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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
No pricing available
Drift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansInstabot
Star Rating
(52)4.5 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about InstabotSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, scoring 9.1, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Instabot's live chat score of 8.5 indicates it may not be as robust in this area.
- Reviewers mention that Instabot shines in meeting scheduling, achieving a score of 9.6, which users on G2 appreciate for its efficiency in organizing appointments. Drift, with a score of 8.7, does not match this level of functionality.
- G2 users highlight that Instabot offers superior lead qualification features, scoring 9.2, which reviewers say helps in effectively filtering potential customers. Drift's score of 8.2 suggests it may not be as effective in this critical area.
- Users say that Instabot's ease of use is a standout feature, with a score of 9.4, making it more accessible for teams without extensive technical expertise. Drift's score of 8.7 indicates it may require a steeper learning curve.
- Reviewers mention that Drift's quality of support is highly rated at 8.8, with users appreciating the responsiveness and helpfulness of the support team. Instabot, however, surpasses this with a score of 9.5, indicating a more favorable support experience.
- Users on G2 report that Instabot's customization interface is slightly better, scoring 8.6 compared to Drift's 8.5, which allows for more tailored user experiences. This feature is particularly valued by teams looking to align the chatbot with their brand identity.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Instabot
No pricing availableFree Trial
Drift
Free Trial is available
Instabot
Free Trial is available
Ratings
Meets Requirements
8.7
1,017
8.8
39
Ease of Use
8.7
1,030
9.4
39
Ease of Setup
8.4
507
9.3
35
Ease of Admin
8.5
473
9.0
35
Quality of Support
8.8
938
9.5
37
Has the product been a good partner in doing business?
8.9
472
9.4
35
Product Direction (% positive)
8.9
995
9.4
37
Features by Category
Messenger
8.5
204
|
Verified
8.9
16
|
Verified
8.2
202
|
Verified
7.8
12
|
Verified
9.1
274
|
Verified
8.5
12
|
Verified
8.6
251
|
Verified
8.6
18
|
Verified
Channels
7.9
117
|
Verified
Not enough data
8.9
250
|
Verified
9.1
19
|
Verified
7.7
92
|
Verified
8.3
6
|
Verified
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
8.3
5
|
Verified
Customers
8.6
225
|
Verified
9.2
12
|
Verified
8.4
203
|
Verified
8.6
12
|
Verified
8.1
242
|
Verified
8.6
15
|
Verified
8.7
241
|
Verified
9.3
16
|
Verified
8.5
245
|
Verified
9.7
10
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
281
Not enough data
8.3
269
Not enough data
8.5
304
Not enough data
8.1
274
Not enough data
8.0
229
Not enough data
Platform
8.9
310
Not enough data
8.4
292
Not enough data
8.4
276
Not enough data
8.1
282
Not enough data
7.9
241
Not enough data
8.4
262
Not enough data
8.2
287
Not enough data
Generative AI
7.7
85
Not enough data
7.7
83
Not enough data
Conversational Platform
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Not enough data
Generative AI
8.0
32
Not enough data
7.8
32
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Not enough data
Communication
9.2
542
|
Verified
Not enough data
8.5
538
|
Verified
Not enough data
7.8
323
|
Verified
Not enough data
8.6
414
|
Verified
Not enough data
7.9
189
Not enough data
Internal Use
8.4
461
|
Verified
Not enough data
8.7
471
|
Verified
Not enough data
8.5
472
|
Verified
Not enough data
8.2
409
|
Verified
Not enough data
8.3
372
|
Verified
Not enough data
8.1
402
|
Verified
Not enough data
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Instabot are categorized as Conversational Marketing
Unique Categories
Drift is categorized as Business Scheduling, Conversational Support, AI Sales Assistant, Chatbots, Bot Platforms, Live Chat, Customer Self-Service, and Customer Service Automation
Instabot is categorized as Productivity Bots
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Instabot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Information Technology and Services
18.0%
Marketing and Advertising
12.0%
Computer Software
12.0%
Higher Education
4.0%
Health, Wellness and Fitness
4.0%
Other
50.0%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Instabot has no discussions with answers
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