InsideSales Reviews & Product Details

What I like best is how this tool contributes to my day-to-day operations. The effectiveness of this allows me to remain organized and have all the information I need laid out right in front of me. With the big book of business I work, it is very easy to get confused and forget about prospecting clients. This tool helps in bringing my prospect clients to fruition and do my job better. Review collected by and hosted on G2.com.

The glitches. At times it remains frozen even though I am ready for the next play. At times when I disposition calls, it won't populate with Salesforce so sometimes it will still populate as if I never made a call. Review collected by and hosted on G2.com.

My favorite part of playbook is the ease of use and support capabilities. I was able to get acclimated very easily and when i have troubles the support team is fantastic. Obviously the tracking of emails and attachments is great as well. Review collected by and hosted on G2.com.

The only thing that sometimes happens is the call will not always forward to my phone. It is an easy fix using the "disconnect agent leg" option but one thing that sometimes happens. Review collected by and hosted on G2.com.

that I can see how is opening my emails, they are tracked Review collected by and hosted on G2.com.

I like all, I don't see any negative feature Review collected by and hosted on G2.com.

The system is very stable, no technical issues to speak of. Calls always go through. never scratchy or distorted.

Click to dial / click to email.

Email insights. Notifications When client:

1. opens the email

2. forwards the email

3. opens an attachment

4. clicks on a link

This allows for more effective follow ups, notable increase in Return on Investment. Previously i would follow up randomly after a certain time. Now i will follow up sooner for clients who engage, later for those who are less engaged.

also like SFDC number & email ratings, likelihood of answering / responding. d/c number etc. Review collected by and hosted on G2.com.

nothing, its stable, it's functional. better than previous dialer. Review collected by and hosted on G2.com.

I am able to listen to my calls follow up according to task in a strategic way Review collected by and hosted on G2.com.

not being able to go back when I needed it Review collected by and hosted on G2.com.

Having daily task reminders is very helpful so that way you can stay up to date with prospects, see if they're checking your emails, and stay organized with your outreach. Review collected by and hosted on G2.com.

My only complaint is the learning curve it takes to get used to playbooks but once you got it down you're good to go. Review collected by and hosted on G2.com.

XANT is the leading sales enablement platform for a reason. Their interface, integration setup, and overall user experience from onboarding to launch was very easy, fairly quick, and overall a good experience. Additionally, their ongoing support and user experience have been great. Review collected by and hosted on G2.com.

Playbooks as a whole is great for my use-case. I'm a US-based and our company uses SalesForce. However, some of my coworkers are international and their experience hasn't been as good. Playbooks does not cap their international calling fees - which means that you'll end up spending a fortune on calling if you have international reps. Review collected by and hosted on G2.com.

I had already been using the predecessor to Playbooks (Inside Sales.com Click to Dial / Domino lists etc) when our company moved to the Playbooks platform (which is an overlay on our Salesforce CRM). It's the best thing since sliced bread as far as Inside Sales Reps would be concerned. Not only does it allow you to track all calls made to prospects as well as emails sent and LINKEDIN invites sent to those same people, but ALL of those same activities are automatically attached to the contact records in Salesforce which correspond to those people - which allows you to generate reports on your completed activities (which in turn helps us as well as our management). You will also be notified if someone either clicks on, forwards, or replies to any of your sent emails. You can also schedule future calls/emails using the various "PLAYS". Review collected by and hosted on G2.com.

There is not a thing that I dislike about it Review collected by and hosted on G2.com.

We find the upside of using Xant is the ability to concentrate a workflow. This platform provides tools to deliver a more strategic and creative communication. We suggest Xant to companies looking to improve their reach to potential customers, and even current customers for more fluidity in their work and communication. Review collected by and hosted on G2.com.

Xant does an excellent job to stay-up-to date with their process and gather feedback. As long as they continue to listen to their clients and deliver as suggested, and advance the technology responsibly, do a great job! Review collected by and hosted on G2.com.

The ability to move contacts into different plays and always having steps and actions to do with those contacts has really sharpened my sales process. Review collected by and hosted on G2.com.

I would like to create groups to identify certain prospects and only go after that one group. Also, I would like it if I could see if a prospect responded to my email through xant. Review collected by and hosted on G2.com.