lot of money on pro licenses that weren't being used and we could downgrade to free. We were able to lock down unsanctioned apps that people had signed up for or expensed on their own. Intello also automatically notifies us if one of the SaaS vendors we use experiences a data breach or security vulnerability, and I can see in the platform who is using it so I can push out updates or shut down 3rd party permissions right from the platform. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

- The ability to easily integrate our various platforms to gain visibility into all software, including spending, usage, and compliance

- The support team is extremely responsive and takes feedback

- Personalized pro-active email security alerts about platforms actively being used in my environment Review collected by and hosted on G2.com.

What do you dislike?

- Still rolling out core features (which is not necessarily a bad thing), such as filtering/search features Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Visibility into software spending across the organization without IT previously knowing or owning platforms, shadow IT and using the platform as a vendor management system. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Having visibility into app usage has assisted our team in many ways. Prior to using Intello, we had no way of knowing what apps teams were using, if licenses were sitting unused, or what access apps had to user data. Every interaction I have had with Intello has been informative Review collected by and hosted on G2.com.

What do you dislike?

At this point, I can't think of any negatives. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Intello to assist with revoking licenses, tracking usage, and providing our Finance team with spend information Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Being able to track down what software employees have started using without the company's knowledge not only helps keep us secure but this also prevent unwarranted spending. Review collected by and hosted on G2.com.

What do you dislike?

Intello needs more admin levels for users in the app but from what I'm told that's already being worked on! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is the way to uncover spend in SaaS in your org. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

-Shadow IT (apps spun up without IT's knowedge)

-Runaway budgets (no visibility on app sepend)

-Compliance and security gaps with apps that are either unaccounted for or weren't being monitored

-App user management

-The list goes on, theres a tons of features and itnergrtions in Intello and more are added all the time Review collected by and hosted on G2.com.

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Response from Kelsie Skinner of Intello

Thank you for your review and feedback - We're thrilled you're seeing so much value from the platform!

EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I can see what would have taken an ungodly amount of man hours to manually pull reports across dozens of systems. It also integrates across multiple teams including accounting, security, IT, procurement, accounts payable, etc. Surfacing the data in really useful ways has been very helpful to our company. Review collected by and hosted on G2.com.

What do you dislike?

The product and category is young so all the features that are possible and in the road map aren't available yet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having a system of record tied into actual authentication systems for security to review, track vendor compliance, and for our IT teams to see license usage has already saved us 10x the costs of Intello on licenses saved. Review collected by and hosted on G2.com.

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AT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Tracking of users with Lic who don't use the product - single biggest win for companies Review collected by and hosted on G2.com.

What do you dislike?

So far I haven't noticed anything I don't like but I am just starting out and from what I can see is on the horizon it's going to be a great tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

So many lic for apps that are not being used by people Review collected by and hosted on G2.com.

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Response from Kelsie Skinner of Intello

We're glad to hear you're loving the platform! And very happy to hear you've been able to save on wasted licenses.

UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Intello makes it super easy to track licenses and allows us to use data to understand where we can save money by getting rid of unutilized tools. Also, their team is FANTASTIC to work with! Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far - it's been a great experience! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a small company that's growing quickly, we wanted to know what tools we were paying for that we could get rid up. Review collected by and hosted on G2.com.

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AD
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Intello does a great job exposing spend and creating a holistic catalog of SaaS vendors. The people behind the system are incredibly enjoyable to work with. The team puts a lot of attention into hearing what their customers need. Review collected by and hosted on G2.com.

What do you dislike?

A downside of using Intello was the lack of user roles, restricting certain vendor information based off department or role. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Intello instills accountability in SaaS usage and spend. Overall, this exposure to system use has created an awareness of redundant app spend. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We use it to keep track of our licenses, it can take a while to get them all in depending on the size of the scope but it's good once it's set up Review collected by and hosted on G2.com.

What do you dislike?

The Chrome extensions aren't very good, and the software audit can fall short sometimes. I'm sure there is a way to modify. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps us to keep track of licensing Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Saving money from eliminating unused products is my favorite. Although, obviously being able to make sure we are getting the most out of our other SaaS is great as well. Review collected by and hosted on G2.com.

What do you dislike?

Not much to report as of yet. Will let you know. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are seeing our spending in real-time, and we are figuring out better policies and procedures to approve SaaS applications moving forward. Review collected by and hosted on G2.com.

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