# Pulse Solution SA Reviews **Vendor:** Pulse Solution **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 3 ## About Pulse Solution SA Our real-time survey solutions tailored for tablets and mobile phones enable hotels, restaurants, retail, and service businesses, to collect 15x more customer feedback. Improve customer satisfaction average score, online ratings and rankings by boosting your review volume by 150% on Google. You will be alerted whenever a customer leaves feedback, allowing you to solve customer issues quickly on the spot or to say “thanks” to your team for a job well done. Pulse Solution SA is a Swiss company providing actionable feedback system to increase employee and customer satisfaction, raise service levels and attract new customers thanks to more positive online reviews. We believe that great companies are achieved through better employee engagement, enhanced customer experiences and continuous improvements. Since 2014, our experience had enabled us to create competitive and tailored management platforms. Start thinking about how to improve your services to better meet your customer needs? Find the pros and cons from a customer’s perspective. Let us sharing with you how your business will benefit from our feedback solutions to drive better results and create a customer-centric culture! ## Pulse Solution SA Reviews ### 1. Pulse Solutions SA: reliability and efficiency at the service of businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra F. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Pulse Solution SA?** What I appreciate most about Pulse Solutions SA is the quality of the support and the responsiveness of the team, as well as the reliability and clarity of the solutions offered. The personalized approach and attentiveness to client needs make the collaboration pleasant and effective, allowing us to save time and work with confidence. **What do you dislike about Pulse Solution SA?** What I dislike about Pulse Solutions SA is sometimes the complexity of certain solutions or processes, which may require time to adapt or additional support. Furthermore, some features could be more intuitive or better documented to facilitate ease of use. **What problems is Pulse Solution SA solving and how is that benefiting you?** Pulse Solutions SA solves problems related to the lack of visibility and coordination in activity management by centralizing information and optimizing business processes. The benefits I gain from this are time savings, better organization, increased efficiency, and peace of mind thanks to reliable solutions and professional support. ### 2. Pulse Solution SA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Neelufur M. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Pulse Solution SA?** The best thing about Pulse Solution SA is it gives the best customer satisfaction and it increases the service quality. It not only helps in improving product quality but also boosts the reputation of the product in the market. **What do you dislike about Pulse Solution SA?** The frequency is little less and therefore updated month wise. Its still a great data. **What problems is Pulse Solution SA solving and how is that benefiting you?** It can be learnt quickly and easily. As well as it is very easy to work with. These factors helps in benefiting the user in a more drastic way. ### 3. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Shelton L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Pulse Solution SA?** It's available on any device that's mobile. No special equipment needed **What do you dislike about Pulse Solution SA?** I struggled with customization and white labeling of the product **What problems is Pulse Solution SA solving and how is that benefiting you?** Easy system to guage customers feedback and how to react to optimize your business - [View Pulse Solution SA pricing details and edition comparison](https://www.g2.com/products/pulse-solution-sa/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+14%3A02%3A33+-0500&secure%5Bsession_id%5D=5e36ca68-eec2-42ce-814c-8a0abf633536&secure%5Btoken%5D=2a58a4e53b3b79c120b890ef1cfa9b0362412000637932436752688de4c8b5d5&format=llm_user) ## Pulse Solution SA Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Pulse Solution SA Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,937 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,815 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,482 reviews)